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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

Here, we look at the facts and explain why it is imperative that skills and performance are reviewed regularly. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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Negative Online Reviews

Coaching Tip

As any business owner knows, negative online reviews can have a huge impact on future business. But what should you do when you get the inevitable less-than-positive review? MISTAKE 3: BEING TOO PASSIVE Ask your loyal followers to review you online. The Best Kind of Performance Review. It''s not worth it.

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Twitter Weekly Highlights for 2011-03-18

Tanveer Naseer

Here’s a compliation of some of the articles/tweets I shared on Twitter this week: Leaders, Are You Developing Your Employee’s Super Powers? RT @ patriciamknight : RT @ TanveerNaseer Coffee House Book Review – “Wikibrands” by Sean Moffitt & Mike Dover bit.ly/dQQ2hS dQQ2hS Great review! #. link] # leadership #.

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The 10 Elements of Positive Performance Management

Great Leadership By Dan

Guest post from John Mattone: The fundamental belief underlying Positive Performance Management (PPM) is this: Leaders and their employees must strive to make performance reviews complete, honest, and timely. There are ten key elements of Positive Performance Management. teammates, coworkers, subordinates, etc.)

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4 New Year’s Resolutions To Help Your Organization Succeed This Year

Tanveer Naseer

The buoyant positivity around this time of the year can certainly be quite beneficial as it encourages us to take time for some personal self-reflection, pushing us to define goals of what we’d like to change in ourselves, and what areas of knowledge and understanding we’d like to develop a greater awareness of.

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Brand New Resources for New and Longtime Leaders

Kevin Eikenberry

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Brand New Resources for New and Longtime Leaders by Kevin Eikenberry on October 18, 2010 in Leadership , Learning In early 2011 my next book, co-authored with Guy Harris, will be published. Register now!

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Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Developing a Leadership Training Program for High Potentials: A Case Study. An assessment should be done of the high potential employees to determine their current strengths and development needs. We’ll look at how they determined what competencies were needed for future leaders and what comprised the program that was developed.