Leading Blog

APRIL 8, 2020

To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. Consider the bigger promise you’re making to your best customers.

Crisis 324

Crisis Short-term Customer Loyalty Long-term 324

Michael Lee Stallard

OCTOBER 21, 2013

Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Armed with this knowledge, the best leaders find jobs, ongoing responsibilities or temporary projects that help their employees progress toward their career goals.

Career 363

Career Customer Loyalty Bottom-up Loyalty 363

The Practical Leader

JULY 6, 2021

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in ignorance of how their loveless orientation is rooted in pessimism and fear. Creating leadership energy is an inside job.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Harvard Business Review

FEBRUARY 22, 2024

In the modern competitive business environment, innovative social initiatives offer a unique avenue for growth, customer loyalty, and employee engagement, often overlooked by organizations. These programs not only revitalized brand images and increased public trust, but also significantly boosted sales and customer engagement.

Brand 22

Brand Execution Customer Loyalty Loyalty 22

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417

Loyalty Blog Leadership Brand 417

Strategy Driven

JANUARY 6, 2014

How did those resolutions and goals you made at the end of last year work out? Personally, I am against traditional resolutions and goals. Most resolutions and goals set for the New Year are never achieved. They’re set emotionally and they’re set without an understanding of the circumstances around the goal.

Goal 50

Goal Incentives Objective Customer Loyalty 50

Tanveer Naseer

FEBRUARY 9, 2016

With this latest piece on my leadership blog, I’m delighted to announce a new partnership with The Economist Executive Education. The reason for that is because in sharing my story, the audience gains a better understanding of the journey I’ve taken that allowed me to understand these notions of leadership.

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Storytelling Leadership Education Audience 100

HR Digest

OCTOBER 13, 2023

Identify Company Goals Good sales compensation plans are based on a clear goal and identifiable performance measures. Define Overall Business Objectives Define the company goals in terms of numbers as well as value additions and qualitative performance indicators that matter to the company.

Planning 52

Planning Incentives Market Penetration System 52

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

HR Digest

AUGUST 11, 2023

Lead by Example: The Power of Ethical Leadership Ethical leadership sets the tone for the entire organization. HR professionals can include ethical considerations as part of performance reviews and goal-setting discussions.

Human Resources 98

Human Resources Ethics Resources Management 98

Chart Your Course

MARCH 4, 2013

This means planning for training and setting realistic goals so employees can do their jobs and produce the best results for the company. Managers need leadership training that equips them to succeed. When surveyed customers preferred a quality service or product over faster turnaround time or even a better price.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Skip Prichard

OCTOBER 3, 2022

. “Leaders practice deep purpose when they commit to a reason for being that encompasses both financial and societal goals.” Leaders practice deep purpose when they commit to a reason for being that encompasses both financial and societal goals. But true leadership means going beyond the numbers and the operational details.

Short-term 122

Short-term How To Long-term Operations 122

Tanveer Naseer

MARCH 14, 2017

Rather, what’s needed is being able to see and understand for ourselves how our contributions are making a difference towards achieving our collective vision and long-term goals. In other words, our sense of purpose is not just about what we do, but how we choose to view what we do [ Share on Twitter ].

Short-term 279

Short-term Long-term Motivation Customer Loyalty 279

HR Digest

NOVEMBER 16, 2022

When a person is loyal, they will put in their best work to ensure that goals are met. This is the same for employee engagement and loyalty. Improves Customer Loyalty: This is mostly true for businesses that come in contact with customers and clients.

Loyalty 98

Loyalty Customer Loyalty Bottom-up Influence 98

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182

Quality Succession White Paper Customer Loyalty 182

CoachStation

AUGUST 26, 2022

The risk of not getting leadership and culture ‘right’ are significant. Your goal must be to ensure your team members are regularly performing work that they are good at and care about. It’s about understanding how important leadership and engagement are. Where we work has rarely provided more options.

Motivation 130

Motivation McKinsey Attrition Influence 130

Skip Prichard

OCTOBER 20, 2020

Understanding financials and setting goals is key to building sustainable, long-term growth. What are some ways to generate customer loyalty to encourage predictable revenue streams? Monthly recurring revenue, loyalty programs, and membership programs, for example, tie customers to companies. ” -Ruth King.

Loyalty 139

Loyalty Long-term Bottom-up Proposal 139

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

FEBRUARY 19, 2021

Toxic workers, impossible goals, and unfair distribution of work can all create a poor environment. Unlike the local shop where the owner is often behind the counter, a large corporation can appear faceless to customers. A positive reputation can result in an increase in customer loyalty, even if prices go up in the future.

Company 67

Company Reputation Customer Loyalty Loyalty 67

Tanveer Naseer

AUGUST 16, 2011

The goal of prevention strategies is to eliminate or significantly reduce crisis risks. Other important issues that need to be considered are damage to a company’s reputation, its supplier relationships, its effect on customer loyalty, its potential damage on employee morale, and its relationship to regulators, to name just a few.

Crisis Management 193

Crisis Management Crisis Management Reputation 193

Strategy Driven

JANUARY 4, 2016

Whatever your age, you’ve made resolutions, you’ve made goals, and often fall short of the stated objective, desire and/or objective. Drop goals, they’re often unmet. Most people at this time of year write down a few namby-pamby resolutions or goals. Drop resolutions, they’re always painful. Your outcome. Happy about your life.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

The Practical Leader

FEBRUARY 13, 2012

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. .

Airlines 53

Airlines P&L Collins Leadership 53

ExactHire - Leadership

MAY 19, 2022

10% boost in customer loyalty. Alignment on Shared Goals: make sure that everyone’s contributions and objectives are in alignment with the company’s mission and purpose. Engaged workforces experienced: 81% less absenteeism. 41% fewer quality defects. 18% increase in productivity. 23% increase in profitability.

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. Creating “happiness” is not just an altruistic thing to do.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. Start a YouTube channel by inviting your customers to film WHY they bought from you. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.

Strategy 80

Strategy SWOT Company Customer Loyalty 80

Strategy Driven

AUGUST 1, 2016

Having a goal is a basic fundamental element. Goals without intention and focus,” is like an automobile without gasoline. Intention is the fuel that will take you from where you are to your goal, your destination, to where you want to be. With great salespeople, it’s not just a matter of goals. Dedicated to Succeeding.

Succession 50

Succession Open-book Customer Loyalty Learning-by-Doing 50

Strategy Driven

MAY 16, 2016

Not meeting your goals or expectations? Set the kind of goals that will make something good of you. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Attitude drives actions. Actions drive results.

Succession 51

Succession Education Mentor Customer Loyalty 51

Strategy Driven

MAY 2, 2016

How will a new job get you closer to your real career goals? How will a new job get you closer to your real monetary goals? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

NOVEMBER 16, 2015

It’s an opportunity to bring your goals into focus and transfer your ideals into the real world. Use your goals and visions to define your mission … The examples you seek to set. The goals you set out to accomplish at each sales opportunity. It is your success plan. And you have a built-in outcome: make the sale!

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

MARCH 31, 2014

I have a goal and a plan to attract 1,000 leads in the next 30 days. The goal is to give information immediately without a barrier of registering or giving me their information. My overall goal is to generate at least 1,000 leads by May. Six months ago I launched my Gitomer Certified Advisor program.

Media 51

Media Planning Audience Customer Loyalty 51

Strategy Driven

NOVEMBER 13, 2013

So the absence of conflict should not be your goal. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). And just don’t make it a goal-make it an absolute requirement. One toxic employee can destroy years of customer loyalty. Productive conflict should be.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Eric Jacobson

JUNE 3, 2020

To deliver sensational customer service, you need to have the right culture. Fosters -- When united in a common goal, people contribute to an environment where everybody willingly comes to work each day and pours their best efforts into doing what they believe will make the greatest difference.

Mission Statement 65

Mission Statement Training Resources Commitment 65

Strategy Driven

MAY 15, 2017

Consider your target demographic, budget, and your goals in both the short and long term. Poor leadership. When a customer raises a question, don’t wait a week before you answer them. Remember, there are probably hundreds of businesses like yours, so maintain customer loyalty, and consider these customer service quotes.

How To 54

How To Short-term Budgeting Long-term 54

Strategy Driven

APRIL 11, 2016

Some of your self-evaluations may hurt a little bit, but the goal in this is to bring you to greater attitude awareness. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Gaps are good.

Self-aware 50

Self-aware Open-book Customer Loyalty Books 50

Strategy Driven

MAY 20, 2013

I have a daily goal. My daily goal also includes one other element: performing a random act of kindness. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Were you a giver or a taker? I give smiles.

Customer Loyalty 50

Customer Loyalty Seminar Books Loyalty 50