The Practical Leader

JULY 6, 2021

The L-word makes many managers squirm. These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in ignorance of how their loveless orientation is rooted in pessimism and fear.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Tanveer Naseer

AUGUST 16, 2011

Daniel is the IBM Professor of Regulation and Competitive Practices at the Kellogg School of Management at Northwestern University and the director of the Ford Motor Company Center for Global Citizenship. Such misconceptions can lead to severe management mistakes in a crisis situation. The following is a guest post by Daniel Diermeier.

Crisis Management 211

Crisis Management Crisis Management Reputation 211

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417

Loyalty Blog Leadership Brand 417

HR Digest

OCTOBER 13, 2023

Identify Company Goals Good sales compensation plans are based on a clear goal and identifiable performance measures. Define Overall Business Objectives Define the company goals in terms of numbers as well as value additions and qualitative performance indicators that matter to the company.

Planning 52

Planning Incentives Market Penetration System 52

CoachStation

AUGUST 26, 2022

The risk of not getting leadership and culture ‘right’ are significant. Your goal must be to ensure your team members are regularly performing work that they are good at and care about. It’s about understanding how important leadership and engagement are. Yet, too often managers see them as negotiable.

Motivation 130

Motivation McKinsey Attrition Influence 130

Chart Your Course

MARCH 4, 2013

This means planning for training and setting realistic goals so employees can do their jobs and produce the best results for the company. Managers need leadership training that equips them to succeed. A third of new managers fail in the first 18 months, and the reason is often lack of training, direction or mentoring.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Harvard Business Review

FEBRUARY 22, 2024

In the modern competitive business environment, innovative social initiatives offer a unique avenue for growth, customer loyalty, and employee engagement, often overlooked by organizations. These programs not only revitalized brand images and increased public trust, but also significantly boosted sales and customer engagement.

Brand 23

Brand Execution Customer Loyalty Loyalty 23

Tanveer Naseer

MARCH 14, 2017

Rather, what’s needed is being able to see and understand for ourselves how our contributions are making a difference towards achieving our collective vision and long-term goals. Purpose-led work also makes it easier for us to better manage and learn from failure.

Short-term 279

Short-term Long-term Motivation Customer Loyalty 279

HR Digest

NOVEMBER 16, 2022

When a person is loyal, they will put in their best work to ensure that goals are met. This is the same for employee engagement and loyalty. Improves Customer Loyalty: This is mostly true for businesses that come in contact with customers and clients. Recognition and Appreciation.

Loyalty 98

Loyalty Customer Loyalty Bottom-up Influence 98

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

FEBRUARY 19, 2021

However, the management style, personality of the workers, and expectations placed onto staff members also contribute to the workplace culture. Toxic workers, impossible goals, and unfair distribution of work can all create a poor environment. A company with a positive reputation can enjoy more sales from happy customers.

Company 67

Company Reputation Customer Loyalty Loyalty 67

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Skip Prichard

OCTOBER 20, 2020

Understanding financials and setting goals is key to building sustainable, long-term growth. When you manage your company’s operations by net profit per hour rather than percentages, you determine true cost and true profit. What are some ways to generate customer loyalty to encourage predictable revenue streams?

Loyalty 138

Loyalty Long-term Bottom-up Proposal 138

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

The Practical Leader

FEBRUARY 13, 2012

The L-word makes hard-nosed managers squirm. These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. These managers use lots of “leader-speak” about vision, values, engagement, or caring but their rhetoric is heartless and empty. .

Airlines 53

Airlines P&L Collins Leadership 53

Chart Your Course

AUGUST 14, 2012

They are realizing if employees and managers are unhappy, they are going to leave. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

NOVEMBER 13, 2013

So the absence of conflict should not be your goal. Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 But that’s OK, because the customer expects product improvements. And just don’t make it a goal-make it an absolute requirement.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

MAY 2, 2016

Poor management – acting in their own self interest, can’t sell better than you. Conflicts with coworkers or management – too much who-struck-John. How will a new job get you closer to your real career goals? How will a new job get you closer to your real monetary goals? What would you really like to be doing?

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

AUGUST 1, 2016

Great salespeople accept every lemon thrown at them by management, customers, and accounting – and use those lemons to open up a lemonade stand. Having a goal is a basic fundamental element. Goals without intention and focus,” is like an automobile without gasoline. Great Attitude. Focused and Intention Driven.

Succession 50

Succession Open-book Customer Loyalty Learning-by-Doing 50

Eric Jacobson

SEPTEMBER 3, 2018

My two favorite learnings from Stephen Denning ’s book, The Age of Agile: How Smart Companies Are Transforming theWay Work Gets Done , are the following: First, where Denning explains the 10 elements of an organization/company that is passionate about, and driven by, the goal of delighting customers.

Agility 50

Agility How To Short-term Goal 50

ExactHire - Leadership

MAY 19, 2022

10% boost in customer loyalty. Alignment on Shared Goals: make sure that everyone’s contributions and objectives are in alignment with the company’s mission and purpose. Engaged workforces experienced: 81% less absenteeism. 41% fewer quality defects. 18% increase in productivity. 23% increase in profitability.

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Strategy Driven

FEBRUARY 24, 2014

My goal each day is to have an early morning cup of coffee with someone that can help me enhance relationships, make connections, build value, and make sales. And no, I can’t do it every day, but that is the goal every day. But I look at coffee differently than you do. I don’t “wake up and drink it.” Windshield time.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Travel Seminar 51

Strategy Driven

APRIL 15, 2013

What else could a manager want? Sounds like it’s your manager that needs to make more calls and increase his activity. You’re an idiot who knows nothing about leadership, coaching, or creating winners. You’re a micro manager with little or no current sales talent yourself. Why not do something to actually help?

CRM 50

CRM Customer Loyalty Seminar Follow-up 50

Strategy Driven

MAY 12, 2014

Yet somehow the book has managed to sell more than 100 MILLION copies over the past seven decades. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Pretty cool, eh? Who is Martin Rooney? Good to Great.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Strategy Driven

NOVEMBER 16, 2015

It’s an opportunity to bring your goals into focus and transfer your ideals into the real world. Use your goals and visions to define your mission … The examples you seek to set. The goals you set out to accomplish at each sales opportunity. It is your success plan. And you have a built-in outcome: make the sale!

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Eric Jacobson

JUNE 3, 2020

To deliver sensational customer service, you need to have the right culture. Fosters -- When united in a common goal, people contribute to an environment where everybody willingly comes to work each day and pours their best efforts into doing what they believe will make the greatest difference.

Mission Statement 65

Mission Statement Training Resources Commitment 65

Strategy Driven

NOVEMBER 18, 2013

The main goal of bidding is NOT get the best product. The main goal of bidding is get the cheapest price. This is not as difficult as it sounds, especially if you can apply internal pressure to senior management where your product will be used. Nor, for the most part, do they care. And oftentimes that precludes the best product.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

FEBRUARY 4, 2013

Use your friendliness and creativity to craft a message that the customer perceives as real. IDEA: Make a goal to create 12 smiles a day through your words, actions or deeds. Reality, if my call is so darn important, DO SOMETHING ABOUT IT, don’t tell me about it.) Creativity and sincerity will automatically materialize.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

JANUARY 28, 2013

What are your immediate (within 30 days) goals? What are your genuine intentions to make your goals, hopes, and dreams a reality? Key words that you burn into your psyche so that your goals become your driving force. These are three huge elements in leadership, life, and quality of living. Here are my 3.5

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

JANUARY 20, 2014

Not ‘goals’ in the sense that you may be thinking about. Not manage it, rather allocate it to things I WANT to do, rather than things I HAVE to do. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

JULY 15, 2013

Ask for their wisdom, their experience, and their goals. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

AUGUST 8, 2012

Also, team goals must become more important than personal agendas, which need to be congruent and in alignment with the group agenda. Stage 4 is where teams come into their own and truly create customer loyalty. About the Author.

Team 58

Team BHAG Hammer Customer Loyalty 58

Strategy Driven

NOVEMBER 4, 2013

Does it really matter if Monday’s sales dollars are lower as long as the month pans out in regard to your goals? And it’s the managers or the leaders responsibility to help them be responsible for themselves. Dear Jeffrey, What is your opinion of tracking daily sales dollars versus activities that will result in revenue?

CRM 58

CRM Advertising Customer Loyalty Competitive Advantage 58

Strategy Driven

FEBRUARY 25, 2013

Goals and dreams. Not manager, leader. You lead your own charge, you lead your own way, you lead your own plan to build your own reputation through the leadership you created with customers. I spent my first 10 minutes in awe of the sight. After that, I began to gather thoughts. Thoughts of undone things I gotta do.

Customer Loyalty 50

Customer Loyalty Reputation Brand Seminar 50

Eric Jacobson

JUNE 22, 2019

To deliver sensational customer service, you need to have the right culture. Fosters -- When united in a common goal, people contribute to an environment where everybody willingly comes to work each day and pours their best efforts into doing what they believe will make the greatest difference.

Mission Statement 50

Mission Statement Resources Commitment Training 50