Remove call-manager
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Call Them Opposites. Call Them Paradoxes. Just Manage Them.

Lead Change Blog

Many managers share his view. These organizations “get” the power of paradox —opposites, dualities, or polarities—and manage, in fact maximize, the differences inherent in paradox. Recognizing and managing paradox requires time, effort, and awareness, but the payoff is well worth the investment. I’ve seen his frustration before.

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10 Penalties That I Would Call if I Were a Management Referee

Great Leadership By Dan

In the final minutes of the recent Super Bowl, 49ers coach Harbaugh was upset about a holding penalty on Michael Crabtree that he thought should have been called. Unfortunately, when it comes to the workplace, there are no management referees. Managers get away with all kinds of fouls, with little or no consequences.

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Conflict at Work: How to Help Your Remote Team Do Conflict Better

Let's Grow Leaders

Doing conflict at work well when you’re not in the same room, in different time zones, when you’re dealing with what Phil, our IT guy, would call “a crap ton” of rapid change is even harder. We call this conflict cocktail, The “Wedge Driver. Splash the team across time zones and geographies 3.

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When a Success Formula Hardens

Leading Blog

When this happens, they are at risk for what Donald Sull calls in Revival of the Fittest , active inertia. He explains what happens: Managers get trapped by success, a condition that I call active inertia , or management’s tendency to respond to the most disruptive changes by accelerating activities that succeeded in the past.

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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.

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You Don’t Have to Call It Change Management to Do It

Change Starts Here

Last week I attended the Association for Strategic Planning Atlanta chapter’s monthly meeting for a presentation called, “Zero to Strategy in 12 Months.” What did you do for change management?” Managing Resistance. Some organizations cringe at the phrase “change management.”

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Top Tips For Managing Your Call Centre

Strategy Driven

These days, all sorts of businesses have a need for a call centre. If you are in charge of a call centre, you know how lively and energetic a place it can be. That is why it’s so important to maintain the call centre, to manage it effectively. But what are the secrets to running a call centre successfully?

Tips 50
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No Ego: How Leaders Can Cut the Cost of Drama, End Entitlement and Drive Big Results

Speaker: Cy Wakeman, M.S., CSP, President, Reality-Based Leadership

No Ego delivers that call to greatness for all. Uncover modern approaches to engagement and change management strategies. It is time to redefine leadership with science and research, to teach leaders strategies and tools that will actually work in their modern workplace. August 21, 2019 11 AM PDT, 2 PM EDT, 7 PM BST