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Navigator Newsletter #180

Chart Your Course

Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. There needs to be a system for decision-making and development of leaders and managers as well as the reinforcement of values, directions and performance expectations. It has a huge impact on the bottom line. No excuses.

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How to Develop an Effective Employee Engagement Program: Strategies and Best Practices?

Strategy Driven

Developing an effective employee engagement program is essential to foster a positive work environment and maximize employee satisfaction. In this article, we will explore strategies and best practices to develop such a program that can boost employee engagement and contribute to overall organizational success.

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Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! Decide ) Decide what your customer experiences will look like.

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Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173

Chart Your Course

Here are seven steps to build customer loyalty. One of our clients developed twenty customer service commandments outlining the actions and behaviors he wanted his service people to provide to customers. Felicia was the remarkable person who made that small restaurant pleasant and memorable. Select the right people.

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25 Monday Motivation Ideas to Keep Employees Connected!

HR Digest

The good news is that one can kick-start a culture that induces employee satisfaction, loyalty and happiness by incorporating fun activities at work to uplift people’s spirits and remind people of their value to their supervisor, their organization, and to each other. Foster employee loyalty and job satisfaction. Increase productivity.

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Building Trust Develops Team Cohesiveness

Strategy Driven

Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. The growing reality in retrospect is that these same principles not only made me an effective leader, but they enabled me to develop something in the workplace that every organization strives for but often struggles to achieve: team cohesiveness.

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Building Your Brand “Buddy The Elf” Style – Part 2 :: Women on.

Women on Business

Using “Buddy the Elf” as an example for the four steps to brand building, this week we’ll discuss steps three and four: developing brand identification and meaning, and developing relationships with customers. Step 4: Brand Loyalty: Would you hang out with Buddy on a regular basis? Are you ready?? Is there a replacement?

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