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Six social-media skills every leader needs

First Friday Book Synopsis

Here is a brief excerpt from an article co-authored by Roland Deiser and Sylvain Newton for The McKinsey Quarterly, published by McKinsey & Company, in which they explain how and why organizational social-media literacy is fast becoming a source of competitive advantage.

Media 117
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From Clashes to Collaboration – 7 Steps to a Thriving Team Culture After a Corporate Merger

Great Results Team Building

Utilize management interviews, employee surveys, and even customer feedback , but don’t stop there. Utilize town halls, email newsletters, and internal social media platforms to keep everyone informed and engaged with STORIES of values in action that inspire and inform. Don’t wait for the tremors to erupt.

Team 162
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‘Good’ Is Not Enough

Lead Change Blog

Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Here is the bizarre thing – most companies already intuitively know this!

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Eric Jacobson - Untitled Article

Eric Jacobson

All four authors are partners or senior partners at McKinsey & Company. Dahlstrom , based in London, is the global leader for McKinsey Digital’s B2C team. Hjartar is global leader of McKinsey Digital in the telecommunications, media and technology sectors and in Western Europe. He is based in Paris.

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'Good' Is Not Enough

Lead Change Blog

Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Here is the bizarre thing – most companies already intuitively know this!

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Why Should Companies Hire New Graduates?

ExactHire - Leadership

According to McKinsey , companies succeeding at diversity are 35 percent more likely to enjoy profit margins above the median for their industry. Most hiring managers would agree a currently employed candidate is more appealing than a jobless candidate. Quality of Direct Manager. A diverse workforce is good for your business.

Company 98
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Six Mindsets That Distinguish The Best Leaders

Eric Jacobson

The pressures and paradoxes involved in orienting oneself and one’s company towards environmental, social, and political issues are ever heightened by the increased transparency, speed of transmission, and accountability that social media enables. and “How do I ensure we’re prepared for an inevitable crisis?”

CEO 104