Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology.

Airlines 8

Airlines Review Engineering Career 8

Strategy Driven

OCTOBER 29, 2012

What are you doing to innovate it? They don’t have to talk about their competition – Apple is the innovator. Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. Create internal excitement about innovation and new ideas. And they do it at their price. What’s up in your world?

Brand 50

Brand Reputation Customer Loyalty Industry 50

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Deming Institute

JANUARY 19, 2017

This article, by the authors of the book, provides a good introduction to the topic: Know Your Customers’ “Jobs to Be Done”. Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school).

Deming 28

Deming Christensen System Innovation 28

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day. Business Improv ! Consider leaving a comment!

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

JANUARY 13, 2014

The article castigated companies for losing sight of the essence of their business, setting themselves up for challenges from competitors and, ultimately, for obsolescence. As Clayton Christensen likes to note , the primary job of leadership today is to “source, assemble, and ship numbers.” Innovation Leadership Strategy'

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

First Friday Book Synopsis

AUGUST 21, 2011

Here is an excerpt from an article co-authored by Jon Katzenbach, Laird Post, Jonathan Gruber, and Aurelie Viriot, featured by The Katzenbach Center at Booz & Company.

Motivation 70

Motivation Article Company Goal 70

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

AUGUST 21, 2013

"Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Rajesh Setty

AUGUST 10, 2008

Here you’ll find more than 1500 articles and mini-sagas on entrepreneurship, leadership, creativity and simply how to distinguish yourself. The points are redeemable for Visa gift cards It’s like earning credit card or airline points just for searching. HELLO THERE AND WELCOME. You are a new visitor to this blog.

Engineering 28

Engineering Licensing Newsletter Blog 28

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

OCTOBER 13, 2016

One business buzzword we hear almost everyday is “culture,” as in, our organization has a “strong” or “innovative” or even a “toxic” culture. For example, I sit on the board of United Airlines. Well, it’s not as simple as telling everyone to “go out there and innovate!”

Company 8

Company Innovation Airlines Learning-by-Doing 8

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers' CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

JANUARY 28, 2016

Innovation vs. Regulation. Many organizations, particularly in the aftermath of the global financial crisis, are saddled with trying to do business, let along innovate, under increasingly crushing regulatory environments. Optimization vs. Rationalization. Hold everyone accountable. It has to be an all-hands-on-deck engagement.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

NOVEMBER 3, 2015

While it may still be true that most of those cushy business class seats are occupied by business travelers, it is also true that most business travelers only see those seats when they board or get off the plane, as many airlines make economy passengers do the “walk of shame” through business class. But support at home is key.

Travel 8

Travel Class Airlines Bond 8

Harvard Business Review

NOVEMBER 26, 2015

But this approach doesn’t produce the most productive, innovative work environment. buying an airline ticket or configuring a printer). And when employees feel they can bring both their heads and their hearts to work, innovation and creativity thrive, and customers notice that employees authentically care about them.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. As Immelt has noted, GE’s transformation required having new talent throughout GE, not just in IT, plus new leadership styles and a new culture. Building in-house is not for the faint of heart.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

FEBRUARY 27, 2017

Meanwhile, business was free to focus on generating growth, productivity, innovation, and, ultimately, societal wealth. Toward a New Leadership Agenda. Such ecosystems even the playing field for individuals and small firms to participate in technological progress, catalyzing both employment and innovation.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

MAY 19, 2015

Innovation, customer delight, and profits would all follow from it. There is a video of Stayer charming a roomful of skeptical MBA students, and an article about his trajectory as a leader that he wrote for this magazine in 1990. They wanted to hear about Semco, Southwest Airlines, Gore Tex, HCL.

Management 8

Management Long-term System Delegation 8

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. People are envious of the power, status and wealth of company heads.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. “They want to see their product commercialized.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

APRIL 20, 2016

Software doesn’t simply make existing products smarter or existing processes more efficient; it enables new models of delivery, engagement, and innovation that are far more productive and informative than the old. Build an adaptive organization with the right leadership structure. Consider GE.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

NOVEMBER 12, 2015

Does your workplace reflect a relative balance of males and females in leadership positions? The next morning they are due to fly home, but discover their budget airline insists that passengers print their boarding passes in advance or face an exorbitant fee at the airport. Leadership & Managing People Book. What do you see?

Leadership Pipeline 8

Leadership Pipeline Diversity Creativity Airlines 8

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

OCTOBER 2, 2015

Less than one in 10 firms said they “innovate in an agile way.” Create a leadership circle, a group of senior leaders working outside a hierarchical reporting framework brought together by a specific set of business challenges that transcend any one person’s (or group’s) scope of responsibility. How to start?

Management 8

Management Drucker Survey Globalization 8

HR Digest

JULY 16, 2020

Major retail outlets believed saleswomen who wore glasses gave a “cold impression”; domestic airlines claimed safety concerns for forbidding glasses, restaurateurs said that glasses clashed with traditional outfits, like kimonos, that employees are required to wear on the job. Have you ever been told what to wear and what not to wear at work?

Ishikawa 98

Ishikawa Airlines Policies Retail 98

HR Digest

JULY 16, 2020

Major retail outlets believed saleswomen who wore glasses gave a “cold impression”; domestic airlines claimed safety concerns for forbidding glasses, restaurateurs said that glasses clashed with traditional outfits, like kimonos, that employees are required to wear on the job. Have you ever been told what to wear and what not to wear at work?

Ishikawa 52

Ishikawa Airlines Policies Retail 52

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. How you operate on the inside should be inextricably linked with how you want to be perceived on the outside.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

MAY 30, 2012

I fear that very dynamic is unfolding today with respect to a piece of language and a leadership aspiration that has become the Holy Grail for business thinkers like me. That piece of language, that aspiration, is innovation. But that doesn't mean the companies are actually doing any innovating. Ouch, that's gonna leave a mark!

Innovation 17

Innovation Airlines Six Sigma Lean Production 17

Harvard Business Review

JUNE 7, 2016

One of the great innovations in business, which has held sway since 1976, is the idea that professional managers should have an owner’s mindset—that is, they should treat their company’s money as if it were their own.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

JULY 28, 2014

.” Gartner finds that, today, 83% of enterprise marketing organizations have an innovation budget that reflects, on average, 9.4% These CMOs seek to create pipelines of innovations that they test and validate in rapid succession. These CMOs seek to create pipelines of innovations that they test and validate in rapid succession.

Storytelling 11

Storytelling Brand Audience Marketing 11

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. Then China’s President Xi said he’ll be attending the annual bigwig gathering in Davos for the first time, with reports of China’s interest in filling trade gaps left by Brexit and possible leadership gaps on climate left by Trump. days of innovation).

Energy 8

Energy Banking Chemicals Globalization 8