Strategy Driven

MAY 5, 2014

The tools, the training, and the encouragement to achieve will determine the salesperson’s ultimate belief, effort, and outcome. Sales leaders will always make value judgments on their salespeople’s ability to produce numbers, but rarely will they step up to bat and self-evaluate their own effort to support and encourage their salespeople.

Planning 52

Planning Belief Systems Customer Loyalty Reputation 52

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. If you want to win in this or any economy, you must be ready to win – ready with the right attitude, the right information, and the right service heart. Then train AND empower everyone with specific phrases and actions they can take on behalf of customers.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

OCTOBER 29, 2014

Feedback, at its core, is simply information about the results of past action that can improve the results of future actions. This is so not the way information flows between human beings in the workplace. She designs and leads training and group planning experiences and creates learning tools and assessments to speed up group success.

Efficiency 70

Efficiency Armstrong Human Resources Handbook 70

Strategy Driven

MARCH 21, 2014

There are a number of ways to help managers succeed: professional development, training courses, carrot and stick rewards. Managers report not having time to attend training and professional development is stuck in the 1980’s; and, since when do we actually offer managers positive rewards for doing great work.

Henderson 52

Henderson Management Open-book Competitive Advantage 52

Strategy Driven

OCTOBER 14, 2013

We were trained to greet and treat customers in a different way,” said one of the agents. Here is his eye-opening response about the big things Alaska does better than other airlines: It starts before training. They don’t just train front-line employees, they train all employees. Name and address information required.

Airlines 59

Airlines Open-book Customer Loyalty Competitive Advantage 59

Strategy Driven

SEPTEMBER 16, 2013

Great leaders train WITH their people, continuously. If training is to have a lasting value, it must have leadership support AND participation. Leaders must train to be better leaders. Name and address information required. Books typically valued from $14.95 – $29.95 Consider leaving a comment!

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

OCTOBER 16, 2013

We required every person who had supervisory responsibilities to attend a nine-day intensive training spread over three-four months. The experiential, highly interactive course included intensive exploration and training in 4 core Masteries: Personal Mastery, Interpersonal Mastery, Team Mastery and Culture and Systems Mastery.

Leadership 64

Leadership Training Peer Review Budgeting 64

Strategy Driven

JUNE 9, 2014

The internet and its immediate access to any information – including one’s reputation – the economy, Google and online searchability in general, social media, smart phones, one-click buying, Amazon feedback and other ratings sites, and smarter customers and consumers both B2B and B2C. Information and reputation arrives before you do.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

DECEMBER 29, 2014

No matter what I recommend, each of you reading this will justify your own situation and circumstance: whether it’s speed of response, need to communicate with customers, need for immediate information, or the simple desire to be ‘in the know’ and ‘in the now.’ Name and address information required.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Strategy Driven

MAY 14, 2014

Virtually every type of company generates valuable data that must be updated, retained and safeguarded, including ‘secret sauce’ information on company products, employee data and sensitive customer information. Name and address information required. Books typically valued from $14.95 – $29.95

Strategy 59

Strategy Directory System Competitive Advantage 59

Strategy Driven

OCTOBER 7, 2013

Martin agreed to help me get ‘in better physical shape’ at his training facility. He has been a trainer-consultant to athletes from the NFL, MLB, NBA, and has trained numerous Olympic medalists. My training is taking place at one of the facilities he licenses in his, ‘Training for Warriors’ program.

Training 52

Training Customer Loyalty Competitive Advantage Follow-up 52

Strategy Driven

APRIL 25, 2013

trend towards and benefits of using business simulations over traditional classroom training. Additional Information. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. About the Author.

Execution 52

Execution Skills Strategy Business Simulation 52

Strategy Driven

JUNE 2, 2014

On-going, on-demand weekly training and reinforcement to both help and support salespeople in the field or on the phone. Real-world, web-based training available on all mobile platforms. Ask yourself: What type of training am I offering that actually HELPS my team improve and make more sales? Book value is not guaranteed.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

APRIL 17, 2014

For example, in a training a sales manager says, “We all know people hate talking to sales people” or “Get out and sell, but don’t be a salesperson!” She offers speaking, training, coaching and performance improvement services specifically addressing Sales Call Reluctance. For more information, please visit www.exceptionalsales.com.

Competitive Advantage 69

Competitive Advantage Learning-by-Doing Training Content 69

Strategy Driven

FEBRUARY 7, 2013

The individualized leadership lessons enable managers to conduct training and/or group discussion sessions focused on a particular principle. Additionally, this segmentation allows the book to be used in daily reflection to help one hone his or her own leadership skills. Name and address information required.

Resources 58

Resources Competitive Advantage Newsletter Tips 58

Strategy Driven

MARCH 10, 2014

But there is a real answer: training. Repetitive training until the salesperson goes from understanding and willingness to application, to proficiency, and finally mastery through daily action. You’ll get information, and a link. Name and address information required. Books typically valued from $14.95 – $29.95

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

APRIL 28, 2014

Asking questions allows you to gain information that might lead to a sale much quicker than you giving a sales pitch about why you’re the greatest. To the prospective customer you have fallen short of communicating value, even though you’re certain that you’re the best choice. Name and address information required.

Customer Loyalty 59

Customer Loyalty Price Objective Competitive Advantage 59

Strategy Driven

APRIL 27, 2015

A starting place, a landing place, and a jumping off place for stories, ideas, opinions, photos, videos, training, and anything else your customers or followers would find BOTH interesting and valuable. This is a chance to convey messages, training, subject matter expertise, testimonials, and offers of value.

Media 50

Media Video Follow-up Customer Loyalty 50

Strategy Driven

DECEMBER 22, 2014

and educate yourself in the process… Why are you trying to be informative, rather than inquisitive? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Book value is not guaranteed.

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Strategy Driven

JULY 6, 2015

How to hire, fire, train, and market business. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Name and address information required. Books typically valued from $14.95 - $29.95

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

SEPTEMBER 5, 2014

Made some dumb mistakes, based upon incorrect assumptions, insufficient information or lack of sophistication to “see beyond the obvious.” Failures Make the Best Case Studies – Case studies of success and failure form the basis for planning, improvement, training and other business practices.

Succession 84

Succession Due Diligence Budgeting Risk Management 84

Strategy Driven

JANUARY 19, 2015

The person that trained it sucked. Poor training by the launch person. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Name and address information required.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

AUGUST 4, 2014

Since being hired two months ago, I’ve spent every available minute learning the seemingly endless amount of information that’s required to do this job correctly. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Retail 68

Retail Price Customer Loyalty Learning-by-Doing 68

Strategy Driven

JANUARY 5, 2015

The availability of online information about you AND your competition is instant. Social Strategies: How am I in touch with my customers to give them information and social proof, and how can they be in touch with me to tell me all is well? How are they accessing my information? Name and address information required.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

AUGUST 20, 2014

This allows you to save on time and training costs. In this same sense, crucial information must be shared with the team at all times. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. And for designers, there’s Mural.Ly

Productivity 80

Productivity Products Gantt Chart Team 80

Strategy Driven

AUGUST 11, 2014

In asking others for information DO NOT DISCLOSE TO THEM WHAT YOU WISH THE INFORMATION TO BE , because most people have the bad habit of trying to please under such circumstances. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

DECEMBER 23, 2013

And employees – not just the IT team – must be adequately trained and educated on new technology in order to quickly adopt a new application and put it to use right away. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Organization 59

Organization Open-book Innovation Technology 59

Strategy Driven

NOVEMBER 11, 2013

When long-term relationship is present, truth, trust, and value are the basis of purchase. Response time to a customer’s need for service and/or information are critical factors in purchase. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

JULY 14, 2014

Yes, I too have written a ton of information on “closing the sale.” You can find it in The Sales Bible , The Little Red Book of Selling , The 21.5 All of that information is in harmony with my philosophy: zero manipulation and build a trusting relationship. Name and address information required. Eh, no Sparky.

Customer Loyalty 63

Customer Loyalty Competitive Advantage Books Seminar 63

Strategy Driven

NOVEMBER 21, 2013

This will require a dramatic shift in the way we train our leaders, managers, and team members, but it is the key to inventing new, more powerful futures together. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Six Sigma 67

Six Sigma Productivity Products Chief Executive Officer 67

Strategy Driven

FEBRUARY 24, 2014

It’s a genuine exchange of information. Always informal and humorous. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Name and address information required. Very early.

Customer Loyalty 52

Customer Loyalty Competitive Advantage Travel Seminar 52

Strategy Driven

MAY 8, 2014

We appreciate all the information you’ve shared with us, Mary, but we’re not going to do this right now.”. Tom Hopkins is the founder and president of the renowned sales training service Tom Hopkins International. Name and address information required. Books typically valued from $14.95 – $29.95

Competitive Advantage 52

Competitive Advantage Marketing Content Learning-by-Doing 52

Strategy Driven

APRIL 14, 2014

While you are trying to prove a point, they are trying to verify your information. I have just given you a mind full of sales information, from the mind of the only person that matters in your sales conversations: the customer. Name and address information required. Books typically valued from $14.95 – $29.95

Reputation 64

Reputation Loyalty Proposal Customer Loyalty 64

Strategy Driven

JUNE 15, 2015

What you need is a sales mission - a reason to walk in the door with information the customer can use, be memorable about it, and walk out the door with a signed contract and a check. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

MAY 15, 2014

Get involved in all the company’s intern-related activities and training opportunities. Name and address information required. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Be open to companies of all sizes. Consider paid and unpaid internships.

How To 59

How To Competitive Advantage Open-book Career 59

Strategy Driven

JULY 21, 2014

Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Customer Loyalty 68

Customer Loyalty Competitive Advantage Seminar Books 68

Strategy Driven

DECEMBER 8, 2014

Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62