Great Results Team Building

JANUARY 5, 2024

Hotel staff… Lyft drivers… Restaurant servers… Flight attendants… When you LOOK FOR people to appreciate their extra effort, you see more of them. And one of those I would like to celebrate today is Ralph.

Organization 200

Organization Conference Travel Hotels 200

LDRLB

OCTOBER 5, 2012

Marty Parker attempts to tackle this “how” question in his book, Culture Connection: How Developing a Winning Culture Will Give Your Organization a Competitive Advantage. This book is written about ten Canadian companies, who recently won the “10 Most Admired Corporate Cultures” award. New York: McGraw Hill.

Books 115

Books Review Competitive Advantage Hotels 115

Tanveer Naseer

MARCH 16, 2011

In their book, Moffitt and Dover define wikibrands as “a progressive set of organizations, products, services, ideas, and causes that tap into the powers of customer participation, social influence, and collaboration to drive business value”. Where the book really gets interesting is when the authors begin to discuss their “FLIRT model”.

Review 167

Review Books Brand Hotels 167

Great Leadership By Dan

APRIL 5, 2019

Make sure you are contributing to a strong foundation of leadership by reading relevant business books and articles and listening to podcasts. He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees.

Leadership 274

Leadership Hotels Learning-by-Doing Leadership Development 274

First Friday Book Synopsis

SEPTEMBER 4, 2013

Michelli McGraw-Hill (2013) How one coffee shop in Seattle became 20,891 in 62 countries This is the second book in which Joseph Michelli focuses on lessons to be learned from the Starbucks organization. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Joseph A.

Hotels 75

Hotels Books Review Blog 75

Next Level Blog

MAY 16, 2016

Isn’t he that guy who wrote some books and did a lot of interviews about life in America?” Unless you work in the hotel industry, you probably haven’t heard of Stanley Turkel. Alive and exceedingly well at age 90, Stanley spent a big part of his career building out the Sheraton Hotel chain around the world.

Hotels 158

Hotels Follow-up Magazine Industry 158

Eric Jacobson

MARCH 28, 2016

One of my favorite books by leadership communication expert David Grossman, founder and CEO of The Grossman Group , won the 2015 Best in Business Pinnacle Book Award , announced earlier this year.* That impressive book is, No Cape Needed: The Simplest, Smartest, Fastest Steps to Improve How You Communicate By Leaps and Bounds.

Books 50

Books Hotels Insurance Executive Coaching 50

Leading Blog

MARCH 13, 2023

Thus, the businesses in a city — hotels, restaurants, theatres — might affiliate to promote local tourism. He is the author or coauthor of 21 books. His latest book is Understanding Organizations…Finally! Affiliating is similar to creating a platform, except that here the users do so for themselves. Structuring in Sevens.

Organization 234

Organization Outsourcing Mintzberg Core Competence 234

Great Leadership By Dan

OCTOBER 8, 2020

On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. Her most recent book is Elevate Your Career: Live a Life You’re Truly Proud Of. When Dave found out, he was livid. His entire motivation for the event was to include everyone.

Hotels 257

Hotels Middle Management Talent Management Career 257

Kevin Eikenberry

JULY 29, 2012

I first saw it in a hotel room late one night. If you haven’t seen the show, it is, as described in this book, “like the Antique Roadshow [.]. By Rick Harrison and Tim Keown One of my guilty television pleasures is Pawn Stars on the History Channel. And I was hooked from the first show.

Licensing 187

Licensing Hotels Books Succession 187

HR Digest

JULY 2, 2022

One of the office horror stories is written by Priscilla, who works at a hotel as a hotel attendant. “I A man had come to the hotel to book a room for his business trip. Unfortunately, we got into an argument, and this got the attention of the hotel manager. I had worked at my previous job for 2 years.

Hotels 52

Hotels Letter Books Management 52

First Friday Book Synopsis

APRIL 6, 2014

Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony. Management guru Tom Peters said, “When Steve Yastrow writes, I pay close attention,” and called Brand Harmony “compelling and powerful,” and We a “superb book.”

Tourism 80

Tourism Hotels Wilde Drucker 80

Jason Womack

JULY 3, 2011

I found this book on a shelf of a local hotel while I was visiting Dartmouth, speaking for the MBA class at The Tuck School of Business. Seuss" before I read your book; and, boy am I happy you wrote it! Seuss" you've simply GOT to read this book!). Thank you, Professor Pease. I didn't know much about "Dr.

Books 113

Books Review Hotels Maturity 113

First Friday Book Synopsis

SEPTEMBER 16, 2013

Bob''s blog entries "blow up GE" American Express Best Buy Bibliomotion Capitalism [comma] Socialism and Democracy (1942) Citi Creative Problem Solving engage in assumption reversal envision the future you want to create Henry Ford How to Build Strategic Imagination Jack Welch James O''Toole Joseph Schumpeter Reggie Jones Kill the Company: End the (..)

Welch 75

Welch Company Hotels Review 75

Strategy Driven

APRIL 2, 2020

Take advantage of this to book very cheap flights months ahead, but don’t forget the cancellation policy. You will want to book long-stay parking in advance, especially in popular lots like Atlanta airport parking to secure yourself a good deal and a better spot. The first is to keep an ear out for special deals or sales.

Travel 66

Travel Cost Hotels Supply Chain 66

Great Leadership By Dan

FEBRUARY 7, 2019

One of my favorite fictional characters provides a profound lesson in leadership in a wonderful book called The Offsite by Robert H. Consider for a moment that Thompson could have given Sam any job at the hotel – general manager, bellman, concierge, etc. The groundskeeper, however, serves as the perfect metaphor for servant leadership.

Leadership 230

Leadership Short-term Long-term Pharmaceuticals 230

Strategy Driven

JULY 20, 2023

His journey led him to diverse industries, including tourism with Taj Hotels and Resorts and a stint with Adidas AG in 1995. Legacy and Book To share his remarkable journey and insights, Sudhir Choudhrie penned a book titled “From My Heart: A Tale of Life, Love, and Destiny.” and the U.K.

Tourism 111

Tourism Education Library Airlines 111

First Friday Book Synopsis

SEPTEMBER 7, 2011

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A.

Hotels 80

Hotels Review Reputation Books 80

Great Leadership By Dan

JULY 8, 2020

Hotels by AirBnB. Her first book, The Membership Economy was an international best seller. Her new book, The Forever Transaction , was released in April 2020. Banks, by Paypal, Venmo, and ApplePay. Taxis by Uber & Lyft. Many organizations have been blindsided by the implications of social distancing.

Business Model 282

Business Model Long-term KPI Loyalty 282

Strategy Driven

AUGUST 9, 2019

A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel. The location of your hotel will have a significant impact on its success.

Hotels 10

Hotels Tips Succession Transportation 10

Lead Change Blog

OCTOBER 15, 2014

He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. “Is It is,” the bellman said with a smile, “He has been at this hotel a couple of days.” Is that Bill Marriott behind the desk?”

Leadership 300

Leadership Rogers Airlines Open-book 300

LDRLB

MARCH 17, 2010

Steven Heyer, former CEO of Starwood Hotels & Resorts Worldwide. Irwin opens the book with brief case studies of each leader’s epic fall and then investigates the patterns in each story. Overall the book presents some interesting findings on the stages of leadership failure. Leadership book review'

Review 74

Review Books Case Study Collins 74

LDRLB

JANUARY 20, 2011

Chase offered to send me a review copy of his book: High-Impact Hospitality. There’s two ways to look at this book, and so I will review both. The first is as a book for a newly minted restaurant or bar manager. The book is a solid compilation of advice for those looking to build a profitable career in hospitality.

Review 68

Review Books Hotels Consultative 68

LDRLB

DECEMBER 22, 2014

Max McKeown is the author of The Innovation Book. He teaches at Warwick Business School and consults with companies such as Phillips, Langham Hotels, Oracle, PWC, Microsoft, and Virgin. Max holds a PhD and MBA with a speciality in strategic change and an MSc in Psychology.

Hotels 142

Hotels Creativity Innovation Consultative 142

LDRLB

JANUARY 20, 2011

Chase offered to send me a review copy of his book: High-Impact Hospitality. There’s two ways to look at this book, and so I will review both. The first is as a book for a newly minted restaurant or bar manager. The book is a solid compilation of advice for those looking to build a profitable career in hospitality.

Review 68

Review Books Hotels Consultative 68

The Horizons Tracker

JANUARY 16, 2022

For instance, in one experiment volunteers were asked to book into a medical clinic to discuss a hemorrhoid problem. The results indicate that there might be a growing opportunity for service robots to extend out from areas such as hotels, airports, and restaurants and into a wider range of environments.

Hotels 100

Hotels Report Environment Course 100

Leading Blog

APRIL 8, 2020

Customers will remember which hotels and theaters offered a refund on unusable reservations, which newspapers dropped their paywall and provided free content, and which gyms quickly mobilized to send out daily video fitness classes.

Crisis 326

Crisis Short-term Customer Loyalty Long-term 326

LDRLB

DECEMBER 22, 2014

Max McKeown is the author of The Innovation Book. He teaches at Warwick Business School and consults with companies such as Phillips, Langham Hotels, Oracle, PWC, Microsoft, and Virgin. Max holds a PhD and MBA with a speciality in strategic change and an MSc in Psychology.

Hotels 155

Hotels Creativity Innovation Consultative 155

Coaching Tip

DECEMBER 23, 2016

time market research survey platform—Marriott Hotels. HOLIDAY TRAVEL >> Q: When booking a flight for the holidays, how do. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Pollfish [ www.pollfish.com ], the world's leading real-. brands for holiday travel.

Travel 70

Travel Brand Airlines Hotels 70

Strategy Driven

OCTOBER 29, 2020

Plane tickets, train tickets, hotel rooms, etc., Have you ever tried to book a flight at the last minute and found that the price of the ticket is now jaw-droppingly higher than it was a few days ago when you procrastinated on concluding your booking? For hotel managers, cab hire services, tourist agencies, etc.,

Yield Management 65

Yield Management Price Management Hotels 65

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

Hotels 150

Hotels Greenleaf Compliance Guidelines 150

CO2

NOVEMBER 28, 2023

The Trade-Off Dilemma: Quality vs. Convenience In his book, “ Trade-Off: Why Some Things Catch On and Others Don’t, ” columnist Kevin Maney discusses the crucial decision businesses must make between quality and convenience. The intention was to consolidate resources, presumably to manage costs better.

Brand 78

Brand Quality Loyalty Long-term 78

Strategy Driven

MAY 15, 2020

Though Facebook is not specific to travel like TripAdvisor, Facebook Recommendations allow its users to ask advice to their peers about the best cities to travel, which hotels to stay in, restaurants, and activities to do. Once consumers have found a destination, they are likely to book on their own using their mobile devices.

Tourism 75

Tourism Media Marketing Travel 75

Strategy Driven

NOVEMBER 25, 2019

Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. This is where hotel marketing comes to the fore, because it includes a range of strategies that can be combined into one cohesive marketing campaign.

Hotels 66

Hotels Marketing Tips Audience 66

Leading Blog

NOVEMBER 20, 2019

Written by Jim Mattis and made better with the help of Bing West, the book details the lessons Mattis learned from more than 40 years in the Marine Corps. He organizes the book in terms of the changing nature of his leadership responsibilities as he moved up the ranks. Good character development is evident in Call Sign Chaos.

Fashion 193

Fashion Learning-by-Doing Operations Hotels 193

Strategy Driven

APRIL 27, 2023

Kihlstrom has worked with some of the world’s top brands, including Adidas, Choice Hotels, Coca-Cola, Dell, FedEx, HP, Marriott, MTV, Starbucks, Toyota, and VMware. House of the Customer is his 11 th book. He is also the host of The Agile Brand with Greg Kihlström podcast. Learn more at gregkihlstrom.com.

ROI 112

ROI Metrics Loyalty Content 112

CEO Blog

SEPTEMBER 21, 2011

I stayed in a Delta Hotel. Delta is a midsize middle to high end Canadian hotel chain. It takes great planning and great execution to succeed in business. ++ I read a short book - " It's Not About You - A Little Story About What Matters Most in Business " by Bob Burg and David Mann. The book is written "storybook style".

Hotels 124

Hotels Competitive Advantage Ethics Travel 124