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100 Ways to Connect: Develop the Courage to Connect

Michael Lee Stallard

I just returned from speaking at conferences and teaching workshops in Chicago, Dallas and New Orleans. People in attendance at the workshops represented a wide variety of organizations including Allstate, AAA, Blue Cross Blue Shield, FINRA, the U.S. Is there such a thing as good stress?

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. All of these are ways that great customer service cultures are maintained.

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Boost Your Business by Offering These (Affordable) Employee Perks

Chart Your Course

These often include airline miles, concert tickets and gifts. Conduct “brown bag” lunchtime workshops. The post Boost Your Business by Offering These (Affordable) Employee Perks appeared first on Leadership Speaker and DISC Training. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks.

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Your Flying Future and a Lesson in Creativity

Kevin Eikenberry

Kevin :) Susan Young: Funny - I just added this to m Poul Andreassen: I should add this book in my s Poul Andreassen: Helpful lessons on leadership Kevin Eikenberry: You are welcome Valerie!Kevi Do You Really Need a Meeting to Make a Decision?

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A New Year: A New Book of Blank Pages

The Practical Leader

Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution. Our workshop was at the beautiful Fairmont Resort in the picturesque Blue Mountains just west of Sydney.

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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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The Business Travel Diva's Rules for Family Vacations

Next Level Blog

Doing so abdicates all control of the trip to the airlines. Take A Look Leadership Lessons Podcast Leadership Lessons Podcasts : Scott Eblin, executive coach, speaker and author of The Next Level: What Insiders Know About Executive Success, 2nd Edition , talks with top business and organizational leaders. Click Here.

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