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Resurrecting Employee Loyalty

The Leadership Advisor

Managers are killing off employee loyalty. Looping back to loyalty, it can flourish again. So where does a manager focus to let loyalty flourish? Refuse the popular notion that employee loyalty is waning.

Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

11 Steps to Create Unity and Loyalty

Lead Change Blog

Posted in Leadership Development If there is one difference maker in organizations, it may be the leaders’ ability to create unity and loyalty. Unity and loyalty often make the difference between mediocrity and greatness. Leadership Development community company culture Culture loyalty shared vision transparency unity visionWhen I see an organization that lacks personal accountability and has a toxic culture of finger pointing and blame, it is usually the result of [.].

quickpoint: Generosity Creates Loyalty

Leading Blog

“There are few things in the world that will change someone’s opinion of you as quickly as generosity” says Jon Acuff in Do Over. You will go to bat for people who have shown you generosity. Your employees will work harder. Your clients will return more often. When you are down, people will look for opportunities to pick you up. Fear will tighten your belt. Fear will say this is time for generosity.

To Develop a Culture of Trust and Loyalty, Try Sharing Your Leadership

Lead Change Blog

The term “drive performance” is popular in a bottom-line, transactional world made up of managers and executives who lead through their positional authority. Yet over the years I have learned that leadership culture has changed. Driving no longer holds a favorable place, especially with Millennials.

8 Principles to Build Loyalty

Lead Change Blog

Posted in Leadership Development [link] Jeremy Kingsley (member profile, website) wrote a post about loyalty over at the TLNT blog. He contrasted “short-term, bottom-line thinking” to loyalty and pointed out 5 negative impacts of that kind of disloyal environment. Leadership Development engagement loyaltyHe explained how those five impacts reduced the overall productivity and output of an organization by disengaging employees and making people [.].

How Leaders Build Employee Loyalty In The Most Trying Times

Tanveer Naseer

Lack of loyalty is a serious problem in organizations everywhere today. Both sides pay a price for this lack of loyalty. Workers are naturally less happy on the job when they sense little or no loyalty from their employer. Loyalty to colleagues can turn into an us-versus-them attitude toward those higher up. Margot Morrell and Stephanie Capprell, in their book “Shackleton’s Way”, list eight principles Shackleton applied to forge unity and loyalty among his team.

Leadership and Loyalty: Why It Must Start Within You

C-Level Strategies

The New Loyalty and Leadership. So, in the spirit of thinking about a new kind of loyalty, of being a leader who sets out on an untraveled path and inspires others to join in the cause or simply to follow with unrivaled loyalty, I want to go deeper in this post this week.

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

Loyalty Isn’t Dead (or It Shouldn’t Be)

Kevin Eikenberry

The post Loyalty Isn’t Dead (or It Shouldn’t Be) appeared first on Kevin Eikenberry on Leadership & Learning. Leadership & Supervisory Skills Personal & Professional Development loyaltyThe prevailing wisdom is that most everyone will have a variety of jobs over their working life. And, it’s actually more than just prevailing wisdom. According to The U.S. Bureau of Labor Statistics, people born between 1957 and 1964 held an average of 11.7

Customer Loyalty – Marrying Ease With Humanity

Tanveer Naseer

But wait, didn’t I suggest that customer loyalty involves a marriage of some sort? Those connections build customer loyalty and referrals. The following is a guest piece by New York Times best-selling author Joseph Michelli.

0707 | The Power of Reciprocal Loyalty with Daniel Korschun


Demoulas and how reciprocal loyalty made for a successful business and a revolutionary act of followership. The power of reciprocal loyalty. Leadership Podcast burkus follower followership leadership Loyalty servant leadership trust

On Leadership, Loyalty and Listening to Your Customers

Linked 2 Leadership

When it comes to leadership, every leader needs to understand that they are on the front lines with everyone looking at them. And this especially true in business when it is your customers who are watching you. They look to you to understand them, serve them, and know their needs. Really Knowing Your Customers There’s […]. Authentic Leadership Coaching Corner Leadership Lessons Learned Leading Change Customer Relations leadership learning Stephen Monaco

155: How to Inspire Lifetime Loyalty | with Lee Caraher

Engaging Leader

As millions of millennials and the even younger GenZers come into the workforce with very different expectations and definitions of loyalty, companies need to shift to make the most of those workers’ energy, skill sets, and incredible potential.

Act Quickly To Build Loyalty

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Leadership

Rajat Paharia on “The Three Faces of Loyalty”

First Friday Book Synopsis

In the first chapter of his recently published book, Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification, Rajat Paharia shares what he characterizes as “The Three Faces of Loyalty.” ” Here is a briefing on the key ideas: Loyalty 1.0 “We all know Loyalty 1.0 Bob''s blog entries BOX Technologies Kimberly ClarkIDEO Bravo Bunchball ESPN Loyalty 1.0 Loyalty 2.0 Loyalty 3.0

Why employees love their jobs: 3 keys to boosting morale, loyalty

Managers are Heroes

To find out what key workplace qualities increase employee loyalty and enthusiasm, we turned to Top Workplaces. The post Why employees love their jobs: 3 keys to boosting morale, loyalty appeared first on Managers Are Heroes.

Are the Days of Brand Loyalty Over?

Women on Business

We''ve Moved! Update your Reader Now. This feed has moved to: [link] If you haven''t already done so, update your reader now with this changed subscription address to get your latest updates from us. link]. Marketing

Why Customer Gratitude Trumps Loyalty

Harvard Business Review

But research shows that loyalty is in decline. So what can marketers do with their loyalty programs to earn greater trust, commitment and advocacy? It takes a rethinking of what loyalty really means in a digital age. Loyalty needs to be reciprocal.

The Personal Strength of Loyalty - The Glue of Relationships

Building Personal Strength

One force that strengthens relationships is a dynamic we refer to as loyalty. His most recent act of loyalty was to restructure our credit to our advantage, to help us thrive during the recession. So loyalty is earned, and it’s a two-way street.

Loyalty - Be There for the People You Care About

Building Personal Strength

Personal Strength Loyalty Trust My Story When our home in Vero Beach, Florida, was hit by Hurricane Frances in 2004, we were without power in hot, humid weather for over ten days. We spent every one of those days cleaning up our property.

Where’s the Loyalty? How to get the most out of your team even in the most trying times

Ron Edmondson

Lack of loyalty is a serious problem in organizations everywhere today. Both sides pay a price for this lack of loyalty. Workers are naturally less happy on the job when they sense little or no loyalty from their employer. Loyalty to colleagues can turn into an us-versus-them attitude toward those higher up. Margot Morrell and Stephanie Capprell, in their book Shackleton’s Way , list eight principles Shackleton applied to forge unity and loyalty among his team.

How to Motivate Your Team & Why Your Employee Perk Won’t Work

Lead Change Blog

The thought that I could treat you poorly and then buy your loyalty with a few donuts or free beer is ludicrous. Do you struggle with employee loyalty? Recently, my daughter invited me on a tour of New Belgium Brewery.

Brand Loyalty


He was discussing the question of whether we retain loyalty to a product we encountered in our youth. That got me to thinking, of course, about my own brand loyalties. So where are my strongest brand loyalties? I was listening to Dennis Prager on the radio yesterday. He noted that while he grew up in a Crest toothpaste household, he switched to Colgate as soon as he left home. His first two cars were Saabs but he didn't stay with that brand.

How Responding Quickly Builds Customer Loyalty

Eric Jacobson

Eric Jacobson on Leadership and Management Customer Retention Customer Service Customer Loyalty A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all.

Top 5 Factors That Drive Employee Loyalty

Eric Jacobson

In summary, the top five employee loyalty drivers are: Job Security Benefits Opportunities To Use Skills Organization's Financial Stability Compensation Leaders, be sure you are doing everything possible to let your employees have opportunities to use their skills to make a meaningful difference.

Marketing Is Dead, and Loyalty Killed It

Harvard Business Review

Your job is obsolete, and unless you turn yourself into a Chief Loyalty Officer, you’re sure to eventually be replaced by one. But the earnings report makes clear that intense loyalty to the iPhone– 87% loyalty, to be precise – is what really drives its success.

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Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk.

Authenticity Is The Secret Sauce

General Leadership

Curator Posts attitude Authenticity Being Real character choose Emotion Inspiration leader Leadership Learning Loyalty performance and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link].

Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. ” and instead asking themselves, “What kind of loyalty do we want our customers to have , and do we want to have for our customers?”

How to Encourage Employee Loyalty & Retain Good Workers

Chart Your Course

It’s no wonder, then, that employers are looking for ways to encourage loyalty and retain good employees. Loyalty Both Ways. Does the company deserve the loyalty of its employees?

Training Improves Loyalty in Organizations

First Friday Book Synopsis

Loyalty in organizations has become a premium over the past twenty years. Training has become a factor that increases… Read More Training Improves Loyalty in Organizations. Karl's blog entries compensation employers and employee Korn Ferry Hay Group loyalty motivating factors personal career developmnet training workplace loyaltyIt has been a two-way street, with employees chasing employers for first place status in disloyalty.

How To Cultivate Enduring Customer Loyalty To Keep Your Business Thriving

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

Harvard Business Review on Increasing Customer Loyalty: A book review by Bob Morris

First Friday Book Synopsis

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review. Loveman Harvard Business Review Harvard Business Review on Increasing Customer Loyalty Harvard Business Review Press How to create customers who are profitable Jackie Huba James L.

Contagious, and Loyalty 3.0 – Synopses Now available at

First Friday Book Synopsis

We have just “uploaded” our synopses of our selections from the August First Friday Book Synopsis: Contagious: Why Things Catch On by Jonah Berger and Loyalty 3.0: We have synopses of many terrific books available at our companion web site: — books like: Steve Jobs; Lean In; Outliers; Decisive, and many, many, many more.

A Prescription For Empowering Employees To Succeed And Grow

Tanveer Naseer

That kind of loyalty and dedication was not simply because Mr. Hainsworth was a generous boss with both pay and vacation time.

Will Moneyball Analytics Kill Loyalty and Leadership?

Harvard Business Review

The cultural values of loyalty and leadership are being redefined by the economic value of forecasting methodologies (PDF). Future potential matters (much) more than past performance. That's the new quantitative consensus reshaping professional sports worldwide.

9 Tips For Delivering Excellent Customer Service

Eric Jacobson

Thanking customers for complaining says that you value their loyalty. AMACOM AMACOM Books Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management Leading a customer service team?

Tips 102

Loyalty - Be There for the People Who Are Important to You

Your Voice of Encouragement

skip to main | skip to sidebar Monday, January 11, 2010 Loyalty - Be There for the People Who Are Important to You Its not easy to be true to your relationships when people you care about are going through tough times.

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Colin Shaw on “New Generation of Business: Connecting Employee Loyalty with Customer Loyalty”

First Friday Book Synopsis

Here is a brief excerpt from Colin Shaw‘s article for LinkedIn. To read the complete article, check out other superb resources, and sign up for email alerts, please click here. * * * Successful companies have loyal employees. They also have loyal customers. But the question for researchers and consultants for the past two decades […].