HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Leading Blog

JANUARY 16, 2023

C HALLENGER BRANDS know what it means to fight their way to success. Challenger brands can’t spend their way to success with big ad campaigns like the category leaders. As nice as it would be, challenger brand success doesn’t come with the flip of a switch. As true underdogs, it’s the only option they have.

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Brand Advertising Marketing Strategy Competitive Advantage 287

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Advertising 272

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Connect with Lance on LinkedIn and his website. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *. Forecasting is a shorter-term tool that provides certainty based on known variables in the system (e.g.,

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Scenario Planning Planning Uncertainty Airlines 285

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leadership Education Short-term Competitive Advantage 227

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Power 170

The Practical Leader

JUNE 23, 2021

He shows that the most successful organizations create fanatical loyalty that goes way beyond reason to highly charged emotional connections. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. Leadership is centered on emotions. They were named the #1 U.S.

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Airlines Fixed Costs Collins Video 64

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

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Energy Crisis Absenteeism Leadership 52

Great Leadership By Dan

JUNE 16, 2012

This new understanding of the brain as a complex, interconnected network where information is constantly created, communicated and reinvented provides an accurate model of the inner workings of many successful matrix corporations. The bad news is that the competencies that leaders need to be successful in the matrix are still in short supply.

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Environment Self-aware Leadership Emotional Intelligence 250

Lead from Within

APRIL 14, 2020

At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. The Leadership Gap. A Leadership Manifesto: A Guide To Greatness.

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How To Airlines Uncertainty Creativity 218

Women on Business

JANUARY 11, 2011

Related posts: Mentorship and success go hand in hand “A mentor is someone who allows you to see the. Success is a Choice We can achieve what we can conceive and believe. ~. Success Factors Essential to the Advancement of Women in Business It is amazing! Do You Have Success Amnesia? It is amazing, after all the has.

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Press Release Succession Discount PR 160

HR Digest

MAY 3, 2019

It’s no coincidence that CEOs know they depend on their company’s human resources to achieve success. Their success is the result of an unwavering leadership acumen in the face of a hyper-competitive market. Nevertheless, their companies have shown remarkable success as they consistently deliver results. Patricia L.

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Power Ries Human Resources Airlines 75

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Such resiliency is a success marker.

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Aaker Bond Goleman Emotional Intelligence 251

Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. You will serve others best by helping them to grow and develop. Talk to them now.

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Servant Leader Greenleaf Leadership Airlines 250

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m On the other hand, adapting is essential to long-term success. I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity.

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Airlines Long-term How To Resistance 196

Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business. Learn more about the “Connection Cultures&# that great leaders create by reading Fired Up or Burned Out.

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Airlines Video CEO Innovation 252

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Lead Change Blog

SEPTEMBER 12, 2017

When we believe in what we are doing as a company, the team comes together and achieves significance, not just success. Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A.

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Blanchard Airlines Survey Company 238

Michael Lee Stallard

DECEMBER 23, 2011

This became a step on Gawande’s checklist he and his team developed for the World Health Organization. In Malcolm Gladwell’s most recent book, Outliers: The Story of Success , connection is a theme throughout. Finally, we learn from Gladwell about the success of the KIPP charter schools in low income urban neighborhoods.

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Airlines Learning-by-Doing Books Team 281

Leading Blog

JANUARY 14, 2019

He believes that we are getting in our own way by the way we think, decide, and act with regard to the development of original ideas. We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas.

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Creativity Benchmarking Learning-by-Doing Construction 267

Leading Blog

JULY 25, 2019

Established organizations of a certain size and age, sometimes called “legacy organizations,” are stressed by the entrepreneurial successes. They have money, customers, data, employees, suppliers, partners, and infrastructure -- which put them in a perfect position to transform new ideas into concrete, value-creating, successful offerings.

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Innovation Organization Bottom-up Airlines 221

You're Not the Boss of Me

OCTOBER 5, 2014

Perhaps it is that many of us, when we think of the term Servant Leadership, take this subservient perspective (a.k.a. So, if you have been leaning in that direction when you think about the notion of Servant Leadership, I have some good news for you. Encourage and develop an environment where people serve each other.

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Environment Servant Leader Leadership Airlines 66

HR Digest

DECEMBER 26, 2019

He believes that connecting with people who work with you is the crux of leadership. Mastercard believes in developing both current and future skills. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

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Mayo Human Resources Airlines Agility 98

Tanveer Naseer

SEPTEMBER 29, 2015

As a basketball coach, I learned that teams must share a destination – they need to agree on a compelling common goal – but teams need to share more than that to complete the recipe for success. ” Southwest Airlines’ sought to “Become THE low-fare airline” in the nineties.

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Team Teamwork Airlines Goal 100

Lead Change Blog

FEBRUARY 17, 2016

But we have also reached the outer edges of success through incremental improvements in quality. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released.

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Six Sigma TQM Airlines Wilde 150

The Practical Leader

FEBRUARY 13, 2012

They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. He shows that the most successful organizations create fanatical loyalty that goes way beyond reason to highly charged emotional connections.

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Airlines P&L Collins Leadership 53

Leading Blog

OCTOBER 24, 2011

We cannot control much of what happens around us, but the choices we make, as Jim Collins and Morten Hansen’s research confirms, determine our success. 10X Leadership Behaviors. Luck, both good and bad happen to us all. They call these companies "10Xers" for providing shareholder returns at least 10 times greater than their industry.

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Contingency Plans Collins Creativity Airlines 278

Sales Wolf Blog

NOVEMBER 1, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

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Blog Middle Management Talent Management Human Resources 157

Next Level Blog

JULY 14, 2010

In the interest of developing a comprehensive resource, feel free to add your own in the Comments. Doing so abdicates all control of the trip to the airlines. Immediately find the first Departures board, scan the list of cities for our destination, confirm the flight number and develop your plan for getting to the gate.

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Travel Blog Executive Coaching Learning-by-Doing 227

Kevin Eikenberry

JANUARY 22, 2011

Solving our business problems, making leaps in productivity, Customer Service, product development (or anything else), requires the same shift. Meeting the criteria laid out by NASA would require thinking quite different from the thinking that leads to the planes of today. Do You Really Need a Meeting to Make a Decision?

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Creativity Workshop Blog Video 183

Surviving Leadership

JUNE 29, 2017

Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace. It DOES impact the way people work, their ability to be successful, and how your customers view you. REALITY: Hiring’s not your problem: Culture consists of EVERYTHING within your workplace, not just the people.

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Human Resources Diversity Airlines Learning-by-Doing 70

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). As social media helps shift power to individual citizens and employees, leadership itself must shift with it. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

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How To Airlines Media Innovation 110

Lead Change Blog

DECEMBER 17, 2015

On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. Honesty is the cornerstone of all success, without which confidence and ability to perform shall cease to exist,” wrote Mary Kay founder and CEO Mary Kay Ash.

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Brand Airlines Wilde Tools 150

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

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Environment Servant Leader Leadership Airlines 42

Tanveer Naseer

AUGUST 23, 2011

As such, the absence of team members during the summer time can actually provide leaders with a welcome break to do a more in-depth review of where they are in reaching their shared goals and consequently, developing a better understanding of where to focus their team’s efforts when they return to full force at the end of summer.

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Review Goal Course Learning-by-Doing 191

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures.

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Heskett Kotter Books Review 49