Building Personal Strength

NOVEMBER 7, 2010

But I eventually pulled it all together and shipped everything to Juan, my human resources point of contact at the bank. I watched in horror when we arrived at the first hotel and saw that he hadn’t reserved any presentation rooms. He never did though, program after program, hotel after hotel.

Hotels 78

Hotels Banking Video Blog 78

The Practical Leader

JANUARY 9, 2013

Since I am not an autograph hound and don’t want to be a paparazzi selling photos, missing the Festival is likely a good thing for getting hotel rooms and avoiding the crowds! When it was published a few years ago I reviewed Zenger Folkman’s book, The Extraordinary Coach: How the Best Leaders Help Others Grow.

Skills 49

Skills Film Hotels Guidelines 49

Harvard Business Review

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

MAY 1, 2013

Years ago, when I worked at Holt, Rhinehart & Winston Educational and Professional Publishing , my female superior and I attended a national teacher''s conference in San Antonio, and were forced to share a hotel room because of a late booking. What could have been a profoundly awkward experience — my boss! in her pajamas !

Hotels 9

Hotels Conference Policies Travel 9

Harvard Business Review

NOVEMBER 2, 2015

Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. While leading the 1,000 employees at the Beverly Hills and the Hotel Bel-Air, I’ve seen how a customer’s experience can change based on something as small as a smile. This is often a particular challenge with hourly-wage workers.

Motivation 8

Motivation Brand Hotels Policies 8

Harvard Business Review

OCTOBER 23, 2012

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him."

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

FEBRUARY 28, 2011

With 1,500 self-check-in stations in 75 airports, the firm had sewn up 60% of the air-carrier market and was making inroads into hotels and car rental agencies. But hotels and car rental agencies are wide open: 15% and 5% of revenues, respectively. Hotels are high-touch services: Customers want a human, not a kiosk.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9