Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

Hotels 150

Hotels Greenleaf Compliance Guidelines 150

Nathan Magnuson

DECEMBER 10, 2012

A couple summers ago I had the incredible opportunity to attend a one week Dynamics of International Terrorism course with the Air Force Special Operations. Once again, this is speaks to the heart of Viktor Frankl’s message in his book Man’s Search For Meaning , which he wrote upon surviving the atrocities of the holocaust in Auschwitz.

Open-book 293

Open-book Mentor Learning-by-Doing Hotels 293

Marshall Goldsmith

FEBRUARY 8, 2018

Author or editor of 29 books. Liz Wiseman – Author of the best-selling books: Rookie Smarts and Multipliers. Author of several New York Times and Wall Street Journal best-selling books. Author of three books on nation building. 14th Administrator, United States Agency for International Development.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Skip Prichard

JUNE 18, 2020

It’s no surprise that Tamara Ghandour’s book interested me because I read all I can about innovation and creativity. I will quote from the introduction of the book because she articulates why innovation is important to everybody succinctly and powerfully: All of us are capable of and responsible for innovation. Tamara Ghandour.

Innovation 102

Innovation How To Competitive Advantage Diversity 102

Sales Wolf Blog

AUGUST 30, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 124

Blog Maslow Talent Management Human Resources 124

Next Level Blog

NOVEMBER 5, 2010

  Through her company, Hooks Book Events , my friend Perry Hooks arranged to give 200 copies of a new book about women combat veterans called When Janey Comes Marching Home to wounded warriors and their families going through rehabilitation at Walter Reed Army Medical Center. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Next Level Blog

JULY 14, 2010

In the interest of developing a comprehensive resource, feel free to add your own in the Comments. Immediately find the first Departures board, scan the list of cities for our destination, confirm the flight number and develop your plan for getting to the gate. But, hey, maybe you’re more committed to your craft than I am.

Travel 227

Travel Blog Executive Coaching Learning-by-Doing 227

Marshall Goldsmith

JUNE 28, 2017

Keith Ferrazzi – #1 bestselling author of Never Eat Alone and Whose Got Your Back, expert in strategic consulting and training to increase sales and performance, formerly CMO Starwood Hotels and Deloitte. General Thomas Kolditz – Founding Director Doerr Institute Rice University, formerly head of Leadership Development West Point.

Executive Coaching 70

Executive Coaching Human Resources Magazine CEO 70

Michael Lee Stallard

JUNE 5, 2010

I profiled Wooden as a role model who we can all learn from in my book Fired Up or Burned Out. In John Wooden’s honor, I’m posting the following excerpts from my book: Connection and the Legend So often in life, good things bloom from the seeds of hardship. Once again the coach declined. why is everyone smiling?

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 404

Blog Hotels Follow-up Brand 404

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. People can even book flights through voice-enabled Google Search. Insight Center.

Travel 8

Travel Industry Hotels Airlines 8

Strategy Driven

JULY 13, 2011

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

LDRLB

MAY 26, 2014

I’ve really enjoyed that for this book. Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. We’re glad to hear that you thought the article worked as an entire book. LARRY: Sure. Thank you, by the way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

DECEMBER 1, 2015

All too often the functionality, user experience, logic, and workflow decisions of exactly how the application will work are made by the software vendor or app developer with no input from users. Aggregators like Expedia and some airlines will argue that they do allow you to book both flight and hotel from the same portal.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

APRIL 4, 2016

For example, many leading hotel companies moved to an “asset light” model years ago. In other words, they sold their real estate assets to institutional investors and private wealth funds, and they began to operate as essentially management companies focused on defining a brand proposition, marketing and generating sales.

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

JUNE 24, 2015

and transplanting it somewhere else, particularly in a developing country. Let’s consider first the example of Blink Booking , which Rebeca Minguela started in 2011 after graduating from HBS. based Hotel Tonight , a last-minute online-booking service founded in 2010. Insight Center. Growing Digital Business.

Business Model 8

Business Model Hotels Supply Chain Globalization 8

Harvard Business Review

SEPTEMBER 21, 2016

They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. It has mainly disrupted the hotel chains, which are not platforms, but it may well disrupt online booking sites, which are. Airbnb is the one exception.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

JUNE 8, 2015

Under the banner of Star Alliance, these companies started sharing resources such as sales offices, maintenance facilities, operational staff, and seating capacity. Scalability of operations. The Future of Operations. In addition, they can use and share mileage points across these numerous organizations. Insight Center.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Give before you get.

Hotels 16

Hotels Entrepreneur Advertising Case Study 16

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Give before you get.

Hotels 15

Hotels Entrepreneur Advertising Case Study 15

Harvard Business Review

MAY 11, 2016

Matchmakers, the subject of our new book , make it easy for two or more groups of customers, like drivers and riders in the case of Uber, to get together and do business. They operate platforms that make it easy and efficient for participants to connect and exchange value. Strategy & Execution Book. Adapted from.

Participative 8

Participative Business Model IPO B2B 8

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1. Develop a shared vocabulary and shared metrics.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. In our experience, there are specific steps CEOs and CMOs can take to develop a working relationship that is dynamic and useful. My CEO could read the company like a book,” says Dorkas Koenen, Essent CMO.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

OCTOBER 30, 2014

App developers from Stockholm to San Francisco are anxiously counting down the days til the November release of the Apple Watch SDK (or “Software Development Kit”), which will give them the tools to begin building their own concepts. I’d argue that these developers stand at a crossroads for the Internet of Things (IoT).

Productivity 8

Productivity Products Learning-by-Doing Software 8

Strategy Driven

OCTOBER 4, 2013

Business development. In the aftermath of Three Mile Island and the Exxon Valdez crisis, companies increasingly became scrutinized under the public microscope… thus affecting its Wall Street book value, reputation in the marketplace and employee morale. Running the business. Body of Knowledge. The Big Picture.

Crisis 84

Crisis Airlines Transportation Crisis Management 84

Harvard Business Review

MARCH 12, 2014

Carlin used that perspective to develop a style of observational, questioning humor that could be thought of as the “Why” school of comedy. “It Jerry Seinfeld, an heir to Carlin who developed a similar observational approach in his comedy, shared that same fascination with mundane behaviors and quotidian details. But it isn’t easy.

Innovation 8

Innovation Hotels Open-book Objective 8

Skip Prichard

OCTOBER 14, 2019

Gelb & Raj Sisodia’s new book, The Healing Organization: Awakening the Conscience of Business to Help Save the World. For reasons that we document extensively in the book, this narrow profit orientation causes or exacerbates a great deal of suffering. This more conscious focus on caring cultures is the subject of Michael J.

How To 88

How To Simon Learning-by-Doing Organization 88

Harvard Business Review

OCTOBER 23, 2012

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him."

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

JANUARY 31, 2012

Some tend to keep things quiet, while others are more of an open book. For example, if you need to tell your team that you lost an important project bid, you can say something like, "While this is definitely bad news, we are going to double our client development efforts and work towards securing three smaller projects by the end of the year.

Information 15

Information Team Hotels Resistance 15

Mark Sanborn

JANUARY 12, 2022

Everything operated as its own unit. Innovative educational initiatives like the President ’ s Seminar on Life Skills, a required course for all entering freshmen, ensure students grow not only in specific academic areas of expertise, but also develop competencies in communication, networking, coachability, fiscal literacy, and service.

Case Study 90

Case Study Education Learning-by-Doing Brand 90

Harvard Business Review

MARCH 29, 2011

Beatriz Soto greeted Fernando Ruiz, the COO of Alegre Hotels, as he stepped out of his taxi into the Cozumel sunshine. The hotel looked fabulous — five-star, just as they'd intended. Have the bookings picked up?" She led him down a long corridor to a door marked "Hotel Manager." Welcome, welcome." How is it going?".

Case Study 10

Case Study Hotels Price Decentralization 10

Harvard Business Review

MARCH 14, 2017

In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. IBM, for example, is partnering with startup Loyyal to develop blockchain infrastructure for loyalty and rewards programs.

Loyalty 10

Loyalty Customer Loyalty Travel Hotels 10

Harvard Business Review

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

OCTOBER 2, 2012

The company is now pervasive - with 65 million unique visitors each month scouring the site for reviews of hotels, restaurants and sites around the globe. Every time a consumer clicked on a hotel to book a room, TripAdvisor would charge the hotel something. Suddenly, everything began to (literally) click.

EBITDA 8

EBITDA Engineering Travel Business Model 8

HR Digest

JANUARY 10, 2024

The HR Digest: How did your journey in leadership and business development shape your perspective on organizational change over the past decade? The HR Digest: In your book, you discuss unique leadership competencies and how leaders connect employees to customers. How can these competencies drive positive change within an organization?

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

OCTOBER 27, 2016

But as the platform’s market power increases, this cluster of similar vertical agreements may beget a classic hub-and-spoke conspiracy, whereby the algorithm developer, as the hub, helps orchestrate industry-wide collusion, leading to higher prices. This by itself is legal. In this new world there is no agreement among competitors.

Price 8

Price Incentives Marketing Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 11, 2014

For example, a wide variety of clean technologies (including wind, solar, and hydrogen) are vying to power vehicles and cities at the same time that a wide variety of medical technologies (chemical, biotechnological, genomic, and robotic) are being developed to treat diseases. Consider the 2×2 matrix below.

Uncertainty 20

Uncertainty Industry Bottom-up Technology 20