Making Metrics Matter

Kevin Eikenberry

When I talk to many leaders, the term “metrics” seems to cause one of two responses: a gleam in the eye of those leaders who love the numbers…or a blank stare from the rest who know that measures and metrics are important, but will say they “aren’t numbers people.”

Tyranny of Metrics

Deming Institute

Muller’s The Tyranny of Metrics (2018) is a book that Dr. Deming would have surely appreciated. This well-researched book gives an ever timely overview of the history and drivers behind the misuse of metrics that dominate organizational life in America and around the world.

16 Startup Metrics

Crossderry Blog

Source: 16 Startup Metrics Filed under: PMO. A great primer on measure your business’s effectiveness: startup or not.

Not All Metrics Are Created Equal

N2Growth Blog

Here’s the thing – metrics are at best useless, and quite possibly harmful, if the wrong things are being measured. In today’s post I will attempt to provide some general guidelines that will be useful to any business attempting to create and analyze a valid set of success metrics.

Marketing Metrics: A book review by Bob Morris

First Friday Book Synopsis

Marketing Metrics: The Definitive Guide to Measuring Marketing Performance, Second Edition Paul Farris, Neil Bendle, Phillip Pfeifer, and David Reibstein Prentice Hall (2010) Note: The review that follows is of the Second Edition (2010), a sequel to Marketing Metrics: 50+ Metrics Every Executive Should Master (2006). How and why “marketing metrics can show problems (and [.].

The Insanity of looking at the “wrong” LinkedIn metrics on articles

Rapid BI

Looking at the wrong LinkedIn metrics? Are you guilty of looking and focusing on inefficient LinkedIn metrics? Looking at the wrong LinkedIn metrics? Why do we focus on some metrics […].

Organizational Performance Measures Best Practice 25 – Performance Metrics Inventory Database

Strategy Driven

Over time, leaders can grow their performance measurement systems to include almost countless numbers of interrelated metrics. In our experience, the optimal method for maintaining such an inventory is through the use of a centralized metrics inventory database.

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. There’s this thing that websites do.

Metrics: Are They Mapped With Your Business Objectives?

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning.

Organizational Performance Measures Best Practice 24 – Diverse Metric Groupings

Strategy Driven

When developing the picture of organizational performance, many leaders view their metrics in clusters aligned with the organization’s hierarchical structure. You just finished reading Organizational Performance Measures Best Practice 24 - Diverse Metric Groupings !

Online Community Moderator Metrics

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Managing Staff

Why 20th Century Metrics Will Fail 21st Century Businesses

The Leadership Advisor

So much time has been spent picking apart how the organization functions and developing metrics to manage it, that this shift threatens it on some level. Don’t misunderstand me; metrics are vital. The quality and premise of our relationship with metrics is what has become toxic. We want to improve performance, so we create a metric to “govern” or “encourage” the performance we want. Metrics have an interesting way of absorbing energy.

Complimentary Resource – 10 Metrics for 2013 Marketing Success

Strategy Driven

10 Metrics for 2013 Marketing Success. With this guide, you’ll learn which specific metrics you should be measuring in Search, Social, Email, and Publicity. Click here for more information on 10 Metrics for 2013 Marketing Success. by Vocus, Inc.

Metrics That Matter Most for 2014 (free PDF)

Rajesh Setty

We want to improve on the metrics for the sake of improving on the metrics. Sometimes we forget to measure the amount of time we spend being obsessed with measuring the metrics. I have created a ONE PAGE self-asessment checklist called “ Metrics That Matter for 2014.

Useful Performance Measures & Metrics ? How To Measure.

Michael VanBruaene

Complimentary Resource – 10 Must-Have Metrics and Benchmarks for Better Recruiting

Strategy Driven

10 Must-Have Metrics and Benchmarks for Better Recruiting. Firms must use metrics to ensure recruiting practices are delivering results. Click here for more information on 10 Must-Have Metrics and Benchmarks for Better Recruiting.

Metrics that Matter for 2012 (one page PDF)

Rajesh Setty

We want to improve on the metrics for the sake of improving on the metrics. Sometimes we forget to measure the amount of time we spend being obsessed with measuring the metrics. I have created a ONE PAGE self-asessment checklist called “ Metrics That Matter for 2012.

Metrics That Matter Most for 2013 (Free One Page PDF)

Rajesh Setty

We want to improve on the metrics for the sake of improving on the metrics. Sometimes we forget to measure the amount of time we spend being obsessed with measuring the metrics. I have created a ONE PAGE self-asessment checklist called “ Metrics That Matter for 2013.

Complimentary Resource – Strategic Business Intelligence for HR: 6 HR Metrics No Executive Should Be Without

Strategy Driven

Strategic Business Intelligence for HR : 6 HR Metrics No Executive Should Be Without. Click here for more information on Strategic Business Intelligence for HR : 6 HR Metrics No Executive Should Be Without. Complimentary Resource – 10 Metrics for 2013 Marketing Success.

Metrics that Matter for 2011 (One Page PDF)

Rajesh Setty

We want to improve on the metrics for the sake of improving on the metrics. Sometimes we forget to measure the amount of time we spend being obsessed with measuring the metrics. Speaker Main Page 2011 metrics year end review

Execution Leadership: 12 Metrics That Must Be Measured, Monitored, and Managed….Relentlessly

Terry Starbucker

The best way to do this is with the right metrics to measure, monitor and manage. Metrics that are not necessarily the “bottom line” ones – such as Net Profit, Total Revenue, Earnings Per Share, or Total Customers.

Continuous Improvement Programs Offer Competitive Advantages On Key Financial Metrics

Six Disciplines

IndustryWeek recently reported on a survey it conducted with TBM Consulting about the impact of continuous-improvement programs on three financial metrics: anticipated revenue growth, operating income growth, and cash flow over the past year.

Organizational Performance Measures Best Practice 18 – Ad Hoc Reports First, Automated Metrics Second

Strategy Driven

You just finished reading Organizational Performance Measures Best Practice 18 - Ad Hoc Reports First, Automated Metrics Second ! The post Organizational Performance Measures Best Practice 18 – Ad Hoc Reports First, Automated Metrics Second appeared first on StrategyDriven.

Report 130

Organizational Performance Measures Best Practice 31 – Align Metric Triggered Actions/Thresholds to Plans with Assigned Personnel and Due Dates

Strategy Driven

Performance metrics that drive no action provide little or no value to an organization. We can work with you to assess and improve your performance measurement system; yielding metrics and reports that are operationally relevant, organizationally consistent, and economically implemented.

HR Metrics #hr #shrm #cipd

Rapid BI

HR metrics For human resource departments and professionals around the world, one of the most often talked about topics is metrics of success. Measures that the function can use to demonstrate to the business leaders that they are not only adding valu. Business ecademy

Common Human Resources (HR) Metrics

Rapid BI

Common Human Resources (HR) Metrics One of the most common questions around Key Performance Indicators (KPIs) and other metrics for HR is "what should I measure". This is a common question found on many HR groups and forums. Increasingly in organis. Business ecademy

How do you define your purpose?

Lead on Purpose

Thinking about the life before … Continue reading → Purpose commitment happiness impact likeness metrics progress successAmong the most important discoveries you will make in your life is finding your purpose—the reason for your being, the core principles you espouse, the intent for which you get out of bed every day.

Insights on High-Tech and High-Touch Customer Experience

QAspire

Leadership Leading Organization Sketchnotes artificial intelligence Culture customer delight customer experience customer service machine learning Metrics tiffani bova

KPI 144

“Interpersonal Connectedness” One Factor in Metric to Replace GDP

Michael Lee Stallard

GDP 130

How do you define your purpose?

Lead on Purpose

Thinking about the life before … Continue reading → Purpose commitment happiness impact likeness metrics progress successAmong the most important discoveries you will make in your life is finding your purpose—the reason for your being, the core principles you espouse, the intent for which you get out of bed every day.

Leaders: Stop Trying to Be Efficient

N2Growth Blog

Leadership Miscellaneous Productivity Success Effective Leaders effectiveness efficiency efficient vs. effective Leaders: Stop Trying To Be Efficient Leadership Effectiveness leadership success Measuring Success Mike Myatt N2growth Performance Metrics Success Metrics

Organizational Performance Measures Best Practice 22 – Use a Multidiscipline Team to Develop the Performance Measurement System

Strategy Driven

Consequently, the design of a performance measurement system takes on a high degree of complexity because of the numerous interrelationships between various organizational levels and workgroups and the cross-functional sharing of common metrics.

System 148

Organizational Performance Measures Best Practice 36 – Performance Measure Development Sheets

Strategy Driven

Organizational Performance Measures Premium evaluation and control key performance indicator key performance measure KPI nathan ives performance measure development performance measure development sheet performance measurement performance metric strategydriven

Don’t Be Tyrannized by Old Metrics

Harvard Business Review

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation. But these metrics can become tyrants. When things change, outmoded metrics can threaten a firm’s survival. HBR STAFF.

One CEO???s Reflections On Measuring Impact And Purpose

Tanveer Naseer

In my experience, impact is frequently understated within organizations; it often gets relegated to a set of lifeless metrics that quantify part of the story but obfuscate qualitative understanding. No single metric can tell the real story of impact.

CEO 145

Identify the Marketing Metrics That Actually Matter

Harvard Business Review

However, too many executives rely on metrics that look good in a report, but in reality don’t affect the organization’s goals. Metrics, or key performance indicators (KPIs), should be set upfront, so that the marketing team knows what goals they are striving to reach.

Organizational Performance Measures Best Practice 29 – Documented and Retained Causal and Action Intelligence

Strategy Driven

Well-maintained metrics include a periodic performance analysis summary capturing underlying drivers and associated follow-on actions. Organizational Performance Measures Best Practice 24 – Diverse Metric Groupings.

The False Promise of the Single Metric

Harvard Business Review

Instead, he focused his metrics on the long-term needs of a full range of stakeholders , as Unilever’s annual reports demonstrate.

Organizational Performance Measures Best Practice 30 – Balancing Performance Measures

Strategy Driven

Because metrics (not indexes) represent a single performance characteristic, they drive excellence in only that one dimension. Because resources are always limited and there is no free lunch, too much of any one thing can be bad.

RACI 155

Find the Right Metrics for Your Sales Team

Harvard Business Review

As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries. Finding the right metrics isn’t the end of the story.