article thumbnail

A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

The spread of capitalism and the associated growth in emerging markets provide organizations of all sizes with an opportunity to participate in globalization. Participating in Strategy Formulation. The New CTO: Chief Transformation Officer. Additional challenges come from "localization" requirements in many countries.

article thumbnail

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Charlie Hill , Distinguished Engineer and CTO, IBM Design, told us, “To deliver fundamentally different and better user experiences, designers want to take a step back and observe users actually doing their jobs. This new approach was recently on display in Rich’s participation with the “ Pizza 4 Patriots ” program.