Lessons from the Missing Hotel Room

Kevin Eikenberry

A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below!

How to enable bookings for your hotel from your Facebook Page

Krishna De

Are you in the hotel business and have a Facebook Page? I see a number of hotel websites trying to integrate their booking engine within their Facebook Page but mostly these take you back to their website booking engine.

Trending Sources

Hotels

Execupundit

For the most part, Kurt Harden and I have the same feelings about hotels. [I I love some hotels. Just typing that transports me to pleasant stays in London and Hawaii.] But consider this excerpt from Cultural Offering : First, I am a germaphobe.

Hotel Russell

Execupundit

My family's favorite hotel in London. Great location a nd it's hard to resist a place with "Lucky George

1969 - "Hotel California" Conjures Up a Miracle Year

Building Personal Strength

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey.

Holiday Travel Brands

Coaching Tip

time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by.

How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business Review

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.

Is Vegas' Cosmopolitan Hotel Just The Right Amount Of Wrong?

Bird's Eye View

friend of mine recently stayed in Vegas at the Cosmopolitan Hotel. I guess someone talked them into the ad campaign run by the hotel as well. Have you heard of it?

Do you have leadership presence?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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HP Headed to Hotel California?

Women on Business

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road.

The Hotel Has a Grilling Area

Execupundit

Spiegel reports on a cannibalism case in Germany : The vast majority of forum-users, criminologist Petra Klages told Die Welt, are only interested in safely playing out a fantasy. Somewhat ominously, however, users for the forum are able to check a box marked "I''m interested in more than just role play

How leaders seek the best in others?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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The Mirror Test

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Three ways leaders drive the Brand Promise!

Linked 2 Leadership

Originally posted on Leadership Cafe : Last week I ran into a customer who relocated his hotel reservations from another hotel in the city to our hotel. He calls himself a… Servant Leadership

Five Reasons Great Leaders are Great Networkers

Kevin Eikenberry

For some that word brings images of hotel meeting rooms, coffee (or a cash bar), and a room of people trying to give you their business card. Networking.

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Leading a significant life

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Sears & Rock Music & Hollywood and Blackberry & (“Old”) Malls are in Trouble — A Few Observations at the End of 2011

First Friday Book Synopsis

Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.].

Execupundit.com: Business Travel Memories

Execupundit

Opening a hotel room door in Jackson, Mississippi late one night and finding a young woman asleep in the bed. (I The lemon cake in the hotel restaurant at LEnfant Plaza. The Miami Beach hotel that was surrounded by vultures.

Hiring Trends: Make Sure You Aren’t Behind the Times

First Friday Book Synopsis

Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website.

Lessons from the Simmons Leadership Conference

First Friday Book Synopsis

Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.].

Lost in Translation: How Being Uncomfortable Can Improve Your Communication

Linked 2 Leadership

Picture yourself exploring a foreign land when a hotel employee runs to you with a worried look on his face and explains something rapidly in his native tongue that you are nor presently comprehending. Is the hotel on fire? He is communicating something seemingly urgent, yet you are completely confused. Is a tsunami coming? Maybe […].

The next time you stay at a Marriott hotel look in the nightstand.

Eric Jacobson

Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome!

Are You Ready for the Changing Workplace?

The Practical Leader

on April 18 at the beautiful Royal York Hotel in Toronto. management Blue Jays brand management employee engagement leadership Royal York Hotel Simon Sinek social media Start with Why: How Great Leaders Inspire Everyone to Take Action Toronto Vera Asanin Your Workplace

Leaders Travel Light

Chris Brady

" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel.

Excellence

Execupundit

Grand Hotel Greta Garbo.

The New Gold Standard: A book review by Bob Morris

First Friday Book Synopsis

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company

7 Timeless Leadership Lessons from an Anachronistic Concierge

Linked 2 Leadership

was a hotel concierge performing at the very top of his game at a time when Europe was heading into its darkest hour. Monsieur Gustave H. He was a man so devoted to his profession and committed to his personal values that it eventually cost him his life. 7 Timeless Leadership Lessons Here are […].

Seven Reasons Why Training Doesn’t Produce the Desired Results (and What You Can Do About It)

Kevin Eikenberry

On any given day in corporate meeting rooms and hotel spaces around the world, training is taking place. And unfortunately, a large percentage of that training won’t get the results that were hoped for when the dollars were spent and the time was placed on people’s calendars.

The Dumpster Effect

Let's Grow Leaders

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand.

The Zappos Experience: A book review by Bob Morris

First Friday Book Synopsis

Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.

How I set myself up to Get Lucky

Jason Womack

And a hotel. Travel Day. A car. A bus. Two plans. A rental car. All in the span of 14 hours. The intention, 14 cups of water. Yup, on travel days I go for a cup an hour. Does it. The Little Things Travel

Learning from Steve Jobs: How to lead with purpose

First Friday Book Synopsis

Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar

Emotional Equations: A book review by Bob Morris

First Friday Book Synopsis

Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].

When Values Are Strategic: A book review by Bob Morris

First Friday Book Synopsis

When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.].

Prescription for Excellence: A book review by Bob Morris

First Friday Book Synopsis

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.].

25 Ways to Spot Leaders You Can Trust

Leadership Freak

How do they treat rental cars and hotel rooms? Before everything else, determine if people are trustworthy. But, what if time is short and schedules full? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership

Is it Time To Evaluate Your Life?

Kevin Eikenberry

According to the early morning CNN show I saw in the hotel lobby this morning, it is. Because it is National Evaluate Your Life Day. Here’s more info) While anytime is a good time to reflect on and evaluate your life. To give you time to actually do it, I won’t attempt to persuade [.]. Learning Success

How to Hire Rock Stars

Kevin Eikenberry

I put this slide on the screen yesterday, while giving a talk on hiring strategies for Choice Hotels International Convention. If you want to hire rock stars, you can’t wait until you have an opening to start thinking about hiring. Here’s an exercise to do today to help you implement this idea. [.]. Developing Others Innovation Leadership hiring talent management

Steve Yastrow: An interview by Bob Morris

First Friday Book Synopsis

Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.

3 Leadership Skills You Should Never Compromise

Anese Cavanaugh

Due to last minute planning, I put us in a hotel that I’d booked against my better judgment and compromised our environment. My daughter and I took a little vacation up the coast. It was beautiful, weather perfect, simply lovely. But I made one huge mistake that almost cost us the trip.

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