In the CEO Afterlife

FEBRUARY 5, 2011

When I was a young product manager back in the ’70s, the only people I could talk to about brands were my colleagues in the marketing department and the advertising agency. Now my accountant, my lawyer, my portfolio manager and even my neighbour talk to me about brands. A vast number of famous brand names need brand surgery.

Magazine 100

Magazine Brand Article Marketing 100

Marshall Goldsmith

MAY 19, 2013

.” The traditional hierarchical model of leadership will not work effectively for major organizations in tomorrow’s changing world. In the “old days,” a person was hired into a position, learned the job, and – usually because of some form of functional proficiency – received a promotion into management.

Follow-up 147

Follow-up Learning-by-Doing Wireless Drucker 147

In the CEO Afterlife

AUGUST 29, 2011

There are all sorts of strategies in today’s business – at the top is corporate strategy, followed by a slew of functional and sub-functional strategies ranging from marketing to waste management. Clout is a very effective growth strategy for many organizations. Create a performance-driven, values-led organization. So are goals.

Strategy 131

Strategy CEO Company Competitive Advantage 131

Skip Prichard

JUNE 1, 2020

55% of organizations are struggling with a talent shortage. 71% said their leaders are not ready to lead their organizations into the future. Bad leadership has a ripple effect on the performance of the people and organizations they lead. Empathy is a uniquely human skill. In fact, it’s the most human skill.

Leadership 110

Leadership Open-book Learning-by-Doing Quality 110

Harvard Business Review

MAY 9, 2016

Over the last 10 or 15 years those of us who work for organizations have gotten more and more comfortable talking about work-life balance as a business issue; about making the workplace more human, authentic, and compassionate; and about discussing work as something that deserves passion, meaning, even love.

Management 8

Management Uncertainty Active Listening Bond 8

Strategy Driven

MAY 25, 2011

Make no mistake: Unless you and all the leaders in your organization can gain the trust of your employees, performance will suffer. Most employees have been hurt or disappointed, at some point in their careers, by the hand of power in an organization. Feeling safe is a primal human need. Carl had a Ph.D.

Company 62

Company Venture Capitalist Film Reputation 62

Harvard Business Review

SEPTEMBER 3, 2018

However, a new survey by my HR advisory firm Future Workplace called “The Employee Experience” reveals the reality is that employees crave something far more fundamental and essential to human needs. Airbnb has pushed the limits of designing its customer call center operation in Portland, Oregon.

Real Estate 15

Real Estate Call Center Hedge Survey 15

Strategy Driven

MAY 25, 2011

Make no mistake: Unless you and all the leaders in your organization can gain the trust of your employees, performance will suffer. Most employees have been hurt or disappointed, at some point in their careers, by the hand of power in an organization. Feeling safe is a primal human need. Carl had a Ph.D.

Company 50

Company Venture Capitalist Film Reputation 50

Harvard Business Review

MAY 16, 2017

A core part of your job as a leader is to help others overcome the inherent, very human bias toward maintaining the status quo. You first need to identify who — that is, which individuals and groups — have the biggest potential to thwart positive change. We all operate at different speeds. Focus on listening.

Resistance 8

Resistance Efficiency Planning Goal 8

Harvard Business Review

DECEMBER 4, 2017

One fundamental problem with this repeating cycle is that there is too much “ attack surface ” for most organizations to defend without unrealistic levels of investment. Large enterprises typically operate dozens of security products with growing headcount in all areas of their security organizations.

ROI 10

ROI Long-term Banking System 10

Harvard Business Review

JULY 26, 2017

By prediction, we don’t just mean the future—prediction is about using data that you have to generate data that you don’t have, often by translating large amounts of data into small, manageable amounts. They need to trade that off against the effects of allowing a transaction that is fraudulent. Humans need to do so.

Engineering 8

Engineering Learning-by-Doing Cost Training 8

Harvard Business Review

NOVEMBER 17, 2014

Managing baffles us with its complexity. Leaders looking to improve managing do not know where to start, much less where to finish. So even though the gales of creative destruction continually threaten their enterprises, they do not necessarily see radically revising their managing as the obvious solution.

Hamel 11

Hamel Creativity Learning-by-Doing Execution 11

Harvard Business Review

NOVEMBER 17, 2014

Managing baffles us with its complexity. Leaders looking to improve managing do not know where to start, much less where to finish. So even though the gales of creative destruction continually threaten their enterprises, they do not necessarily see radically revising their managing as the obvious solution.

Hamel 11

Hamel Creativity Learning-by-Doing Execution 11

In the CEO Afterlife

OCTOBER 17, 2011

The reason: a fundamental flaw in the management process that is supposed to renew brand health. The blemish is the abdication of brand attention by top management. CEOs (and to some extent, CMOs) are so preoccupied with Wall Street and/or the management fad of the day that their eye has drifted from the heartbeat of their brands.

Brand 168

Brand CEO Stage-Gate SWOT 168

Harvard Business Review

AUGUST 13, 2018

While there has been a lot of discussion about “what’s left for humans?” If computer technology has the capacity to simplify and streamline transaction costs, more and more work can be done through these smart-contract arrangements, making traditional human-managed firms obsolete. Insight Center. Adopting AI.

Company 11

Company Long-term Short-term Technology 11