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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

Airlines 130
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The Top Servant Leadership Course Just Got Better

Modern Servant Leader

Lesson 2: Unlearning Bad Leadership Principles Sometimes, before we can travel down the correct path, we have to step off the wrong one. Lesson 4: History of Servant Leadership Uncover the origins of servant leadership, how long it has existed, who was the first person to coin the term, and more. Only a short time longer.

Course 130
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First Look: Leadership Books for June 2020

Leading Blog

And what about the stories we've all heard over the years about sick patients—whether infected with Ebola or COVID-19—who were sent home or allowed to travel because busy staff people were following a protocol to the letter rather than using common sense? Why and how do these kinds of things happen? The outcome was phenomenal.

Books 347
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The Southern Border Should Be Re-Opened And Vaccine Access Expanded

The Horizons Tracker

. “Evidently, both governments sought to balance commercial and economic concerns with public health anxieties, but the system was never rebalanced to prevent all nonessential travel rather than simply restricting Mexican citizens and residents from using land ports of entry, ” the paper says. Slowing the spread.

Travel 119
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First Look: Leadership Books for April 2020

Leading Blog

Rocket science is often celebrated as the ultimate triumph of technology. It's the same thought process that enabled Neil Armstrong to take his giant leap for mankind, that allows spacecraft to travel millions of miles through outer space and land on a precise spot, and that brings us closer to colonizing other planets. But it's not.

Books 282
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Taking Chances to Lead Change in the 21st Century: Why It’s Cool Not to Be So Cool

Great Leadership By Dan

So much is unknown, and the new is everywhere--new technology, new economic models, new politics, new cultural norms, and new products and services. Charting a Course toward New Possibilities Traveling on the road of discovery to realize new ideas requires taking chances. In short, it’s cool not to be so cool.

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Air Conditioner Shortage.and Time to Think.

CEO Blog

I also know this impacts my ability to think long term. Technology has reduced our attention spans. In the world of social media, fake news travels fast. I realize my biggest impact comes by thinking long term. And most of the urgent items I deal with on an hourly basis are short term.

Long-term 154