Terry Starbucker

DECEMBER 11, 2016

I recently chatted with Jamie Newman on his “Your Best Manager” podcast – in it, I talk about (among a few other things): My best mentor (and why). My biggest people management challenge. Why leaders should be more human. The 5 lessons everyone should know before they start leading. And my 3 favorite business books.

Mentor 176

Mentor Leadership Books Management 176

Terry Starbucker

SEPTEMBER 10, 2017

The manager slumps on his desk, frustrated and confused. In his mind, he has done everything right to manage his team to success. The manager, in working with his team, had answered four questions: “What?”, “When?“, “How?”, He monitored the resulting team activity and provided useful feedback. Look again at my example above.

Metrics 233

Metrics Simon Resistance Goal 233

Terry Starbucker

MARCH 27, 2014

There, at an annual budget meeting with the entire operations management group in attendance, an important decision was made. This sets up a wall between management and the rank-and-file that is very, very hard to knock down. Leading vs. Managing - This is the big one- the ultimate battle. . “Will you follow me??”

Leadership 419

Leadership Follow-up Long-term Bottom-up 419

Terry Starbucker

JULY 23, 2019

The region’s manager seemed to be on top of things, and was considered a “ good guy ” and “ personable ” by all who knew him. We replaced that manager, and sure enough, in a few months the problems were resolved. I was in the middle of going over a laundry list of problems with my boss that had been vexing me for weeks. No more smell.

CPA 237

CPA Leadership Training Process 237

Terry Starbucker

MAY 6, 2018

I’ve spent a long career seeing countless new supervisors struggling mightily with the idea of actually “managing” a staff – setting priorities, communicating the company vision, motivating, holding people accountable, and delivering the necessary coaching and corrections.

Team Building 175

Team Building Team Training Metrics 175

Terry Starbucker

JULY 16, 2017

I found an old company newsletter from my first management job in 1987. I pressed the managers to find more dollars, and the pushback was clear – there wasn’t much more they could do, so they stood firm. Back then, the lessons came fast and furiously, because our managers were right – we never hit those budget numbers.

Leadership 196

Leadership Budgeting Newsletter Bottom-up 196

Terry Starbucker

NOVEMBER 26, 2017

Choose them wisely, and keep them to a small and manageable number. 8) Peer mentoring should be encouraged – There’s nothing more rewarding than seeing long-time teammates take a new peer under their wing, or seeing team meetings that rarely need management intervention to inspire better performance. Here are my favorite metrics.

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Metrics How To Performance Review Document 250

Terry Starbucker

OCTOBER 12, 2014

It was July of 2010, and I was playing a round of golf with my core management team in Billings, Montana. The buyers had already signaled their intentions to change the management structure post-closing, which meant I would soon be out of a job, and the business equivalent of a lame duck until the deal was fully consummated in December.

Metrics 270

Metrics Reference Career Team 270

Terry Starbucker

MAY 19, 2013

Choose them wisely, and keep them to a small and manageable number. 8) Peer mentoring should be encouraged – There’s nothing more rewarding than seeing long-time teammates take a new peer under their wing, or seeing team meetings that rarely need management intervention to inspire better performance.

Metrics 404

Metrics Performance Review Document Mentor 404

Terry Starbucker

JANUARY 28, 2018

Leaders HAVE to stay out of the Comfortable Middle, and practice Full Spectrum Management, to have any real chance to reach for greatness. What do I mean by the “ Management Spectrum “? What do I mean by the “ Management Spectrum “? Which means a manager must have the ability to be both “ touchy feely ” and “ tough “.

Management 210

Management Long-term Learning-by-Doing Objective 210

Terry Starbucker

MAY 4, 2011

Back when I was struggling to find my ultimate path and purpose, I tried to read various books about management and leadership for inspiration, but nothing really stuck. Then one day, a day when I was really bored and disillusioned, I suddenly had an urge to look up a couple of words: Manage.

Leadership 292

Leadership Books Management Definition 292

Terry Starbucker

JUNE 29, 2014

The BIG blind spots in management thinking (and belief) around process and profit improvement. managers getting out of the office and into the field). Why companies pack “too much air” in their processes and practices. The unseen problem with pepperoni (you just have to listen…).

Benchmarking 248

Benchmarking McKinsey Brainstorming Open-book 248

Terry Starbucker

MARCH 23, 2014

For the past 4 years, Adam has been conducting interviews with chief executives for Corner Office , a great feature about leadership and management in The New York Times. Someone has done that for us – his name is Adam Bryant , and I was pleased to get a chance to chat with him about it on the latest More Human Podcast.

CEO 311

CEO Power Leadership Metrics 311

Terry Starbucker

APRIL 30, 2019

They found the top 10% in terms of their overall engagement & satisfaction, and drilled down into the management styles that produced them. They did a survey of nearly 161,000 employees working for 31,000 leaders, and asked them to rate their engagement, AND their leaders. Here were the results: 8.9%

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Sample Metrics Resistance Survey 317

Terry Starbucker

AUGUST 4, 2013

5) Transference (Share Responsibility) – The leader knows that to make a turn-around work, there must be a “transfer” of the new vision and culture to all the other leaders, managers and front-line supervisors.

Leadership 376

Leadership Morale Learning-by-Doing Operations 376

Terry Starbucker

JANUARY 13, 2013

We have cultivated a unique culture and management approach that we call the Hacker Way. At Facebook, allegiance to the hacker way permeates every aspect of the business, from product innovation to organizational structure to management and training. Pixels talk ,” says Joey Flynn, one of the designers of Timeline. “

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CEO Word of Mouth Marketing Leadership IPO 335

Terry Starbucker

OCTOBER 3, 2010

I’ve been in management roles since I was 25 and have learned a lot in that time–sometimes the hard way, sometimes from mentors, and often from observation and ideas from people like you. Terry Alicia October 8, 2010 at 8:51 am I’m with Julie – a manager needs a door. Your spot on. The last word.

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Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

JANUARY 9, 2011

I watched as the local technical operations manager presented the weekly operating statistics on the overhead projector. What I mean by that was that the discussion didn’t seem to be lead or directed by the manager – no, it was being driven by the team members themselves. It was quite a sight to behold. Indeed we did.

Team Building 248

Team Building Operations Team Commitment 248

Terry Starbucker

AUGUST 18, 2013

2) Emotional Honesty – Once we had forged a solid trust, I could have a temper tantrum at a private manager’s meeting, and let off some steam. It was so simple – just us, some lunch, and a famous geyser. But it was one of our best meetings ever. They could do the same.

Leadership 313

Leadership Metrics Examples Report 313

Terry Starbucker

MARCH 5, 2019

They also deal with information that can “flow” in the wrong direction – that is, they have managers that openly express negative or detrimental words to the people they lead. This pressure can generate much “overheated” energy, and get to the boiling point of anger.

Mentor 407

Mentor Learning-by-Doing Energy Information 407

Terry Starbucker

JULY 6, 2014

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. The dashboard would report these metrics by state management area (there were 3), and by the local management area (22).

Metrics 214

Metrics Leadership Operations Report 214

Terry Starbucker

FEBRUARY 3, 2013

This “fish out of water” helped build the company I managed into one that was later sold for a very healthy profit. And so as I’ve made management hires over the past 5 years, I too have done my utmost to use the same intuition my first boss did with me over 20 years ago.

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Leadership Education Company Article 315

Terry Starbucker

JUNE 2, 2013

” - Jim Swanson, from Swanson’s Unwritten Rules of Management. For more interesting reading about this, and to see all of Jim Swanson’s Unwritten Rules of Management, check out this great article from USA Today ). “A person who is nice to you but rude to the waiter, or to others, is not a nice person.

Leadership 319

Leadership Retail Learning-by-Doing Quality 319

Terry Starbucker

JUNE 30, 2013

The high level manager in my firm who actually was the “lead” on the engagement had also been pre-occupied by a more important (and bigger) client, and didn’t show up until it was time to deliver the financial statements. . It was from the high level manager on the Rodeo job. “Hey, can you stop by and see me?”

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Power CPA Career Mentor 321

Terry Starbucker

MARCH 11, 2018

But I can most assuredly tell you it takes something well beyond “by the book” management. Tap into your teammates’ sense of purpose – the basic human need to be a part of something bigger than themselves. These are all wonderful things for a great leader to do. It takes more human leadership.

Human Needs 203

Human Needs Career Environment Leadership 203

Terry Starbucker

MARCH 23, 2011

I previously was an Audit Manager for Ernst & Whinney and hadn’t managed more than 5 people at a time. There are five of them: Practice Full Spectrum Management. I had just moved from San Antonio to Los Angeles for this “ once in a lifetime &# opportunity to be the head operations person for a cable TV company.

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Download Education Learning-by-Doing Operations 256

Terry Starbucker

SEPTEMBER 1, 2013

1 – Effectively managing a “to do” list is one of those skills that reveals much more than you would think. Having a positive attitude. Working well with your team. Putting the team’s best interest ahead of your own. Putting the team’s best interest ahead of your own.

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Quality Career Books Review 316

Terry Starbucker

MAY 31, 2018

9) 10 Critical Leadership Battles (And How You Can Win Them All) – This was based on my very first leadership presentation I made to a group of managers. We must win all of these battles, because as I wrote about it in this post, “It boils down to this – do you want to manage, or do you want to LEAD”?

Leadership 208

Leadership Self-aware Bottom-up Resistance 208

Terry Starbucker

JULY 20, 2014

The money management genius of your grandmother. Why the “Profit First” formula works with the entrepreneur’s natural behavior. How Parkinson’s Law works against business owners. The eye-opening Instant Analysis that can transform your business. How setting profit targets is critical to success.

Engineering 266

Engineering GAAP Succession Analysis 266

Terry Starbucker

JANUARY 6, 2013

A boss manages to an end, while the leader serves for a purpose. A boss gets lost in process, while the leader gets absorbed in performance. A boss is a disabler, while the leader is an enabler. A boss criticizes, while the leader coaches. A boss demotivates with impassiveness, while a leader inspires with caring & empathy.

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Stress Environment Report Course 420

Terry Starbucker

MARCH 27, 2011

About 6 years ago I was approached by one of my field managers about a new “callback&# program he wanted to launch in one of our cable television service areas. He wanted to have “a real person&# call a customer within 7 days of a new service installation, and have a conversation about that installation.

Benchmarking 283

Benchmarking Survey Power Media 283

Terry Starbucker

FEBRUARY 21, 2016

On top of that, your managers and supervisors will see what you’re doing and follow along, creating a ripple effect that extends all the way to your customer-facing staff, and then, to the customers themselves. People know that good work will be recognized and rewarded. Looking for an example of how well (or not) that this works?

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Collins Long-term Retail Commitment 150

Terry Starbucker

SEPTEMBER 11, 2016

Leaders must: Practice “Full Spectrum” management , where high performers get the recognition they deserve, AND underperformers either get coached or let go. Trust the facts, for if you can’t measure it, you can’t manage it. They’re just part of me. And soon, perhaps part of you too.

Leadership 150

Leadership Entrepreneur Consultative Cost 150

Terry Starbucker

AUGUST 28, 2016

And it’s something that can be destructive and damaging to our performance as a leader, and to our overall health and well-being, unless it is managed and controlled. That “something” is stress and anxiety. When the buck stops with you, you enter a new world, where actions have grander consequences.

Stress 150

Stress Pharmaceuticals Advice Career 150

Terry Starbucker

NOVEMBER 1, 2015

Trust without micro-managing, and let them fail without creating a poisoned atmosphere of fear? Be a teacher as well as a manager? Be transparent & honest, and keep promises? Have empathy & compassion, showing respect and appreciation for the people you are leading, AND the jobs that they do?

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Letter Metrics Tactics Construction 150

Terry Starbucker

AUGUST 31, 2011

I was an Audit Manager at a public accounting firm. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience. I was 27 when I got a call from an executive search company about a job in Los Angeles. I thought it was a joke at first, so I “played along&#.

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Hotels Planning Execution Operations 304

Terry Starbucker

JANUARY 1, 2017

It also needs to be counterbalanced by effectively dealing with those who are under-performing against those same norms – the other side of what I call the management spectrum. But it certainly shouldn’t be thrown around like candy either.

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Letter Leadership Human Needs Advice 276