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Beware the Curse of Knowledge

Nathan Magnuson

Just because we’ve experienced success doesn’t mean we can blindly approach new situations in the same old ways. I don’t know about you, but if I need emergency surgery, I want to be operated on by an expert with the latest knowledge, equipment and technology. Unconscious bias can cloud our rationale.

eBook 164
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Five Minutes - a Key to Successful Time Management

Kevin Eikenberry

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Five Minutes – a Key to Successful Time Management by Kevin Eikenberry on January 28, 2011 in Decision Making , Leadership , Learning , Manage Projects , Personal Development Every leader I talk to tells me they are busy.

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Bookseller Leadership Mistakes

Coaching Tip

The new retail-oriented CEO decided to close down their website, fire their internal website experts and contract out information technology by having their books sold through Amazon.com. That executive decision began the downfall of the company. Unfortunately, Barnes & Noble Inc. Source: The Wall Street Journal, July 9, 2013 .

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. Create an appetite for dynamism To turn a short-term strategy into a long term, successful system, you’ll have to affect your team culturally. How do I do this?

Strategy 248
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. Create an appetite for dynamism To turn a short-term strategy into a long term, successful system, you’ll have to affect your team culturally. How do I do this?

Strategy 248
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Shut Down, Shut Off, and Think!

Kevin Eikenberry

I am a technology lover. Our devices and services and technology may allow us to get one more thing done, make one more phone call, connect with one more person, but when are you taking time to put all of that activity into context? When are you reflecting on the success of today and using that as a springboard for your future?

Video 204
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The Attitude Trap – a Guest Post by Wally Bock

Kevin Eikenberry

Wally is a writer, speaker, and consultant who specializes in learning and sharing how leadership and strategy combine to create successful companies. His passions are leadership, marketing, personal development and the way people and organizations use processes and technology to improve results.

Blog 170