Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. Is your organization prepared?

Competitive Advantage 15

Competitive Advantage Leadership Telecommunications Talent Management 15

Harvard Business Review

OCTOBER 28, 2013

But as the tech wave has continued to sweep the globe, the environment for all organizations, including non-tech ones, has shifted from stability and predictability to rapid, unpredictable change. Innovations like Amazon price checks, or changes to healthcare or shipping enabled by mobile phones, are becoming commonplace.

Innovation 8

Innovation Telecommunications Technology Entrepreneur 8

Harvard Business Review

OCTOBER 10, 2014

The term comes from Arnold van Gennep, the Belgian anthropologist who first outlined the common patterns in how cultures mark transitions from one human state to another (for example, from adolescence to adulthood). Lou Gerstner’s arrival at IBM in 1993 is a classic example of leadership through a liminal period. Lawrence A.

Leadership 8

Leadership Telecommunications Education Consensus 8

Harvard Business Review

DECEMBER 2, 2011

Frequently, stressed and harried managers look up the organization hierarchy and assume that they'll have greater control of their time when they advance to the C-suite. So, forget work-life balance and think personal organization and finding ways to relax. That's history in most organizations.

Stress 15

Stress Telecommunications Goleman Emotional Intelligence 15

Harvard Business Review

MARCH 12, 2012

For example, GE developed an ultra-low-cost ultrasound for rural China which is now marketed in over 100 countries. We call this phenomenon reverse innovation — any innovation that is adopted first in the developing world, and then later in the developed world. Reverse innovation will become more and more common.

Glocalization 11

Glocalization Mass Marketing P&L Globalization 11

Harvard Business Review

JANUARY 16, 2013

It's in areas of the company such as knowledge management, innovation, communication, and better integration with the supply chain. One example: A team that was testing a new modem put out a call for help and got 170 volunteers to test the product and give the designers feedback. But that's a good thing.

Media 9

Media McKinsey Supply Chain Telecommunications 9

Marshall Goldsmith

OCTOBER 14, 2013

This trend means that leaders of successful organizations will need to develop different organizational structures, systems, and skills in order to meet these new customer requirements. A growing percentage of IBM’s business, for example, now involves customized solutions incorporating non-IBM products and services.

Telecommunications 111

Telecommunications Franchising Consultative Diversity 111

Harvard Business Review

JULY 28, 2016

For example, from telecommunication companies to fintech entrepreneurs, African banking fees and commissions are under tremendous presure. Innovate ferociously. Africa has to innovate — for example by building new credit models — to expand their businesses and make them more appealing.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

OCTOBER 29, 2013

Or take the example of autos. Enter Henry Ford, who revolutionized the industry with his manufacturing innovations , lowering the price of cars from $2,000 in 1908 to just $260 by 1925 — an 87% reduction! But the most innovative Indian hospitals are doing much more. Leading Health Care Innovation. Why can’t U.S.

Health Care 8

Health Care Cost Lean Production Offshoring 8

Harvard Business Review

SEPTEMBER 29, 2014

Here a few notable examples. and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

FEBRUARY 2, 2015

Steel did in an earlier era of manufacturing, Aquion and innovative firms like it are spearheading economic and employment growth across the country. Indeed, in a world where globalization and rapid technological changes are the norm, manufacturing, high-tech development, and innovation clearly require a different level of support.

Industry 8

Industry McKinsey Engineering Innovation 8

Harvard Business Review

JULY 22, 2015

Consider, for instance, the talent development program at Ascom, a global telecommunications company. The goal is hollow — it can be accomplished without generating any gains for the organization or insights for team members. Let’s look at an example that shows all these principles in action.

Project 8

Project Parcell How To Short-term 8

Harvard Business Review

JANUARY 25, 2016

Automobile manufacturers, for example, create products that rely on metals, chemicals, oil, and gas, which are among the most energy- and water-intensive industries. Others, including technology and telecommunications companies, are major customers of — and suppliers to — those industries.

Energy 8

Energy Price Telecommunications Industry 8

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. Susaans work with senior executives over the last 30 years shows over and again that the people (mostly men) who rise to senior levels in organizations have a preference for operating in the abstract.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JUNE 18, 2013

Just as government and industry coordinated the telecommunications response after the 9/11 terrorist attacks, the order enlists both public and private entities in assuring that critical infrastructure is continuously monitored and protected from attack. Certainly, the environment is complex.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

OCTOBER 30, 2014

Consider the case of an Asian telecommunications company that found 20 percent of its marketing budget was being squandered in markets with the lowest lifetime customer value. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e., A cargo airline provides another example.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole. Heres a simple but compelling example.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

DECEMBER 26, 2014

The phenomenon of fast-track CEO succession appears to be most prominent in the retail, technology, media, and telecommunications sectors—all of which are particularly affected by disruptive business models and new competitors. Through this effort, we have observed certain characteristics of this emerging trend.

CEO 12

CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

NOVEMBER 23, 2010

In a downbeat tone the manager of a fast-growing healthcare provider rattled off a list of reasons that her company was turning into a numbers-driven organization: Industry regulations required it, Medicare reimbursement policies required it, and delivering specialized services required yet another form of quantitative analysis.

Entrepreneur 14

Entrepreneur Strategy Telecommunications Software 14

Harvard Business Review

DECEMBER 16, 2010

These six ideas emerged in 2010 as powerful "innovation invitations" and seem sure to intensify in power and influence. They'll increasingly be a source of, and resource for, innovation differentiation in 2011, if not for your organization, then for the firm you most dread competing against. That's right. Contestification.

Innovation 16

Innovation Supply Chain Business Simulation Advertising 16

Harvard Business Review

AUGUST 1, 2013

This infrastructure sits on top of a publicly available substructure of assets and resources — telecommunications and the Internet, for example. Infrastructure largely determines the IT organization''s structure, its budgeting, how the corporation goes to market, its legacy, and its capacity to change.

CIO 8

CIO Technology Telecommunications Information Technology 8

Harvard Business Review

AUGUST 4, 2014

This is understandable but not good: The syndrome can lead to board timidity, herd mentality, and an aversion to innovation, which can hurt or even kill an enterprise. Develop telling examples of where you succeeded not by managing your team downwards but by leading sideways with your peers. Now comes the harder part: character.

Telecommunications 8

Telecommunications Emotional Intelligence CEO Health Care 8

Harvard Business Review

DECEMBER 5, 2013

I’ve seen this mistake numerous times in other industries — from a customer service fiasco by a major telecommunications company that launched DSL at too large a scale to NASA’s failure to recognize the implications of a foam strike in the Columbia shuttle tragedy. Celebrate intelligent failures as a source of innovation.

Company 8

Company Telecommunications CIO Learning-by-Doing 8

Harvard Business Review

MARCH 26, 2015

We speculate that because CMOs and CROs have historically focused on different aspects of the business, there are few examples of close CMO-CRO collaboration today. Use risk data as an avenue for innovation. The CMO of a telecommunications company, for instance, found the biggest spike in churn came when customers moved.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

DECEMBER 28, 2015

I have seen examples of great health care all over the world, but too often the inspiring individuals delivering this care have been impeded, rather than helped, by the system in which they are working. The answer is the organizations in which they work and the pressures, incentives, and regulations under which they operate.

Health Care 8

Health Care System Telecommunications Quality 8

Harvard Business Review

OCTOBER 27, 2015

and China take the lead in tech innovation. Telecommunications, marketplace platforms, payment services, and postal and logistics systems are balkanized. There are a staggering 250 collective management organizations overseeing digital content, according to a 2014 EC press release. Investing in innovation capacity.

Crisis 8

Crisis McKinsey Policies Globalization 8

Harvard Business Review

JULY 25, 2016

When Evan Marwell decided to start EducationSuperHighway (ESH), a nonprofit organization dedicated to bringing broadband internet access to every U.S. An individual or organization must first be able to put forward a new solution or set of solutions to a pressing social challenge. Communications.

System 8

System Entrepreneur Telecommunications Policies 8