They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. Faster innovation. There’s this thing that websites do. Nonconformance is costly. MORE >>

Return on Investment (ROI), or the measurement of how effectively something will pay for itself, is a classic business metric. It is a qualitative and quantitative metric of intangibles and tangibles. Business Metrics Culture Impact Innovation Investment KPIs Leadership Long-Term Measuring Success ROI Short-Term Strategy MORE >>

All companies, whether they are successful with innovation or not, have one thing in common: they have their own “personalities.” This last week at the Front End of Innovation conference in Boston, I shared a presentation on the Strategies and Tools for Creating a Culture of Innovation. LEAPS Innovation Leadership Competencies. MORE >>

As a result of our conversation, I decided to dust-off an old post, give it a few updates, and pass along my thoughts, which can be best summarized as “ Ideas Don’t Equal Innovation. Deliverables, benchmarks, deadlines, and success metrics must be incorporated into the plan. Failed initiatives are costly at several levels. MORE >>

Last week FastCompany published an article called 6 Ways to Create a Culture of Innovation. believe many leaders and organizations have finally recognized that strategic innovation isn’t about creating finely tuned processes, using new fangled methodologies, or creating 2×2 matrices. We know there’s a lot more to it. MORE >>