Harvard Business Review

DECEMBER 9, 2015

It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. health care quality and safety is abysmal: The evidence suggests that between 240,000 to 400,000 deaths occur each year due to medical errors. Define the goal. Leading Change in Health Care.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

DECEMBER 9, 2016

Few recent trends in health care delivery have more power to improve population health, patient and provider experience, and hospital business models than virtual care. Here is what we did at BWH, organized by the three clinical and strategic problems we aimed to solve through virtual care. Insight Center.

Health Care 8

Health Care Consultative Video Efficiency 8

Harvard Business Review

NOVEMBER 15, 2013

In the mid-Atlantic region of the United States, an effort is under way to get insurers, providers, employers, and unions to cooperate in creating a system that can reduce total health care costs and premiums while achieving better outcomes. This continuing transfer from wages to health care does not reflect better value for money.

Health Care 8

Health Care Cooper Insurance Cost 8

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. If managers achieve the objectives, they are rewarded. Insight Center.

System 8

System Health Care Management COO 8

Harvard Business Review

NOVEMBER 23, 2016

Innovating for Value in Health Care. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. Insight Center.

Health Care 8

Health Care How To Operations Quality 8

Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. Transforming Health Care. Insight Center. Sponsored by Medtronic. How leading providers are delivering value for patients.

System 8

System Health Care Quality Report 8

Harvard Business Review

MARCH 23, 2017

When organizations introduce new processes or systems, or when they want to stimulate performance for certain business practices, they often assemble dedicated task forces, assign them specific goals, and identify deadlines and financial rewards.

Incentives 13

Incentives Compliance Health Care Report 13

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

MAY 3, 2018

If health systems are truly going to improve the value of the care they deliver, they need to enlist doctors in the effort. According to a national survey conducted by University of Utah Health, 89% of physicians believe the overall cost of health care in this country is too high. Take groin hernia surgery.

Cost 8

Cost Health Care Operations Metrics 8

Harvard Business Review

OCTOBER 29, 2012

In our research into more than 8,000 companies in 20 countries, 79% of organizations reported that their management practices were above average. companies, and fewer than 5% elsewhere, scored above a 4 on a five-point management-practices scale we created. That should have been very good news.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. Martin’s Point Health Care-Bangor.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

NOVEMBER 22, 2016

By Ashish Chawla, Global Head, Cognizant Contentworks; Shubham Choudhury, Senior Manager and Consulting Lead, Cognizant Contentworks. Social media giants such as Facebook, Twitter, LinkedIn, and Snapchat, not satisfied with their goal of connecting virtually everyone on the planet, now want to be the windows to the universe of content.

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

JUNE 30, 2017

It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion.

Training 11

Training ROI Attrition Metrics 11

Harvard Business Review

OCTOBER 16, 2013

Even in these times of feverish attention to performance metrics, it’s not always clear what the boss wants or expects. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology. How do their jobs help the company meet its goals?

Health Care 13

Health Care Short-term Report Fashion 13

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Many of them want to share responsibility in how the hospital is managed. With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line?

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 5, 2018

CareMore’s longtime focus had been providing patient-centered, managed care to seniors in California, Arizona, Nevada, and Virginia under Medicare Advantage. The Future of Health Care. Collaborative behavioral health. There were internal doubts as well. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

SEPTEMBER 29, 2014

Indeed, achieving their goals required significant behavior change from multiple players who didn’t necessarily see themselves as part of the same systems even though they served largely the same families and neighborhoods. Standard performance metrics for these big audacious outcomes do not exist. Reimagine roles.

Metrics 9

Metrics Banking Learning-by-Doing Education 9

Harvard Business Review

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

AUGUST 7, 2014

A similar approach is used in the National Hockey League, where a “plus-minus” system calculates how often a skater is on the ice when a goal happens, awards a point when the team scores and subtracts one when the opponent does. By contrast, we have seen many struggling teams that award recognition for activity metrics (e.g.,

Peer Review 8

Peer Review Health Care Teamwork Incentives 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. The results?

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. High Reliability Organizing: The Third Wave.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

FEBRUARY 23, 2016

As professors of Organizational Behavior and Strategic Management, we take a different – and perhaps more radical – stance. We argue in favor of abolishing pay-for-performance for top managers altogether. Note: We are not arguing that top managers such as CEOs should be paid less.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

MAY 5, 2016

Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people.

Industry 10

Industry Strategy Supply Chain Long-term 10

QAspire

NOVEMBER 18, 2014

Lisa Haneberg is an expert (and lifelong student) in the areas of organization development, management, leadership, talent management, and personal and organizational success. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers. Leading Team Lisa Haneberg Management'

System 177

System Books Health Care Blog 177

Harvard Business Review

JUNE 12, 2015

Lakeland tracked the things that drove patient satisfaction — response times to call lights, pain management, the quality of the food, the effectiveness of patient communication, and so on. So let’s set a goal of getting to the 90th percentile in 90 days. His senior team told him it wasn’t for lack of trying.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. Both are core criteria in meeting incentive goals under value-based purchasing. Hospital systems in the U.S.

Health Care 8

Health Care Quality System Industry 8

Harvard Business Review

SEPTEMBER 12, 2016

Know who you’re meeting, what he cares about, and what he might need from you. Your goal, says Johnson, is to “show that you understand the problem the other person is trying to solve and how your skills put you in a position to help.” ” The goal is to create a connection on a human level.

How To 8

How To Bond Discount Case Study 8

Harvard Business Review

OCTOBER 26, 2015

Some leading proponents of health care reform have argued that the goal of any health care system should be to deliver the most value to patients : the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. Insight Center.

Health Care 8

Health Care Metrics Cost Activity Based Costing 8

Harvard Business Review

OCTOBER 19, 2015

Their experiences reveal three keys for successful bundling: excellent data on outcomes and costs, proactive management of the patient, and alignment between physicians and hospitals. Consistent with Value Based Health Care principles , HOI and RI measure and track their outcomes and costs for every patient’s cycle of care.

Health Care 8

Health Care Cost Activity Based Costing Metrics 8

Harvard Business Review

OCTOBER 12, 2015

The system for paying health care providers is extremely fragmented. In response, both the United States and the Netherlands are now experimenting with bundled-payment models , whereby a single prospective payment is made for all services for a patient with a given condition, even when multiple providers deliver that care.

Health Care 8

Health Care Insurance Quality Porter 8

Harvard Business Review

OCTOBER 11, 2017

To date, only small steps have been taken at most health care systems (for example, clarifying the costs of specific tests during the test-ordering process), and new clinical analytics systems that offer better insights into costs and efficiency often aren’t integrated into day-to-day clinical care. The box score.

Cost 8

Cost Management Health Care System 8

Harvard Business Review

OCTOBER 17, 2017

The United States spends 40% more per patient than other developed countries but suffers the worse overall health outcomes. There is general consensus that a major solution lies in better managing and preventing adult chronic diseases such as diabetes and heart failure. Many adult health care outcomes are shaped in childhood.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10

Harvard Business Review

SEPTEMBER 20, 2013

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. It began its lean journey in 2003 and has made considerable progress.

Health Care 8

Health Care Quality Decentralization Planning 8