The Center For Leadership Studies

DECEMBER 4, 2020

As organizations redefine their talent development strategies, many are looking to outsource custom learning development to accelerate and enhance their offerings. The disruptions we experienced in 2020 reinforced the critical role that L&D plays in equipping and enabling the workforce to meet current and emerging business needs.

Compliance 83

Compliance Training Industry Learning-by-Doing 83

Harvard Business Review

JULY 22, 2013

Editor''s Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. You don''t get to outsource parenting when it''s your responsibility," she said. "We He took the spoon and returned it to Camilla. he suggested cautiously. "No,

Case Study 8

Case Study Gordon Course Learning-by-Doing 8

Strategy Driven

JANUARY 14, 2016

Case Study of Partnership Lost. Case Studies of Prospects Lost. So if I say ABC and your brain tells you I’ve said ABL, you not only have no way of knowing that you’ve not understood my intended message, but you’re thoroughly convinced you heard what I ‘said’. Did you really say what I think I heard? ).

Succession 50

Succession CRM Case Study Efficiency 50

Harvard Business Review

JANUARY 28, 2015

As general manager of the Noida, India, office of KGDV, a global knowledge process outsourcing (KPO) company, she had always encouraged healthy debate on her team, but she was surprised that her head of human resources, Vijay Nayak, and her top project manager, Matt Parker, were going at it in the hallway. “What was that all about?”

Case Study 8

Case Study Morale Policies Library 8

Harvard Business Review

OCTOBER 31, 2012

Editor's Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Because a car gets its "road feel" from its vehicle control unit, first-tier automakers take pride in developing rather than outsourcing them. How far along are you?"

Case Study 8

Case Study Technology Tacit Knowledge Engineering 8

Harvard Business Review

NOVEMBER 4, 2013

Editor’s Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. “We’re losing them faster than your people can bring them in,” she said, turning to Vikram Srinivasan, the head of recruiting. Our turnover rate is up to 35%.”.

Case Study 8

Case Study Cost Proposal Attrition 8

Harvard Business Review

OCTOBER 12, 2011

With Kodak balancing on the precipice , a classic case study on the company offers powerful lessons that still resonate 20 years after it was written. The CIO was Katherine Hudson, who is considered by many people to have launched the modern IT outsourcing movement while at Kodak. So it had no voice.

CIO 9

CIO Outsourcing Cost Center Film 9

Harvard Business Review

AUGUST 22, 2012

filler] Well, we are the leading provider [truism] of business transformational outsourcing [industry buzzword]. I'm here because James Bond, the CIO of AT&T, is presenting a case study on how he cut his IT costs by 20 percent using our outsourcing solution [metaphor, background suggestion].

CIO 15

CIO Chief Information Officer Outsourcing Telecommunications 15

Strategy Driven

MARCH 18, 2011

These choices historically conferred advantage – first-mover, scale – but asset-based scale advantages have diminished in recent years, thanks to technology, cheap information, and outsourcing. PL and CM: Walmart and Pfizer’s former consumer healthcare division are a couple of great case studies in capabilities coherence.

Resources 52

Resources Industry System Strategy 52

Harvard Business Review

JUNE 19, 2015

In one case study we saw UK mobile communications provider Telefónica O2 deploy more than 160 robots to process between 400,000 and 500,000 transactions each month, yielding a three-year return on investment of over 650%. The technologies and trends shaping tomorrow’s businesses.

Case Study 8

Case Study Software Process Operations 8

Strategy Driven

AUGUST 22, 2020

It’s good to have a case study to determine success in your other team members, but don’t be too harsh here. Celebrate their achievements, either in public or in private (depending on how well your team functions as a whole), and always ask if you can make an example of them or not. An Emphasis on Communication.

Succession 74

Succession Motivation Outsourcing Case Study 74

Harvard Business Review

AUGUST 1, 2013

Case study#1: Set a team purpose and measure against it. To help launch PfizerWorks , a productivity initiative that allows employees to outsource boring parts of their jobs, Jordan Cohen put together a small team including his two direct reports, Tanya and Seth, and started by devising a collective purpose.

Team 10

Team How To Case Study Hamel 10

Strategy Driven

NOVEMBER 8, 2010

Do what you do best and outsource the software and community building to the experts. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. Instead, you’d hire someone skilled in those areas.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

FEBRUARY 10, 2011

Part of this new strategy is an outsourcing play — they'll take over all your print needs for you — to grab share. Xerox advises companies on how to save money on document handling, and holds a sizable 48 percent market share in the broadly defined, and surprisingly large, $7.78 That's a big shift in business as usual.

Productivity 15

Productivity Products Christensen Document 15

Harvard Business Review

JANUARY 31, 2012

You may learn that a major client is unhappy with your service, or that senior leaders are considering outsourcing your team's work. Case study #1: Give the necessary information. Case study #2: Enlist them in coming up with a solution. Being the boss means you are often privy to information that your team isn't.

Information 15

Information Team Hotels Resistance 15

Harvard Business Review

JULY 14, 2014

Often, you’ll need to figure out how to prep colleagues, outsource work, stay in touch with the office, and re-enter with minimal disruption entirely on your own. Case study #1: Continue to help others grow professionally. Case study #2: Balance the professional and the personal.

How To 9

How To Guidelines Case Study Planning 9

Harvard Business Review

JANUARY 17, 2011

Find a cheaper country to outsource to. Consider a mini-case study: America. You probably know the leaden, efficiency-seeking score: do it cheaper, faster, bigger. Find an even cheaper "input" to substitute for a once high quality ingredient (hi, high fructose corn syrup ). Restructure, reorganize, slash and burn.

Press Release 15

Press Release Short-term Globalization Long-term 15

Harvard Business Review

OCTOBER 31, 2012

Back in 2002 , when Sam Palmisano took over, IBM had four main businesses each organized on a global basis: hardware, software, services,such as back-office outsourcing, and personal computers. I've written extensively about this, and so have others , so I'll avoid repeating the case studies here.

Operations 16

Operations Innovation Industry CEO 16

Harvard Business Review

FEBRUARY 19, 2015

If after looking at your log, you’ve uncovered very little wiggle room, you might explore the idea of outsourcing parts of your project to a paid helper, says Gulati. Case study #1: Create financial flexibility for yourself and commit to an end date. For instance, can you hire someone to help you code? I have no regrets.”

Project 8

Project Outsourcing Learning-by-Doing Commitment 8

Harvard Business Review

JULY 14, 2015

“The most successful freelancers know how to use their network for all sorts of things, like outsourcing work when they have too much,” Horowitz explains. Sure, you may eventually be able to outsource some undesirable tasks but at least at the beginning, they will fall to you. Can you try it out?

Planning 8

Planning Outsourcing Case Study Consultative 8

Harvard Business Review

FEBRUARY 20, 2013

Nor should you outsource everything. The Oreo Super Bowl case study is a great example of what real-time and agile marketing can do for a brand, but outside of the social sphere, most agencies are not set up for it. Secondly, it's not enough to hire a few technologists and call it a day. It's not an easy process.

Advertising 11

Advertising Brand Creativity Content 11

Harvard Business Review

JANUARY 18, 2012

The case study written about Aravind has been required reading for all Harvard Business School students for over a decade. At a time when India was far from being the hotbed for technology outsourcing that it is today, Aravind started manufacturing these IOLs at world-class quality, driving the global price down from $150 to $10.

Self-aware 15

Self-aware Franchising Quality Globalization 15

Harvard Business Review

SEPTEMBER 27, 2017

By outsourcing the decision to someone else, you “lose control over the outcome,” Brett says. Case Study #1: Ask for clarity. Case Study #2: Decide how far to push. Brett says you should picture their angry words coming out of their mouth and going right over your shoulder. Escalate carefully.

How To 8

How To Project Software Case Study 8

Harvard Business Review

NOVEMBER 30, 2010

In a world of virtual value chains and multi-part outsourcing, how do we bring good judgment to bear? In a world of virtual value chains and multi-part outsourcing, how do we bring good judgment to bear? Business people will recognize this as a growing challenge in our interconnected economy.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Strategy Driven

MARCH 2, 2012

With a wealth of expertise available via outsourcing, one can quickly become a ‘kid in a candy shop,’ wanting whatever is readily available or craftily packaged. Ask for case studies which were directly supervised by the person who will handle your business… not stock narratives from affiliate offices or a supervisor.

Consultative 60

Consultative Short-term Budgeting Strategic Planning 60

Harvard Business Review

JUNE 21, 2017

The question is: For which skills will the CEO build deep personal expertise, and which will they outsource to other founding team members?” That can come from case studies, meeting role models, learning-by-doing on course projects, and seeing peers take the plunge.” ” What about graduate school?

Engineering 13

Engineering Finance Survey Technology 13

Harvard Business Review

NOVEMBER 29, 2012

Case study #1: Learn by trial and error. Case study #2: Experiment with different approaches. Safia Syed, a regional finance controller at a global outsourcing company, noticed that any time she suggested an improvement to a financial or IT system, colleagues resisted.

Skills 16

Skills How To Learning-by-Doing Case Study 16

Harvard Business Review

JUNE 15, 2016

He has written a case study about food safety testing and is the author of All Business Is Local. Number two: We now have a number of very competent independent food testing companies, such as the NutriSciences Company, which I recently wrote a case study about, to whom you can outsource your requirements.

Supply Chain 8

Supply Chain Price Globalization Outsourcing 8

Harvard Business Review

NOVEMBER 3, 2014

These three mini case studies will show you just how profound those shifts will be. Companies need to identify which skillsets they want to hire, acquire or outsource to partners. But companies should also be preparing for profound shifts in their competitive strategies as the IoT takes off.

Industry 10

Industry Retail Software Marketing 10

Harvard Business Review

NOVEMBER 3, 2014

These three mini case studies will show you just how profound those shifts will be. Companies need to identify which skillsets they want to hire, acquire or outsource to partners. But companies should also be preparing for profound shifts in their competitive strategies as the IoT takes off.

Industry 8

Industry Retail Software Marketing 8

Harvard Business Review

OCTOBER 3, 2013

The following highly condensed fictional case study draws on their paper “Anatomy of a Decision Trap in Complex New Product Development Projects” in Academy of Management Journal. While the details of the project they studied have been changed in this story, the essential findings of their research remain.

Stage-Gate 8

Stage-Gate Innovation Execution Management 8

Leading Blog

DECEMBER 7, 2020

The more we use technology and outsourced thinking, we diminish our ability to think for ourselves. He explains why this is so by dissecting and analyzing his own experiences—using himself as a case study. Common sense no longer helps us connect the dots. Other people’s agenda becomes our narrative. Blog Post ). Blog Post ).

Books 449

Books Leadership Simon Learning-by-Doing 449

Harvard Business Review

JUNE 5, 2015

Going beyond logical-based arguments and case study proof, Kauffman eloquently describes how machine algorithms, even based on the most sophisticated foreseeable AI technologies, can only solve problems which are bounded by prestated assumptions.

Drucker 8

Drucker Technology Efficiency Rogers 8