Your Process SUCKS! I am NOT a jerk & tell me the behaviors you want.

Mike Cardus

Tuesday, November 02nd, 2010 Posted by: mike Met some friends for a focus group at a local coffee place. The challenge is that we focus on problems and just tell people “what not to do&# as opposed to finding solutions of “what to do&# mike Wednesday, 3rd.

How Communication Strategies Can Really Engage Employees

First Friday Book Synopsis

determine significance of achieving the business objectives Employee engagement is a shared understanding of the issues that affect the business Focus group research How Communication Strategies Can Really Engage Employees identify the largest gap between what customers think and what employees think customers think Marcia Xenitelis measure the impact of the change in thinking MedfiaTec Talent Management magazine Chief Learning Officer magazine

Top 11 Attributes of Leaders Who Excel at Communication and How We Define Them


Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified 11 attributes that matter most. We’re often asked what qualities the most effective leaders have when it comes to communicating effectively.

A Simple Employee Collaboration Tip You'll Flip Over


It’s an informal focus group of sorts, where employees will periodically revisit the question and ideas, leading to great collaboration in real time (and without meeting!). Have something you want to get your employees’ input on?

Tips 101

Meet people where they are

Lead Change Blog

Over the last few months, the organization has done its due diligence—conducting focus groups and surveys; studying program participation; reviewing revenue, expenses, and donor history; checking out its competitors and assessing its differentiators; doing [.]

Change Management 101: Communication Skills That Help People Change


I was moderating an employee focus group about change , and during the discussion an educator in the group shared this Buddhist quote: “When the student is ready the teacher will appear.”. It was a moment of brilliance.

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How to Be a Better Team Leader: A Case Study

Let's Grow Leaders

After all this was a recognition focus group for the top reps in this enormous call center. Team Leader Turmoil “I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response. Several of whom were on the short-list to become team leaders. I smiled gently, […] The post How to Be a Better Team Leader: A Case Study appeared first on Let's Grow Leaders.

Daring To Serve

Lead Change Blog

It occurred to me that our Leading Voices , Instigators , and Lead Change Group Members have touched on these principles in many of their writings. The original focus group of leaders who she asked about what needed to change all answered that they wanted to be leaders different from them.

5 Signs Diaper Drama Is Destroying Your Culture

Let's Grow Leaders

Encourage your team to focus on substance over form at least in their readouts to you. I’ve worked with companies where the employees tell me the unspoken rule… “Never ever bring up the the truth in a focus group.”

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It’s Not A Race: Don’t Rush Launching Your New Product!

Strategy Driven

Make time for focus groups. A simple way to ensure that your new product, its packaging, and various marketing materials will appeal to your target audience is to hold focus groups.

Three Simple Secrets to Running a Remarkable Meeting

Let's Grow Leaders

I’ve heard these words so frequently, in focus groups, in one-on-ones, and even behind closed doors with seasoned managers. “This is so stupid–they asked for my opinion and then ignored it. I don’t know why I even bother!

7 Strategic Questions Your Team Should Be Able to Answer

Let's Grow Leaders

I just wish they would focus on the day-to-day work.” I ask this question every time I go into a focus group. I’ve never met an executive who said, “my team’s just too strategic. ” Nope in fact it’s quite the opposite concern.

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Closed Loop - How to make a Quality Product

CEO Blog

4 - Customer feedback and focus groups. I am coaching a newer company on how to produce high quality products. I figured it was easier to write this blog entry where it might have use to other people than just send it in an email to them. One lesson I learned years ago by going through ISO9000 certification is closed loop. Every failure needs to be analyzed and the root cause solved. Simply fixing the problem for one customer is not enough.

3 Ways to Avoid the Slippery Slope of Inconsistency

Let's Grow Leaders

In every company I work with I hear a consistent theme in focus groups: “I wish our managers had tougher and more consistent standards. Kendra is late because she was at the hospital with her sick child and barely got home to take a shower… got it.

3 Consequences of Promoting the Smart, Successful Jerk (with video)

Let's Grow Leaders

I’ve been in enough focus groups across enough companies to tell you–when you promote the jerk, people assume it’s the jerk behavior that sealed the deal. Oh he’s good. Very good. He gets sh__ done. It’s hard to argue with the results.

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This is Critical to Building an Agile, Change Adaptive Organization

The Practical Leader

” That’s a key conclusion of a major study by Harvard Business School’s Project on Managing the Future of Work and the Boston Consulting Group’s Henderson Institute. They found “the two groups perceived the future in significantly different ways.”

Knowledge Is Power. Data Isn’t.

In the CEO Afterlife

At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. How many times have you heard that “knowledge is power?” I’m guessing that without much thought, you readily nod your head in agreement.

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Test-Running A New Business Idea

Strategy Driven

Use a focus group of strangers. Organising a focus group of strangers and pitching your idea to them can be a way of seeing how your business idea will really get on in the market. Photo courtesy of Max Pixel.

An Army of One

General Leadership

All are intentionally designed to reinforce that every individual is simply one part of a larger group at work. Many of you may remember seeing the following TV commercial several years ago: A soldier is running alone across the desert, carrying a backpack but no rifle.

Bond 360

Moose Mess: Boeing’s Culture May Have Caused Those Tragic Crashes

The Practical Leader

” Get a facilitator outside of your team to run focus groups, conduct confidential interviews, or do a survey of your team or organization to identify and prioritize Moose issues. Cluster the similar points until you have 5 – 7 major groupings or clusters.

5 Leadership Signals that Turn Culture into Advantage

Skip Prichard

That example highlights the glaring importance of focusing on culture. I’d need to conduct a dozen customer and employee focus groups to fill in the gaps if I wasn’t having regular check-ins with the shoeshine guy.” Make Your Culture an Asset.

New Leadership for a Changing Workforce

Great Leadership By Dan

So, for these Second-Wavers, I’d recommend focusing on the three P’s: Personal Attention, Professional Development, and Purpose. Purpose After observing focus groups of Second-Wavers, one thing really stands out: They want to know not just what to do and how to do it, but why.

Picturing Myself as a Photographer

Lead Change Blog

This post is a part of our 2016 Lead Change Group Guest Blogger Series. Within each theme Facebook provides a range of focused groups and pages – some are interest groups, others focused specifically on photography, and many commercial retail pages.

How to Get Employees to Care About Your Company

Let's Grow Leaders

Nothing is more disconcerting that watching employees share relentless feedback in focus groups and having execs finally pay attention when the consultant comes in and says the same thing.

5 Ways to Ensure Your Messages Get Through to Employees


Understanding your audience helps you focus on those messages that will most resonate. For more systematic listening, targeted practices such as focus groups, surveys, and meetings with teams offer unparalleled insight into the success of any communication.

How to Keep Your Team Agile and Aligned Under Pressure

Strategy Driven

Therefore, it is in your best interest as a leader to focus more on achieving, gauging, and calibrating alignment than almost any other executional activity. Conduct focus groups, one on one’s, and surveys to get a strong grip on the current state of your business culture.

New Approaches to Leadership Development: A New VUCA Filter

Great Leadership By Dan

Action Item: Set up focus groups and ask employees how they stay informed about the company.

Three Pillars Of Executive Presence And The Aspects Of Gravitas

Eric Jacobson

After two years of research, forty focus groups and a national survey, author Sylvia Ann Hewlett contends the three pillars of Executive Presence are: How you act ( gravitas ) How you speak (communication ) How you look ( appearance ) All three work together to help you telegraph (signal) to others that you have what it takes and that you're star material.

The Three Pillars Of Executive Presence

Eric Jacobson

After two years of research, forty focus groups and a national survey, author Sylvia Ann Hewlett contends the three pillars of Executive Presence are: How you act ( gravitas ) How you speak (communication ) How you look ( appearance ) All three work together to help you telegraph (signal) to others that you have what it takes and that you're star material.

Don’t Be a Leader of Stupid Rules

Lead Change Blog

Now, focus the service garbage detection spotlight on every other process in search of stupid rules. Create an on-going virtual customer focus group focused on policies, procedures and practices.

9 Must Haves for Business Success

Great Leadership By Dan

Focus groups and stay-interviews can reveal why people want to come to work every day. Performance reviews should focus on outcomes and results.

How To Achieve Executive Presence

Eric Jacobson

Executive Managerial Leadership Coaching: Case Study

Mike Cardus

Creating a renewed focus for each person to be working for shared values and commitment to the organization, teams, the community, stake holders, and each other. Within these coaching times focused development, feedback and field work assignments were discussed and explored to develop the defined objectives. Executive Coaching and peer coaching groups were established to highlight and sharpen existing great behaviors and actions.

Who was Steven P. Jobs?

Coaching Tip

He was a focus group of one, the ideal Apple customer, two years out. If you had listened to Steven P. Jobs' presentations over the years, he came across not as the creator of a product so much as its very first fan--the first person to digest its possibilities.

Do You Have Executive Presence?


The study surveyed 18 focus groups, 4,000 college-degreed professionals, 50 personal interviews and 268 senior-level executives and concluded that leadership positions are most often given to those who look the part.

Big Data In Your Shampoo?

Mills Scofield

Back then, they would run focus groups to see what customers liked/didn''t like about the product and would check competitors that began to do well. Amir Golan is the VP of Business Development at Signals Intelligence Group Ltd. Did you wash your hair this morning?

June 2018 Leadership Development Carnival

Lead Change Blog

David Grossman of The Grossman Group shared Top 11 Attributes of Leaders Who Excel at Communication and How We Define Them. Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified these 11 attributes that matter most.” Chris Edmonds of The Purposeful Culture Group provided Culture Leadership Charge: Generous Leadership.

How To Conduct A Stay Interview To Keep Your Best And Brightest Employees

Eric Jacobson

They are not team meetings or focus groups. They are not focused on job performance. Disengagement remains a fact of work for more than half of America's workers, according to the experts at Gallup.

Leadership Biz Cafe #6 – Andrea Kates on Fostering Innovation

Tanveer Naseer

Why leaders need to look beyond focus groups and market studies to find their next innovation. These days, everyone is talking about the importance of innovation to an organization’s future, but what exactly does it take to be innovative and how do we start? That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”.

It’s Time to Start Teaching Your Teams to Succeed

Management Excellence

For those who’ve lived and thrived on a high-performance team, the memory of what it was like to work with a motivated, caring, challenging (but respectful), accomplishment-focused group of individuals provides sustenance for the lonely, near-death experiences that characterize so many other team and project experiences in the workplace. If you’ve ever been part of a truly effective team…a high performance team, you know the experience is memorable.

How the best differ from the rest PART I

Six Disciplines

Finding people, motivating them, compensating them, keeping them focused, and keeping them satisfied are always hot topics in focus group research and in conversations we have with business owners. In trying to better quantify factors that contribute to excellence, we surveyed more than 300 small businesses (each with 10 to 100 employees) that included a range of service, product and project-oriented companies.

19 Tips & Ideas on Starting & Running Your Own Business

Miles Anthony Smith

See if you can't put a small focus group together, preferably strangers. While a focus group can't fully represent how your idea will do in the wild, it will at least give you an idea of how it could be received by the public. Starting Your Own Business?

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S.O.C.I.A.L. Media Principles

Modern Servant Leader

Domino's Pizza customer blasts the product in a focus group and praises the final result. The company focuses on serving their employees with benefits like free food, free personal coaching services and more.

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