Strategy Driven

JULY 13, 2011

Performance measurement typically drives much of the way a large company works. Supplementing profits with ROIC and revenue growth is a step in the right direction to ensure that the profits a business earns are actually creating value, not simply over-consuming capital that another company could better deploy.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

CO2

FEBRUARY 17, 2014

At a commercial real estate company, however, a daily check-in might feel more onerous than necessary. Often companies rush this process because of the cost of retaining outside support and/or the cost of being away from the office. These companies wind up with plans that are willfully ignored because the destination no longer applies.

Balanced Scorecard 79

Balanced Scorecard Review Strategic Planning Real Estate 79

Harvard Business Review

APRIL 21, 2014

companies now have at least two women on their executive committees. Eight companies (including IBM, Pepsico, Lockheed Martin and General Motors) have a woman CEO. My gender consultancy firm, 20-First, has just published its annual Gender Balance Scorecard ( pdf ) of the top 300 companies in the world across the US, Europe and Asia.

Execution 12

Execution Committee Balanced Scorecard Globalization 12

Harvard Business Review

NOVEMBER 8, 2017

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. “We want to be the number one or number two in all the markets in which we operate” is one of those. Consider Hornby again.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

OCTOBER 5, 2012

Chances are you've also shifted your allegiance away from a company that made you wait like that. So why do companies spend millions on big data and big-data-based market research while continuing to ignore the simple things that make customers happy? Negative interactions with companies are as common as ever. We all have.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. For process owners to be successful, companies have to address these issues. They can do it in the following ways.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

MARCH 23, 2011

Look at the companies that successfully used this approach.". Companies that practice process improvement have been victims of this hype cycle for decades. By reviewing the history of its process initiatives, the company made its journey visible and discussable. Here's this new approach.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. But if board members conclude that their companys vitality depends on process improvement, what kind of CEO should they choose?

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. This is a long-term growth company.

Mission Statement 16

Mission Statement Balanced Scorecard Objective Long-term 16

Harvard Business Review

MARCH 19, 2014

To describe the journey the company would go on, he used an architectural metaphor to create an inspiring vision (based on the Chicago Skyline), and tied specific business priorities (“Must-win Battles”) to the vision.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

OCTOBER 17, 2018

Customer experience (CX) goes beyond measuring the relationship between customers and companies; it is also about quantifying the hundreds of regular interactions and residual memories that influence future behavior. But it’s important for your team to understand the context in which data is being used to make company-wide decisions.

Balanced Scorecard 10

Balanced Scorecard Team Benchmarking Efficiency 10

Strategy Driven

MARCH 7, 2014

Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). However, recognition programs are a balanced scorecard that involves the scrutiny of the company and its leaders by credible outside sources.

Balanced Scorecard 71

Balanced Scorecard Budgeting Risk Management Learning-by-Doing 71

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. He is author (with Josiah Ober) of A Company of Citizens: What the Worlds First Democracy Teaches Leaders About Creating Great Organizations.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

JANUARY 4, 2017

Markets demand that companies and people adapt and change constantly. By one analysis , 88% of companies appearing on the Fortune 500 list in 1955 were not on it in 2014 (having merged, gone bankrupt, or fallen off the list). As we know, buggy whip makers and telegraph companies must evolve or die.

Agility 15

Agility Balanced Scorecard COO CFO 15

CO2

NOVEMBER 26, 2023

In healthy and aligned organizations, the stated values and operating values are one and the same. Create a one-page document that contains the company’s operating values, vision, and mission. Review all Key Performance Indicators (KPI) and select the top eight Choose two from each of the four Balanced Scorecard categories.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78

Harvard Business Review

DECEMBER 23, 2014

The challenge is that adding a few non-execs to your board is proving a lot easier than balancing your leadership teams. Recently Google has led Silicon Valley companies in a collective and public recognition that their gender balance is not satisfactory, and published some aggregate statistics. Let’s keep things simple.

Company 9

Company Balanced Scorecard Report Metrics 9

Harvard Business Review

DECEMBER 19, 2012

Even "no company response," at 19%, scored higher than slow/effective. More than 50% of Twitter users expect a response in less than two hours, a lot shorter than most companies' response windows. Enter social care , a system for companies to regularly provide customer service through social-media platforms. companies do).

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

MARCH 7, 2012

In fact, most people assume that oil, mining, and mineral companies would be 'naturally' male dominated. But is that really the sector and the companies or have women really simply written it off? For the Natural Resources Industry we surveyed 24 companies , with a collective total of 221 ExCom members.

Industry 9

Industry Balanced Scorecard Committee Survey 9

Harvard Business Review

APRIL 21, 2011

In September 2009 the Palladium Group , founders of the Balanced Scorecard, launched "XPC — The Execution Premium Community" for senior strategy professionals worldwide. Different companies will find different approaches work better for them, and smart ones will use a combination.

Balanced Scorecard 15

Balanced Scorecard Short-term Competitive Advantage Long-term 15

Harvard Business Review

NOVEMBER 12, 2012

Positioning "women" (gender in most companies is never about men) as one minority among many others obscures the issue. Solution : Make gender balancing a strategic initiative, led by the CEO, framed as a lever to achieving business strategy, not as a separate initiative for already overburdened executives.

Diversity 8

Diversity Balanced Scorecard P&L Committee 8

Harvard Business Review

MAY 18, 2017

Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. ” (2008), it seems to me, is that it serves as an assessment tool that allows managers and executives to benchmark their organizations against other units and companies. That quality made him (arguably) the quintessential HBR author.

Management 9

Management Balanced Scorecard NPV Article 9