NOVEMBER 15, 2016
In his book, THE CUSTOMER LOYALTY LOOP, Fleming offers proven secrets for building a systematic (and replicable) process to acquire loyal customers who will become evangelists for your business. . Source: Noah Fleming: The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions. Is the strategy, psychology and process used to get a customer to say "yes" the first time, the same for getting them to say "yes" the second time?