Designing A Product That Doesn’t Suck

Strategy Driven

Ask your team, a focus group , and even ask people online via a social media poll. Innovation business management Focus Group Product Design strategydrivenProduct design as a small business owner has to be one of the most exciting parts of the entrepreneurial process.

How Communication Strategies Can Really Engage Employees

First Friday Book Synopsis

determine significance of achieving the business objectives Employee engagement is a shared understanding of the issues that affect the business Focus group research How Communication Strategies Can Really Engage Employees identify the largest gap between what customers think and what employees think customers think Marcia Xenitelis measure the impact of the change in thinking MedfiaTec Talent Management magazine Chief Learning Officer magazine


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Your Process SUCKS! I am NOT a jerk & tell me the behaviors you want.

Mike Cardus

Tuesday, November 02nd, 2010 Posted by: mike Met some friends for a focus group at a local coffee place. My friends and I sat in the coffee shop for over an hour and a half, I saw; 5 people bring their dishes to the bus tub 8 groups just leave their dishes on the tables where they were sitting and 15 people leave their dishes on the COUNTER!

Top 11 Attributes of Leaders Who Excel at Communication and How We Define Them


Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified 11 attributes that matter most. We’re often asked what qualities the most effective leaders have when it comes to communicating effectively.

New eBook: 12 Tips for Employers to Navigate the Future World of Work


Even in just two months, our team at The Grossman Group has learned a lot by listening to leaders and employers, surveying employees and conducting focus groups to really understand how various audiences are thinking about the workplace going forward.

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A Simple Employee Collaboration Tip You'll Flip Over


It’s an informal focus group of sorts, where employees will periodically revisit the question and ideas, leading to great collaboration in real time (and without meeting!). Have something you want to get your employees’ input on? Post a question on a flip chart in your department or office, provide Post-its, and watch the ideas grow.

Meet people where they are

Lead Change Blog

Over the last few months, the organization has done its due diligence—conducting focus groups and surveys; studying program participation; reviewing revenue, expenses, and donor history; checking out its competitors and assessing its differentiators; doing [.] Connect with Jane on her LeadBIG blog , Braithwaite Innovation Group or @thehrgoddess on Twitter.

Change Management 101: Communication Skills That Help People Change


I was moderating an employee focus group about change , and during the discussion an educator in the group shared this Buddhist quote: “When the student is ready the teacher will appear.”. It was a moment of brilliance. I could see the concept resonated with everyone. It was almost as if I was privy to a collective “ah-ha” moment.

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Lead Change Blog

When effective change management is not implemented early and consistently throughout a major change, whether focused on new technology, business models, regulations, merger, and acquisitions, or other drivers, without thoughtful attention to the people side of change, resistance inevitably will grow and harden, leading to unnecessary confusion, delays in adoption and lost productivity. Change is a permanent feature of organizations; resistance is an expected part of the journey.

Bit by Innocent Bit, Are You Becoming a Sincere Hypocrite?

The Practical Leader

Run focus groups using a cross-section of people in your organization. Periodically do group assessments of your meeting effectiveness. Get an assessment from external consultants based on some combination of surveys, reviews, focus groups, and customer feedback.

Are You Ready for Recovery?

Leading Blog

This same approach can enable a group to be assembled to look at preparedness for the post-crisis recovery. Thus, the transpersonal leader can set the ‘future-focusedgroup up with the autonomy to use their fully conscious decision-making processes to create a myriad of ‘what if’ options.

“People Matter,” and that’s what matters! – (insight from Mike Muhney, VIPorbit)

First Friday Book Synopsis

Mike Muhney, CEO, VIPorbit But in the end, for something this complicated, it’s really hard to design products by focus groups. I’m going to start a company so I can have what I need. A lot of times, people don’t know what they want until you show it to them. Steve Jobs ———————– Look, it’s… Read More “People Matter,” and that’s what matters! – (insight from Mike Muhney, VIPorbit).

The Three Pillars Of Executive Presence

Eric Jacobson

How To Ask Remarkably Better Questions To Encourage Great Ideas

Great Leadership By Dan

You ask in ways that draw out people’s best thinking, new ideas, and customer-focused solutions. Three qualities distinguish how leaders ask questions in a Courageous Culture: they are intentional, vulnerable, and action-focused.

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Finding Out What People Really Think Of Your Products And Services

Strategy Driven

This means getting a group of people and asking them for their opinion on your product, whilst they are actually using it. Focus groups are important and can be run along pre-determined lines.

Daring To Serve

Lead Change Blog

It occurred to me that our Leading Voices , Instigators , and Lead Change Group Members have touched on these principles in many of their writings. The original focus group of leaders who she asked about what needed to change all answered that they wanted to be leaders different from them. Those first meetings led to a focus from Cheryl on leadership characterized by bravery and humility. Cheryl emphasizes that our results focus is not once a year, it is every day.

5 Signs Diaper Drama Is Destroying Your Culture

Let's Grow Leaders

Encourage your team to focus on substance over form at least in their readouts to you. I’ve worked with companies where the employees tell me the unspoken rule… “Never ever bring up the the truth in a focus group.” ” I can’t tell you how many times I’ve heard about employees being coached (and in some cases even “bribed” with extra treats to paint a rosy picture on an employee survey or in a focus group.)

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What Causes Promotions to Fail?

Lead Change Blog

After conducting focus group discussions and assessments of current supervisors, we were able to identify eight core skills needed for the supervisory role compared to their former roles, along with some relevant knowledge. It is unfortunately common for employees in organizations to climb up the ladder to their “level of incompetence,” a concept in management known as the Peter Principle.

Three Simple Secrets to Running a Remarkable Meeting

Let's Grow Leaders

I’ve heard these words so frequently, in focus groups, in one-on-ones, and even behind closed doors with seasoned managers. “This is so stupid–they asked for my opinion and then ignored it. I don’t know why I even bother! From now on, I’m going to just shut my mouth and do my work.” ” “Arghhh. We keep rehashing the same conversations. Why can’t we make a simple @#%*&% decision?”

Closed Loop - How to make a Quality Product

CEO Blog

4 - Customer feedback and focus groups. I am coaching a newer company on how to produce high quality products. I figured it was easier to write this blog entry where it might have use to other people than just send it in an email to them. One lesson I learned years ago by going through ISO9000 certification is closed loop. Every failure needs to be analyzed and the root cause solved. Simply fixing the problem for one customer is not enough.

3M’s SVP of HR Kristen Ludgate on a Better Way to Attract Top Talent

HR Digest

We launched a new culture framework in 2019 to articulate what our culture is – and what we aspire it to be – with a focus on building on our strengths and committing to stretch ourselves into the future. COURAGE UNDER CHANGE.

On The Leading Edge to Cut Wasteful Employee Engagement Efforts

The Practical Leader

During a focus group with frontline team members to assess their current culture, participants weren’t participating. The post On The Leading Edge to Cut Wasteful Employee Engagement Efforts appeared first on The Clemmer Group.

7 Strategic Questions Your Team Should Be Able to Answer

Let's Grow Leaders

I just wish they would focus on the day-to-day work.” I ask this question every time I go into a focus group. I’ve never met an executive who said, “my team’s just too strategic. ” Nope in fact it’s quite the opposite concern. “How do I get my team to think more strategically?”

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3 Ways to Avoid the Slippery Slope of Inconsistency

Let's Grow Leaders

In every company I work with I hear a consistent theme in focus groups: “I wish our managers had tougher and more consistent standards. Kendra is late because she was at the hospital with her sick child and barely got home to take a shower… got it. Every now and then managers must make exceptions, no doubt. But now, John is late too, and you feel bad saying something to him, since you just let Kendra off the hook.

New Leadership for a Changing Workforce

Great Leadership By Dan

So, for these Second-Wavers, I’d recommend focusing on the three P’s: Personal Attention, Professional Development, and Purpose. Purpose After observing focus groups of Second-Wavers, one thing really stands out: They want to know not just what to do and how to do it, but why.

3 Consequences of Promoting the Smart, Successful Jerk (with video)

Let's Grow Leaders

I’ve been in enough focus groups across enough companies to tell you–when you promote the jerk, people assume it’s the jerk behavior that sealed the deal. Oh he’s good. Very good. He gets sh__ done. It’s hard to argue with the results. So what if he’s ruffling a few feathers… with his team, with his peers, with HR, with IT? The better he does, the better you look.

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It’s Time to Start Teaching Your Teams to Succeed

Management Excellence

For those who’ve lived and thrived on a high-performance team, the memory of what it was like to work with a motivated, caring, challenging (but respectful), accomplishment-focused group of individuals provides sustenance for the lonely, near-death experiences that characterize so many other team and project experiences in the workplace. If you’ve ever been part of a truly effective team…a high performance team, you know the experience is memorable.

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Knowledge Is Power. Data Isn’t.

In the CEO Afterlife

At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. How many times have you heard that “knowledge is power?” I’m guessing that without much thought, you readily nod your head in agreement. In every vocation, from academics to business to politics, the knowledge theorem and its power corollary is seemingly undeniable. . Knowledge Theorem: Information + Knowledge = Better Decision-Making. .

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It’s Not A Race: Don’t Rush Launching Your New Product!

Strategy Driven

Make time for focus groups. A simple way to ensure that your new product, its packaging, and various marketing materials will appeal to your target audience is to hold focus groups. This is where you bring a group of people together – usually five or six people – and ask them to discuss something, in this case, it would be your new product, and it’s branding.

Powerful Leaders Go Beyond Empowerment to Empartnerment

The Practical Leader

The consulting firm usually interviews people, runs focus groups, and gathers input from a variety of sources. The post Powerful Leaders Go Beyond Empowerment to Empartnerment appeared first on The Clemmer Group.

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The Three Pillars Of Executive Presence

Eric Jacobson

After two years of research, forty focus groups and a national survey, author Sylvia Ann Hewlett contends the three pillars of Executive Presence are: How you act ( gravitas ) How you speak (communication ) How you look ( appearance ) All three work together to help you telegraph (signal) to others that you have what it takes and that you're star material.

Executive Managerial Leadership Coaching: Case Study

Mike Cardus

Creating a renewed focus for each person to be working for shared values and commitment to the organization, teams, the community, stake holders, and each other. Within these coaching times focused development, feedback and field work assignments were discussed and explored to develop the defined objectives. Executive Coaching and peer coaching groups were established to highlight and sharpen existing great behaviors and actions.

Three Pillars Of Executive Presence And The Aspects Of Gravitas

Eric Jacobson

After two years of research, forty focus groups and a national survey, author Sylvia Ann Hewlett contends the three pillars of Executive Presence are: How you act ( gravitas ) How you speak (communication ) How you look ( appearance ) All three work together to help you telegraph (signal) to others that you have what it takes and that you're star material.

An Army of One

General Leadership

All are intentionally designed to reinforce that every individual is simply one part of a larger group at work. The result of numerous focus groups and interviews with soldiers, it is designed to convey the idea that joining the Army will help someone gain not only physical and emotional strength, but strength of character and purpose as well.

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Picturing Myself as a Photographer

Lead Change Blog

This post is a part of our 2016 Lead Change Group Guest Blogger Series. Within each theme Facebook provides a range of focused groups and pages – some are interest groups, others focused specifically on photography, and many commercial retail pages. I can take a railway themed photo, provide commentary, and share out to over a dozen different groups and pages. Today we are pleased to introduce you to Ian Whitfield from Ian Whitfield Photography.

5 Ways to Ensure Your Messages Get Through to Employees


Understanding your audience helps you focus on those messages that will most resonate. For more systematic listening, targeted practices such as focus groups, surveys, and meetings with teams offer unparalleled insight into the success of any communication. There are countless ways to ensure that a message hits home the way you intended. Here are five must-do strategies to cut through the clutter and turn messages into meaning: Communicate from your audience ’s perspective.

An Agile Culture Ripples Out From the Leadership Team

The Practical Leader

” A rigid leadership team stuck in traditional methods of internal focus, functional accountability, and empowerment can’t reshape their organization with more agile approaches of customer focus, horizontal teamwork, and “empartnerment” by talking about it.

How to Get Employees to Care About Your Company

Let's Grow Leaders

Nothing is more disconcerting that watching employees share relentless feedback in focus groups and having execs finally pay attention when the consultant comes in and says the same thing. Great commercials, strong PR, a brilliant social media strategy all warrant effort when building your company’s reputation. But there’s no better PR than an army of loyal employees living and breathing your brand.

New Approaches to Leadership Development: A New VUCA Filter

Great Leadership By Dan

Action Item: Set up focus groups and ask employees how they stay informed about the company. Guest post from Lorraine Grubbs : The US Army War College, in the post cold war years, described the future business environment in four words: Volatility, Uncertainty, Complexity and Ambiguity - code name: VUCA. In my work (building loyal employee cultures), I define VUCA through a new filter: Value people, Unparalleled communication, Curious mind, and Accept responsibility.

How to Reach Your Target Customers More Effectively

Strategy Driven

You should try to make sure that you choose an audience that you know is going to be interested in what you’re offering, and you can carry out market research and use focus groups to get a better idea of this.

Managing Your Business Better In A Post-COVID World

Strategy Driven

However, you can also create a focus group, made up of your target audience, and ask them what they think you are doing well and where they think you could improve. The battle with COVID-19 is far from over.

Don’t Be a Leader of Stupid Rules

Lead Change Blog

Now, focus the service garbage detection spotlight on every other process in search of stupid rules. Create an on-going virtual customer focus group focused on policies, procedures and practices. When Alexander II was the Czar of what is now Russia in the mid 1800’s, he looked out of his palace window and observed a soldier guarding an area of the palace lawn that appeared to be little more than empty space. What is that soldier guarding?”

This is Critical to Building an Agile, Change Adaptive Organization

The Practical Leader

” That’s a key conclusion of a major study by Harvard Business School’s Project on Managing the Future of Work and the Boston Consulting Group’s Henderson Institute. They found “the two groups perceived the future in significantly different ways.” Leading change was a key focus that emerged from reader feedback on the main topics over 600 readers said they’d like to see in my latest book project.