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Using Underdog Narratives To Motivate Teams

The Horizons Tracker

The use of underdog narratives is a popular leadership tactic that has been proven effective in motivating teams and organizations. Leaders in various industries, such as telecommunications and sports, often employ these narratives to create a compelling story of overcoming adversity and achieving success against the odds.

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New Research Highlights The Importance Of Customer Care On Twitter

The Horizons Tracker

The researchers focused their attention on the Twitter accounts of the four largest telecommunications firms in the United States. If customer care is something organizations cherish, the findings underline the important role social media can play in fulfilling that ambition. Online customer service.

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Expanding Our Capabilities in the L&D Space – A Dialogue with Alex D’Eath, Chief Delivery Officer

Experience to Lead

Over the past year, much like each of our client organizations,we have faced setbacks and pushed through to create a successful, new outcome. Virtual programs with a major telecommunications firm in Malaysia. With customizable programs and innovate mindsets, we persevere through hardship to empower leaders’ success.

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Intrapreneurship in "Social" Business

Mills Scofield

Having lived in and with off-the-grid communities in Latin America, in Nicaragua and Colombia, I had seen and felt the impact of low Internet and basic telecommunications access, especially when it comes to communicating with potential employers. Calling these people ‘beneficiaries’ instead of users or customers sums it up.

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How Companies Succeed By Engaging Radically With Society

Eric Jacobson

"Organizations will pay significant consequences if they don't work openly, honestly and proactively with government and society. The authors want to put these at the center of business -- both because it's right and because success in business is inextricably linked to sustainability. The life expectancy of a leading U.S.

Company 50
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Reverse Innovation at Davos

Harvard Business Review

I was a panelist on a session on Reverse Innovation during the recently concluded World Economic Forum at Davos. The conventional wisdom is that innovations originate in rich countries and the resulting products are sold horizontally in other developed countries and then sent downhill to developing countries. Not really.

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Why B2B Companies Struggle with Collaborative Innovation

Harvard Business Review

Collaborative innovation is a hot topic in the B2C space, where it overlaps with crowdsourcing, but we see B2B players taking an interest as well. Nonetheless, innovating with customers should work well in B2B, as it should give companies a deeper knowledge of their customers and promote a trusting relationship.

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