Bonding with Customers: The Leadership Side
Lead Change Blog
AUGUST 26, 2021
Campbell viewed camps as a type of bonding agent. Bonding was a much deeper relationship feature than simply connecting or understanding or appreciating. We connect with folks in our neighborhood, but we bond with our close friends and family. What would bonding look like with customers? And what can leaders do to nurture a culture that supports bonding, not just connecting? Bonding Up Close and Personal. What does bonding with customers look like?