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Six lucrative career options for health leadership degree holders

Strategy Driven

Within a healthcare organization, there is a head of every department who ensures operations run smoothly. With a leader or proper management, healthcare facilities can avoid becoming chaotic and putting patient care at risk. While healthcare leadership is of significant importance, what does it really mean?

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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’

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StrategyDriven Podcast Special Edition 50 – An Interview with.

Strategy Driven

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Juliano Howard T. Dickens Jr. Ives Sharon Drew Morgen Hank Moore Jamie P. To read Marshall’s complete biography, click here. and oh, if you want a pic to show with your comment, go get a gravatar !

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Your Company Culture Can’t Be Disconnected from Your Customers

Harvard Business Review

Culture shows up in the values, norms, unwritten rules, emotional responses to, or flows of how things are done in a company. Level Three defines culture as the identity of a company as perceived by its best customers, representing an outside-in view of culture. Most definitions of culture remain at Level One or Two.

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Performance Measurement

Strategy Driven

Performance measurement typically drives much of the way a large company works. Supplementing profits with ROIC and revenue growth is a step in the right direction to ensure that the profits a business earns are actually creating value, not simply over-consuming capital that another company could better deploy.

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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

Internal operational issues including execution, budgets, and deadlines are paramount in a company’s deliberation, but what other players will do is hardly ever in focus. This “island mentality” is surprisingly prevalent among talented, seasoned managers. How can companies achieve that?

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Breaking the Command-and-Control Reflex

Harvard Business Review

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. Brennan starts by saying that business is going through a transformation and top-down leadership no longer works well for companies.