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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. The following is a guest piece by EMEA Marketing Director Monika Götzmann.

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Twitter Weekly Highlights for 2011-05-27

Tanveer Naseer

Don’t Change a Thing [link] # leadership #communication # The key to success is focusing less on what others aren’t doing & more on what’s within our abilities to improve. RT @ learning_ceo : RT @ smaxbrown : Taking Another Look at Leadership & Change [link] # leadership I RT @ tanveernaseer # Leading Across Borders?

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Twitter Weekly Highlights for 2011-03-18

Tanveer Naseer

Brand # marketing in social media – Coffee House # Book Review: “Wikibrands&# [link] #. Six Steps To Coping With A Tough Employee Performance Review by @ MeghanMBiro [link] # HR #leadership #. Sudden Teamwork: The Voices of Success by @ KateNasser [link] # communication #leadership #.

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Complimentary Resource – Take the Small Business Performance Review Process from Painful to Productive

Strategy Driven

Take the Small Business Performance Review Process from Painful to Productive by SuccessFactors Learn the “insider’s secret” of automating goal-setting and performance reviews to drive and sustain productivity and engagement. Publications are entirely FREE to those who qualify. Consider leaving a comment!

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Brand New Resources for New and Longtime Leaders

Kevin Eikenberry

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Brand New Resources for New and Longtime Leaders by Kevin Eikenberry on October 18, 2010 in Leadership , Learning In early 2011 my next book, co-authored with Guy Harris, will be published. Register now!

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4 New Year’s Resolutions To Help Your Organization Succeed This Year

Tanveer Naseer

With this in mind, here are four new year’s resolutions leaders can and should make to ensure this year is a successful one for their team and organization. Remember, the key to being a successful leader is not simply what you were able to accomplish in the past. What Has 2011 Taught You About Business and Leadership?

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The 10 Elements of Positive Performance Management

Great Leadership By Dan

Guest post from John Mattone: The fundamental belief underlying Positive Performance Management (PPM) is this: Leaders and their employees must strive to make performance reviews complete, honest, and timely. Valid performance criteria: Employees should only be rated on the criteria/factors that determine success in their job.

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