Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. If you want to win in this or any economy, you must be ready to win – ready with the right attitude, the right information, and the right service heart.

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Strategy Driven

MAY 14, 2014

Virtually every type of company generates valuable data that must be updated, retained and safeguarded, including ‘secret sauce’ information on company products, employee data and sensitive customer information. If your company started out small, it may have seemed easy at first to manage your data.

Strategy 58

Strategy Directory System Competitive Advantage 58

Strategy Driven

OCTOBER 14, 2013

We were trained to greet and treat customers in a different way,” said one of the agents. Here is his eye-opening response about the big things Alaska does better than other airlines: It starts before training. They don’t just train front-line employees, they train all employees. Name and address information required.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

SEPTEMBER 16, 2013

Great leaders train WITH their people, continuously. If training is to have a lasting value, it must have leadership support AND participation. Leaders must train to be better leaders. A coach and a teacher, not a manager or a boss. Name and address information required. Book value is not guaranteed.

360-Degree Feedback 74

360-Degree Feedback Leadership Open-book Customer Loyalty 74

Strategy Driven

APRIL 7, 2014

From there, I am going to send out a master email every week with the subject line “Build your own or expand your existing sales training business.” The email will link to my promo video and information site (gitomercertifiedadvisors.com). No barriers to the information. Weekly e-zine ads and informational tips.

Media 51

Media Video Customer Loyalty Competitive Advantage 51

Strategy Driven

JUNE 2, 2014

On-going, on-demand weekly training and reinforcement to both help and support salespeople in the field or on the phone. Real-world, web-based training available on all mobile platforms. Ask yourself: What type of training am I offering that actually HELPS my team improve and make more sales? Coach them; don’t manage them.

Customer Loyalty 50

Customer Loyalty Reputation Loyalty Competitive Advantage 50

Strategy Driven

APRIL 25, 2013

marketplace shortage of executives and managers with business acumen skills and the impact on companies with this skills deficiency. business acumen skills differences between executives and managers. trend towards and benefits of using business simulations over traditional classroom training. Additional Information.

Execution 51

Execution Skills Strategy Business Simulation 51

Strategy Driven

APRIL 17, 2014

A surprising fact is that the number one carriers of Sales Call Reluctance are sales managers, sales trainers, and motivational speakers. For example, in a training a sales manager says, “We all know people hate talking to sales people” or “Get out and sell, but don’t be a salesperson!” Name and address information required.

Competitive Advantage 68

Competitive Advantage Learning-by-Doing Training Content 68

Strategy Driven

SEPTEMBER 5, 2014

Made some dumb mistakes, based upon incorrect assumptions, insufficient information or lack of sophistication to “see beyond the obvious.” Failures Make the Best Case Studies – Case studies of success and failure form the basis for planning, improvement, training and other business practices.

Succession 77

Succession Due Diligence Budgeting Risk Management 77

Strategy Driven

JUNE 15, 2015

What you need is a sales mission - a reason to walk in the door with information the customer can use, be memorable about it, and walk out the door with a signed contract and a check. I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” Name and address information required.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 27, 2015

INSIGHT: To establish the ultimate long-term relationship and to be memorable in the service you perform, you need personal information about your prospect or customer. Information that provides you with insight, understanding, and possible links. Name and address information required. Book value is not guaranteed.

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

FEBRUARY 7, 2013

The individualized leadership lessons enable managers to conduct training and/or group discussion sessions focused on a particular principle. Additionally, this segmentation allows the book to be used in daily reflection to help one hone his or her own leadership skills. Name and address information required.

Resources 57

Resources Competitive Advantage Newsletter Tips 57

Strategy Driven

DECEMBER 23, 2013

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. Managing Change : Because technology is constantly evolving, it is imperative that companies – especially IT organizations – adapt these new technologies and build an expertise around them.

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

NOVEMBER 21, 2013

This will require a dramatic shift in the way we train our leaders, managers, and team members, but it is the key to inventing new, more powerful futures together. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Six Sigma 64

Six Sigma Productivity Products Chief Executive Officer 64

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. But there is a real answer: training. You’ll get information, and a link. Book value is not guaranteed.

Collins 52

Collins Customer Loyalty Reputation Competitive Advantage 52

Strategy Driven

JUNE 9, 2014

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. And no one is more aware of that than an informed customer.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

OCTOBER 7, 2013

Martin agreed to help me get ‘in better physical shape’ at his training facility. He has been a trainer-consultant to athletes from the NFL, MLB, NBA, and has trained numerous Olympic medalists. My training is taking place at one of the facilities he licenses in his, ‘Training for Warriors’ program.

Training 51

Training Customer Loyalty Competitive Advantage Follow-up 51

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 Train everyone (and I do mean everyone) in the tools and techniques of innovation. Your manufacturing manager has been producing your widgets for what seems like forever. 3 Innovation is DOA.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Strategy Driven

JULY 6, 2015

How to hire, fire, train, and market business. A higher level membership that attracts more of the high-level business owners and managers. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JANUARY 19, 2015

The person that trained it sucked. FORTH FAILURE: Senior management has not endorsed or used the process. Senior management won’t use the process themselves. Poor training by the launch person. Name and address information required. Books typically valued from $14.95 – $29.95 The process is old.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

FEBRUARY 24, 2014

It’s a genuine exchange of information. Always informal and humorous. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Name and address information required. Very early.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Travel Seminar 51

Strategy Driven

AUGUST 24, 2015

Employees are not present to serve management or reinforce bureaucracy. Information sharing is leveraged in the organization toward knowledge and growth. Managers have the ability to track progress toward department goals. He is the author or editor of more than 75 books. Name and address information required.

Organization 50

Organization Human Resources Bureaucracy Competitive Advantage 50

Strategy Driven

DECEMBER 5, 2013

While this might have been the most efficient way to train assembly line workers during the Industrial Era, human capital is now the greatest resource for most companies. Unfortunately, contemporary management theory offers no alternatives to this style of organizing work and designing organizational structures.

Productivity 50

Productivity Products Six Sigma Competitive Advantage 50

Strategy Driven

APRIL 16, 2014

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Make Metrics Visible and Accessible – Having workers, managers, supervisors, and executives see metrics helps employees make decisions and take action.

Metrics 51

Metrics Process BPM KPI 51

Strategy Driven

MAY 19, 2014

You’re merely asking for distant information. Once you understand that, you understand the significance of obtaining that information. Once you have this information and meet the people involved… Look at the insight you’ve gained. Name and address information required. Book value is not guaranteed.

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Strategy Driven

AUGUST 4, 2014

Since being hired two months ago, I’ve spent every available minute learning the seemingly endless amount of information that’s required to do this job correctly. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

APRIL 14, 2014

While you are trying to prove a point, they are trying to verify your information. Will senior or executive management buy in? I have just given you a mind full of sales information, from the mind of the only person that matters in your sales conversations: the customer. Name and address information required.

Reputation 63

Reputation Loyalty Proposal Customer Loyalty 63

Strategy Driven

JULY 23, 2015

He’s the managing director of thoughtLEADERS, LLC – a leadership development training firm. Name and address information required. Books typically valued from $14.95 - $29.95 Book value is not guaranteed. Managing Talent in a Passion Driven Job Market. Army as a combat arms officer.

Team 50

Team Competitive Advantage McKinsey Energy 50

Strategy Driven

AUGUST 11, 2014

In asking others for information DO NOT DISCLOSE TO THEM WHAT YOU WISH THE INFORMATION TO BE , because most people have the bad habit of trying to please under such circumstances. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Open-book 66

Open-book Document Customer Loyalty Competitive Advantage 66

Strategy Driven

DECEMBER 5, 2014

The following pointers are offered to companies who communicate with niche publics: Seek and train multi-cultural professionals. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Consider leaving a comment!

Diversity 84

Diversity Budgeting Open-book Risk Management 84

Strategy Driven

JANUARY 5, 2015

The availability of online information about you AND your competition is instant. My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. How are they accessing my information? Name and address information required. Books typically valued from $14.95 – $29.95

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JUNE 26, 2014

I suggest starting with a small group of executives/managers who know the work of the department or division. (If With the managers: Begin with listing the customers – the people who receive or use the output. Explain how you built the first draft of the map with the managers, and what its components are.

Process 57

Process Strategy BPM Metrics 57

Strategy Driven

MAY 12, 2014

Because none of those things existed when Hill penned this classic self-help book. Yet somehow the book has managed to sell more than 100 MILLION copies over the past seven decades. To receive all the wealth in the book, you have to get over the fact Think and Grow Rich was written 70 years ago. That’s the secret!

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Strategy Driven

AUGUST 7, 2014

Without projecting a notable level of confidence, and backing that up with solid, well-researched information, failure will surely prevail. Much useful information can be gleaned during casual conversation, including what they value in life, what motivates them, what annoys them, their ethics, etc. Book value is not guaranteed.

Short-term 67

Short-term Document Ethics Competitive Advantage 67

Strategy Driven

MARCH 24, 2014

Beyond your mission, it’s how you help others and how you live your core values. Create a culture of comradery and support, communication and truthful information, service and response, and availability and helpfulness. Name and address information required. Books typically valued from $14.95 – $29.95

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

Strategy Driven

FEBRUARY 6, 2015

A criticism of performance metrics is that when the value of information is computed using mathematical methods, it shows that even performance metrics professionals choose measures that have little value. Quality is not something that managers assign others to achieve. Failing to emphasize training.

Quality 50

Quality Metrics Strategic Planning TQM 50

Strategy Driven

MARCH 2, 2015

Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50