Strategy Driven

AUGUST 24, 2015

Empowering Style Leadership : Leaders communicate with respect and lead by example. Leadership is supportive of employees, with focus on helping to support employees so they can focus on caring for customers. The Leadership Development Practitioner as a Change Agent. These types of organizations are highly participatory.

Organization 50

Organization Human Resources Bureaucracy Competitive Advantage 50

Strategy Driven

APRIL 2, 2012

Personal development skills. Loyalty actions. Luckily in sales, ROI is the easiest part. Here’s an ROI reality: subtract last month’s sales from this month’s sales, and this month last year from this month’s sales and compare the results. Attitude comes before sales success. Customer service skills. Going the extra mile.

Education 50

Education Training ROI Loyalty 50

Marshall Goldsmith

MAY 10, 2011

Goals can be the targets you set regarding the recruitment, retention, development, and progression of your workforce. For example, I once taught a leadership development session for executives and their spouses or partners. In building their empires, they had forgotten about making a ROI for their stockholders.

Drucker 124

Drucker Learning-by-Doing Follow-up Goal 124

Harvard Business Review

DECEMBER 14, 2011

To better understand the ROI, my company, Burson-Marsteller, teamed up with the Great Place to Work Institute to ask senior executives from top-ranked companies about the value of a positive work environment. They recognize that culture is critical to talent retention. 35 percent cited investors as the second most important external audience.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

MARCH 31, 2016

Worse yet, they’ll sometimes hire different vendors to address different issues – lifestyle coaches, employee assistance counselors, case and disease management vendors, nurse lines, occupational health and safety experts, workers’ compensation specialists, disability managers, organizational development consultants, you name it.

Planning 8

Planning Incentives ROI Long-term 8

Strategy Driven

NOVEMBER 8, 2010

When you stop to think about it, you’ll realize that your fans and followers are essentially volunteering their time and energy to serve as developers, sounding boards, and advertisements for your company. Pitfall #9: Developing your own social software and analytics solutions.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

MARCH 22, 2017

Customers today are not just consumers; they are also creators, developing content and ideas — and encountering challenges — right along with you. Each outbound communication is measured individually for immediate ROI. The leadership team conducts a weekly evaluation to assess, “Is what we’re doing working?”

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

OCTOBER 8, 2018

Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Health Care 8

Health Care Metrics Technology System 8

Harvard Business Review

SEPTEMBER 27, 2011

Your CHRO is your key resource to ensure you can achieve your strategic directions through a leadership team and employees that are aligned and executing along common goals. Do you know the ROI you receive from investing in salaries, bonuses, or development? Could change your strategic direction in nine months or less?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

AUGUST 22, 2016

In one, a star researcher said that he was leaving as there was no space for creativity anymore, as the company squeezed budgets and eliminated roles without a clear ROI. If one member of the leadership team owned a key driver, the goal was to let them manage it rather than everybody being in micro-management mode.

Company 8

Company Competitive Advantage Bureaucracy Retail 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. CMOs need to show the ROI of every pound spent on marketing and how it delivers against the bottom line.”.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

DECEMBER 5, 2013

” This ranged from creating more humane conditions for his factory workers and providing extensive training to his sales staff to demanding loyalty and exercising a maniacal sense of control, firing people left and right. Though Mary Kay slowly developed its own quasi-religious conferences , complete with songs, by the 1980s.).

Morale 8

Morale Conference Hammer Film 8

Harvard Business Review

MARCH 18, 2016

Marketing executives are being tasked with leveraging technology to improve customer experience, drive client growth, and meet loyalty goals. If the marketing team is developing a strategy to advance client needs, the IT team helps prioritize those needs based on the requirements of the infrastructure. Overcommunicate.

Marketing 8

Marketing Enterprise Architecture Technology Project 8