Leading Blog

SEPTEMBER 12, 2012

Strategy involves completion of goals, and the risk is the difference between those goals and the ability of the organization to achieve them.” Second, there are some of the most influential tools from the field of strategy and management. In a sense, strategy creates risk.

Strategy 280

Strategy Books Balanced Scorecard Mauborgne 280

Six Disciplines

AUGUST 1, 2011

Dr David P Norton, (co-inventor of the Balanced Scorecard) explains in OutlookBusiness magazine (India) how companies can grow successfully by adopting effective strategy planning and execution. Subsequently, Dr Kaplan and I wrote our second book, The Strategy Focused Organization, which describes these principles.

Balanced Scorecard 98

Balanced Scorecard Kaplan Strategy Norton 98

Change Starts Here

OCTOBER 1, 2015

Earlier this week, James Lawther shared his story of researching change management models in order to expand his toolkit beyond the initial training he had received. Before starting Enclaria, I managed an “executive working group” program for Balanced Scorecard Collaborative.

Balanced Scorecard 60

Balanced Scorecard Management Influence Objective 60

Six Disciplines

AUGUST 1, 2011

Dr David P Norton, (co-inventor of the Balanced Scorecard) explains in OutlookBusiness magazine (India) how companies can grow successfully by adopting effective strategy planning and execution. Subsequently, Dr Kaplan and I wrote our second book, The Strategy Focused Organization, which describes these principles.

Balanced Scorecard 85

Balanced Scorecard Kaplan Strategy Norton 85

Six Disciplines

JANUARY 31, 2014

Scott Cleveland reports that a managing director of the Palladium Group (think: balanced scorecard) conducted a survey that compared two groups, one with and one without a formal strategy execution process in place. What kind of strategy execution process is your organization using? The results?

Balanced Scorecard 110

Balanced Scorecard Process Execution Strategy 110

Six Disciplines

MARCH 4, 2011

Scott Cleveland reports that a managing director of the Palladium Group (think: balanced scorecard) conducted a survey that compared two groups, one with and one without a formal strategy execution process in place. SUGGESTION: What kind of formal strategy execution process is your organization using? The results?

Balanced Scorecard 111

Balanced Scorecard Process Execution Strategy 111

Six Disciplines

JUNE 7, 2011

You already know what Outlook helps you do: your email, your calendar, perhaps you even use it to manage your To-Do lists (tasks) - and your contacts. How much more useful would Outlook be for you, individually and collectively as an organization, if you could also do: Strategic planning. Project management. Meeting management.

Balanced Scorecard 101

Balanced Scorecard Software Strategic Planning Document 101

Strategy Driven

FEBRUARY 15, 2021

And as AI begins to make choices based on mining Big Data, the role of the CEO as patchcord between data input and decision output seems destined to become smaller and smaller until, at some point, an organization is going to run autonomously. So BDAI is pretty useful for management to be able to see where we are and where we might be headed.

CEO 66

CEO Balanced Scorecard Supply Chain Sharpe 66

Six Disciplines

MARCH 30, 2011

As large numbers of baby boomers retire, knowledge transfer becomes critical to an organization's sustainability and competitive edge. In a knowledge economy, firm-specific knowledge is critical to the sustainability, performance and innovation of organizations facing the imminent retirement of large numbers of baby boomers.

Balanced Scorecard 101

Balanced Scorecard Execution Strategy Storytelling 101

Change Starts Here

SEPTEMBER 13, 2016

It’s no coincidence that my transition to change practitioner included balanced scorecards to measure strategy execution. For most organizations, the end goal of change will be either financial or customer/mission-driven. Organization : How will the organization have to change? What is their level of proficiency?

Balanced Scorecard 60

Balanced Scorecard ROI Goal Project 60

Change Starts Here

JULY 9, 2013

By the end of 2011, the company had gained some ground, but it was clear a change in management style and better decisions at the top would not be enough to realize the improvements that were needed to turn the company around. They also created a scorecard to measure their performance against each objective. Organizational Change'

Balanced Scorecard 95

Balanced Scorecard Workshop Supply Chain Objective 95

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Six Disciplines

APRIL 27, 2011

”Overall, I found this book to be well-organized, yet a slow read because my brain kept exploding with ideas while reading selected units.” “Harpst's book is the first book I’ve read that takes the best education from (Good To Great, E-Myth Manager, others) and combines them into one book.

CTO 101

CTO Books Balanced Scorecard Norton 101

CO2

FEBRUARY 17, 2014

In Death by Meeting , Patrick Lencioni provides an effective meeting model, but it doesn’t work for all organizations or every type of meeting. Some of these meetings may be right for your organization, and others may not. Consider adding new ones or canceling others based upon your organization’s particular needs.

Balanced Scorecard 79

Balanced Scorecard Review Strategic Planning Real Estate 79

Harvard Business Review

NOVEMBER 29, 2010

Say that in a roomful of managers, and you get nervous laughter. Hitler's human extermination empire was quite new in its scope, organization, and technology. Consider " The Balanced Scorecard." "Creative accounting" is really bad. Except when it's good. And it quite effectively served its murderous goal.

Creative Accounting 15

Creative Accounting Creativity GAAP Balanced Scorecard 15

Harvard Business Review

NOVEMBER 8, 2017

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. Let selection happen organically. And habits in organizations are notoriously sticky and persistent.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

JANUARY 21, 2011

Putting executives in charge of improving cross-functional processes in large organizations is akin to asking them to paddle a boat upstream. The natural forces in the organization will tend to frustrate their every attempt to coordinate activities across functional boundaries. Process owners misunderstand their role.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

MARCH 23, 2011

Organizations are overrun with improvement initiatives, from infrastructure overhauls to sales programs. The result: Employees get confused and cynical (senior management's "flavor of the month"). So how can your organization avoid the process improvement hype cycle? Under the guidance of external coaches, the $7.2

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

MARCH 19, 2014

Do you sometimes feel like your organization is flailing, barely able to keep up with the pace of change? And organizations need more individual leaders who can help everyone navigate through the new, speeded-up and volatile world. The Innovation Manager. Have you been disrupted recently? You are not alone.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

APRIL 27, 2015

You might expect organizations that teach the latest in leadership theory to practice what they preach. There is a raft of research showing that improving gender balance leads to enhanced business performance. It ain’t happening. Women make up 60% of university graduates, but that number falls precipitously at business schools.

Balanced Scorecard 8

Balanced Scorecard Case Study Organizational Behavior Education 8

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. Yes, organizations drift but you need to be persistent and follow through.

Mission Statement 16

Mission Statement Balanced Scorecard Objective Long-term 16

Harvard Business Review

DECEMBER 10, 2015

Many of them want to share responsibility in how the hospital is managed. Our organizations created a unique financial arrangement that mirrored a joint venture (basically, an “earn-in” opportunity for RIC to participate in the inpatient income stream), but Silver Cross retained its rehabilitation licensure.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

FEBRUARY 25, 2013

In countries without policies that facilitate conciliation, managers overwhelmingly think that women "choose" family commitments over work. Diversity and Inclusion" efforts focus on making the various "out" groups comfortable by organizing them (or allowing them to organize themselves) into affinity groups or employee resource groups.

Energy 8

Energy Balanced Scorecard Metrics Policies 8

Harvard Business Review

NOVEMBER 23, 2010

Across Africa, many unemployed men have managed small businesses, at least once in their lives. Organizations that move into developing nations to help small technical businesses, must help those businesses manage their finances. Across Africa, many unemployed men have managed small businesses, at least once in their lives.

Books 13

Books Guidelines Banking Telecommunications 13

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

NOVEMBER 23, 2010

He wasnt a process manager. Susaans work with senior executives over the last 30 years shows over and again that the people (mostly men) who rise to senior levels in organizations have a preference for operating in the abstract. Ive seen this in the organizations where Ive consulted. Is the balance right in your organization?

Process 15

Process CEO Insurance Banking 15

Strategy Driven

MARCH 7, 2014

Have you celebrated organizations that succeeded? Any company or organization is like a tree. I remarked to Sonny that I often quoted his song “The Beat Goes On” as analogous to change management, and he was pleased. At the banquet, the swell of pride from the winning organizations was heartening to see. Are you a legend?

Balanced Scorecard 71

Balanced Scorecard Budgeting Risk Management Learning-by-Doing 71

Harvard Business Review

NOVEMBER 29, 2010

John Cassidy has eloquently argued in the New Yorker that banks are largely "socially useless" organizations, which create what Ive termed thin value — they blow up every few years, when their "profits" are revealed to be as bogus as a three dollar bill, and people and societies are left holding the bag.

Banking 15

Banking Crisis Merton Guidelines 15

CO2

APRIL 18, 2012

What is fascinating is how often this effort fails not in determining the path forward for the business but in disseminating the information broadly and effectively to all the members of the organization that were not part of the decision making team. j) Use electronic score board on video monitors throughout organization.

Strategic Planning 145

Strategic Planning Planning Strategy Balanced Scorecard 145

Harvard Business Review

NOVEMBER 30, 2010

As for more serious stuff, youll have to wait until March for Ran Spieglers upcoming book, Bounded Rationality and Industrial Organization. As for more serious stuff, youll have to wait until March for Ran Spieglers upcoming book, Bounded Rationality and Industrial Organization.

Retail 14

Retail Price Comparison Nalebuff 14

Harvard Business Review

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation.

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

JANUARY 4, 2017

Consumers expect consistent products; people appreciate consistent management. And the most-successful managers must change similarly as they assume additional or different responsibilities through their careers, moving from head of sales to COO or from CFO to CEO. Complement this organization model with operational process.

Agility 15

Agility Balanced Scorecard COO CFO 15

CO2

NOVEMBER 26, 2023

When people are aligned and prepared to make decisions, organizations and their employees act purposefully and swiftly. Predictably Unpredictable Organizations like to plan for predictable growth, and yet most organizations don’t grow or shrink in predictable ways. Describing why you exist as an organization.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78

Harvard Business Review

APRIL 21, 2011

Improving customer value continuously is difficult in almost any organization. That's true partly because so many organizations are still organized around functional silos, which are managed to optimize their own performance rather than to deliver value to customers. Inspire people to improve customer value — Heart.

Balanced Scorecard 15

Balanced Scorecard Short-term Competitive Advantage Long-term 15

Harvard Business Review

MAY 18, 2015

Yet, according to Donald Sull’s research in the March issue of HBR, almost half of top executives cannot connect the dots between their company’s strategic priorities; and two out of three middle managers say they simply do not understand their strategic direction. This is a subtle, but important nuance. .”

Strategy 8

Strategy Balanced Scorecard Sull Supply Chain 8

Harvard Business Review

NOVEMBER 12, 2012

Yet they don't work, and their repeated application makes many managers incredibly gender fatigued and frustrated. There are only two genders, so you can't have a diversity of them; your organization is either balanced or imbalanced. This isn't balance, it's just Mad Men, repainted. Problem 1: Calling it Diversity.

Diversity 8

Diversity Balanced Scorecard P&L Committee 8

Let's Grow Leaders

MAY 27, 2015

The call center had ventured into this unknown territory organically. This guy’s going to be our project manager for the next year. I will help that call center build a meaningful balanced scorecard, and recommend they include NPS, but not without telling this cautionary tale.

Balanced Scorecard 180

Balanced Scorecard Call Center Guidelines Survey 180