The Practical Leader

JULY 18, 2011

If you took that discussion to your management team, a conflicting array of opinions would further confuse things. Their opinions and weighting of customer expectations have constantly been shown to be more valid than those of management. And there’s the power and simplicity of The Three Rings model.

Quality 49

Quality Telecommunications Definition Blog 49

Harvard Business Review

SEPTEMBER 20, 2018

If someone you manage is complaining to you about the amount of grunt work they have, you need to figure out a way to help them get over their frustration and see that everyone on the team has grunt work they have to do, and also learn to manage their time so that they don’t short-change higher-value activities.

Team 12

Team Management Constraint How To 12

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. He wasnt a process manager.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

MAY 8, 2012

Admittedly, continuous improvement once powered Japan's economy. Starting in the 1970s, the country's ability to create low-cost, quality products helped them dominate key industries, such as automobiles, telecommunications, and consumer electronics. Question whether processes should be improved, eliminated, or disrupted.

Six Sigma 18

Six Sigma Kaizen Govindarajan Telecommunications 18

Harvard Business Review

JANUARY 25, 2012

Data-driven managers, departments, and organizations have always enjoyed distinct advantages. Important as the technology and expertise may be, we find that most companies should focus first on high-quality data, process, people, and culture. Build "data to discovery to dollars" processes. So where to begin? Invest in people.

Organization 15

Organization Telecommunications McKinsey Price 15

Harvard Business Review

JANUARY 3, 2017

Financial asset managers have been out-price-cutting one another in exchange-traded funds in a bid to gain market share. telecommunications carriers now compete fiercely on price as they try to win new customers. The experience of a European discount apparel retailer illustrates the power of a disciplined price-perception program.

Price 14

Price Retail Discount Tactics 14

Harvard Business Review

MARCH 2, 2018

We found these effects happened through two distinct psychological processes. Empowered employees are more likely to be powerful, confident individuals, who are committed to meaningful goals and demonstrate initiative and creativity to achieve them. In other words, empowering leadership behaviors (e.g.,

Delegation 13

Delegation Analysis Creativity Uncertainty 13

Harvard Business Review

JUNE 22, 2017

There has been even more stability in analytical leadership, change management, and culture, and in many cases those remain the toughest problems to address. Cloud-based analytics made it possible for organizations to acquire massive amounts of computing power for short periods at low cost. Of course, not everything is different.

Open-book 8

Open-book Software Supply Chain Technology 8

Harvard Business Review

JUNE 13, 2017

Take Susan, the CEO of a small telecommunications firm. How to Evaluate, Manage, and Strengthen Your Resilience. Failure is sometimes lauded as a key to successful innovation, but it takes a psychic toll on the manager. Here is a three-step process to help you cultivate this new mode of thinking. David Kopans.

Telecommunications 8

Telecommunications Hedge Video Stress 8

Harvard Business Review

APRIL 12, 2013

There''s a question all top managers should ask: How can I make my sales force, which is one of the biggest and most important investments my company makes, perform more effectively?". Managing a sales force requires many difficult decisions. Improving sales force management is a huge opportunity. Sales forces are expensive.

Short-term 8

Short-term Telecommunications Advertising Long-term 8

Harvard Business Review

APRIL 6, 2016

This is the virtual network operator (VNO) model used by the telecommunications sector. Two companies transfer selected similar assets into a joint venture in order to support the orderly management of capacity in their industry and reduce the risk of prices spiraling downward. Distributed power generation is a well-known example.

Co-Opetition 8

Co-Opetition Operations Cost Technology 8

Harvard Business Review

MARCH 6, 2018

Across African markets, information and communication technology (ICT) is facilitating the process of socioeconomic developments. That is the paralysis we are seeing in telecommunications, in e-commerce, and across the broad ICT sector. ICT has offered new ways of exchanging information and transacting business efficiently and cheaply.

Globalization 8

Globalization Banking Entrepreneur Technology 8

Marshall Goldsmith

OCTOBER 14, 2013

Likewise, leading telecommunications and other equipment providers now have to compete by offering “network solutions” involving many products formerly sold separately. Integrating processes from autonomous units (or even separate companies) poses political and organizational challenges often greater than the technical challenges.

Telecommunications 111

Telecommunications Franchising Consultative Diversity 111

Harvard Business Review

JANUARY 7, 2013

We even hear it from our clients in the international market, such as regional telecommunications companies, who see a "unified user experience strategy" like Apple's as a sign of status. Today, it is not uncommon to hear an executive talk about managing a $30 billion brand. So what is management to do?

Strategy 10

Strategy Six Sigma Engineering Bottom-up 10

Harvard Business Review

JULY 22, 2015

Skill development is clearly a major priority for companies and managers these days. That is why live business projects can be powerful vehicles for learning, especially when they aim for dramatic outcomes on a tight timeframe. Consider, for instance, the talent development program at Ascom, a global telecommunications company.

Project 8

Project Parcell How To Short-term 8

Harvard Business Review

APRIL 26, 2013

I have repeatedly stated that the next wave of innovation will come from companies that harness the transformational power that too often lies latent inside their organizations. Telecommunications companies can create a small secondary network where they can test ideas without running the risk of interrupting service to millions of customers.

Ries 8

Ries Telecommunications Business Model Competitive Advantage 8

Harvard Business Review

DECEMBER 31, 2015

The CEO sitting across from me is explaining how he and the other executives of a telecommunications firm were caught off guard by a new technology that disrupted the firm’s business. Two senior management professors I’ve encountered at academic conferences over the years exemplify opposite ends of the spectrum.

Agility 8

Agility Learning-by-Doing Executive Coaching Telecommunications 8

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. One important way to focus the effort is by managing the sales pipeline together. “It Build a joint local strategy.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

MAY 16, 2011

But most true collaborations cannot be controlled with fixed terms that are defined in advance — they must be managed through relational contracts that allow you to respond flexibly to new information. They tend to play vendors off against each other and shy away from partnerships that require some sharing of power.

Software 16

Software Licensing Long-term Telecommunications 16

Harvard Business Review

JULY 12, 2013

In 1973, Peter Drucker stated in his book Management: Tasks, Responsibilities, Practices, "Management is not culture-free, that is, part of the world of nature. What if our approach to leadership was to evolve into Drucker''s vision of "socially accountable and culturally embedded" management? It is a social function.

CIO 9

CIO Leadership Drucker Telecommunications 9

Harvard Business Review

MARCH 12, 2012

Poor countries will become R&D labs for breakthrough innovations in such diverse fields as housing, transportation, energy, health care, entertainment, telecommunications, financial services, clean water, and many others. I believe it will power the future — not just in poor countries, but everywhere. Phase 4: Reverse Innovation.

Glocalization 12

Glocalization Mass Marketing P&L Globalization 12

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. 3) What processes in an organization affect culture? It takes a careful mix of mission, management, and culture. We saw this play out in retail, banking, telecommunications, and the fast food industry as well. What processes in an organization affect culture?

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

MARCH 16, 2015

Talent Management. ” Other talent management concerns that were mentioned once include: motivating people through hard times, retention and development, and managing diversity and cultural differences. Talent-related issues were the top concern, mentioned by 16 of the CEOs. Operating in a Global Marketplace.

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

APRIL 7, 2015

Management has its finger on the pulse of the company, aware of every crisis-induced quickening. And throughout the organization there is a deep sense of connection to the purpose and mission of the organization, and to each other, breaking down hierarchies in the process. Insight Center. The Future of Collaboration.

Technology 8

Technology Tools Telecommunications CIO 8

Harvard Business Review

DECEMBER 16, 2010

These six ideas emerged in 2010 as powerful "innovation invitations" and seem sure to intensify in power and influence. Indeed, Facebook's role as a third-party innovation platform is still a work in process. That's right. Contestification. It's easy to marry a WWWabsite with a contest, for example.

Innovation 16

Innovation Supply Chain Business Simulation Advertising 16

Harvard Business Review

AUGUST 1, 2013

This infrastructure sits on top of a publicly available substructure of assets and resources — telecommunications and the Internet, for example. Infrastructure and substructure support the information, processes, applications, rules, and channels that are the face of corporate IT. Reinventing Corporate IT An HBR Insight Center.

CIO 9

CIO Technology Telecommunications Information Technology 9

The Horizons Tracker

SEPTEMBER 22, 2022

“Once they are formed they persist, possibly for centuries, and since different structures and types display different degrees of this ability to survive, we almost always find that actual group and national behavior more or less departs from what we should expect it to be if we tried to infer it from the dominant forms of the productive process.”.

Succession 82

Succession Entrepreneur Globalization Innovation 82

Harvard Business Review

DECEMBER 28, 2015

I have often been struck by the way companies operating in industries as diverse as telecommunications and transport manage to collaborate in a competitive environment, yet health organizations find collaboration difficult even when they are not competing. Its structures and processes have been reengineered to maximize value.

Health Care 8

Health Care System Telecommunications Quality 8

Harvard Business Review

JUNE 11, 2015

In 2012, Huawei surpassed Ericsson – at that time the world leader in telecommunications and networks – in terms of sales revenue and net profit, and this trend continued in the fiscal year of 2014 when Huawei reached an all-time high sales revenue of $46.5 Huawei also emphasizes what they call “the power of thinking.”

Succession 8

Succession Golden Handcuff IPO Long-term 8