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Are Customers Or Employees More Important?

The Horizons Tracker

In 2005, Vineet Nayar made waves when he announced that the Indian IT company HCL would put employees first. This focus on customers continued when the researchers analyzed a wider range of corporate literature, including strategy textbooks, articles in the Harvard Business Review , and academic journal articles.

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Servant Leaders Outperform Because They Connect

Michael Lee Stallard

Navy from 2000 until 2005. Although I don’t have space in this article to tell you all of what Admiral Clark did, his actions can be summarized in three words: Vision , Value and Voice. As the Navy improved sailor retention and developed greater alignment with Admiral Clark’s vision, it became faster and more responsive.

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What U2 and the US Navy Have in Common: Connecting with Core Employees

Michael Lee Stallard

In addition to the negative impact on decision-making, diminished communications from the lack of connection reduces the marketplace of ideas inside the organization, which in turn reduces innovation. Leaders build the Vision bridge by developing and communicating a mission, set of values, and reputation that connect with employees.

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Doing Good Via Spam Protection: The Art of Leverage | Rajesh Setty

Rajesh Setty

Here you’ll find more than 1500 articles and mini-sagas on entrepreneurship, leadership, creativity and simply how to distinguish yourself. What IF you realized that you are a spammer… The competition dilemma Prices are always relative… Posted in the Business Models , Innovation category. HELLO THERE AND WELCOME.

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2008 Quought for the Day #14 – Steve Shapiro | Rajesh Setty

Rajesh Setty

Here you’ll find more than 1500 articles and mini-sagas on entrepreneurship, leadership, creativity and simply how to distinguish yourself. In 2001 he left the management consulting world to write his first book, “24/7 Innovation: A Blueprint for Surviving and Thriving in an Age of Change” (McGraw-Hill). HELLO THERE AND WELCOME.

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The Transformational Leader: Compass to a New World, part 2

Strategy Driven

Innovate and build products and services customers love to use. If you want your company’s leadership and employees to be forward looking, imaginative, and open to innovation, you need to pursue innovative approaches yourself – to the business as a whole, to the processes involved, and to the products or services you produce.

Energy 66
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The power is in the interpretation | Rajesh Setty

Rajesh Setty

Here you’ll find more than 1500 articles and mini-sagas on entrepreneurship, leadership, creativity and simply how to distinguish yourself. Michelle Awuku, founder and leadership development coach at My Factor Coaching and Consulting posted on her blog about the lessons learned from the mini sagas. HELLO THERE AND WELCOME.

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