For the most part, Kurt Harden and I have the same feelings about hotels. [I I love some hotels. Just typing that transports me to pleasant stays in London and Hawaii.] But consider this excerpt from Cultural Offering : First, I am a germaphobe.

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Slapped at the Hotel Front Desk

Leadership Freak

The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading → Anger Humility arrogance Leadership Development

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Hotel Russell


My family's favorite hotel in London. Great location a nd it's hard to resist a place with "Lucky George

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Lessons from the Missing Hotel Room

Kevin Eikenberry

A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below!

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HP Headed to Hotel California?

Women on Business

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road.

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“What’s Will the Customer Want Tomorrow?” – Oh for the Prescience of Concierge M. Gustave of the Grand Budapest Hotel

First Friday Book Synopsis

I skate to where the puck is going to be, not where it has been. Wayne Gretzky M. Gustave is a didact of high-level service, schooling young Zero Moustafa in the art of understanding what a guest wants, and getting it to the guest, before the guest has even thought of it. The Grand Budapest […]. Randy''s blog entries

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1969 - "Hotel California" Conjures Up a Miracle Year

Building Personal Strength

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey.

How to enable bookings for your hotel from your Facebook Page

Krishna De

Are you in the hotel business and have a Facebook Page? I see a number of hotel websites trying to integrate their booking engine within their Facebook Page but mostly these take you back to their website booking engine.

Is Vegas' Cosmopolitan Hotel Just The Right Amount Of Wrong?

Bird's Eye View

friend of mine recently stayed in Vegas at the Cosmopolitan Hotel. I guess someone talked them into the ad campaign run by the hotel as well. Have you heard of it?

Quick Look


The trailer for " The Grand Budapest Hotel

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Steve Yastrow: An interview by Bob Morris

First Friday Book Synopsis

Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.

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Holiday Travel Brands

Coaching Tip

time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by.

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War Off Drugs Presentation Given To Dallas High Noon Club

First Friday Book Synopsis

One of our Creative Communication Network speakers, Carmen Coreas, presented her program to the Dallas High Noon Club on Thursday, May 5 at the Love Field Doubletree Hilton hotel. Karl's blog entries Carmen Coreas Creative Communication Network Dallas High Noon Club Doubletree Hilton Hotel Eastern societies energy drinks Karl Krayer Love Field prescription drugs Steve Gooch War Off Drugs

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Watch a Podcast of Our Program on Campaign Communication

First Friday Book Synopsis

Karl's blog entries Uncategorized High Noon Club High Noon Club of Dallas Karl Krayer Love Field Doubletree Hotel Political Communication Randy Mayeux Steve GoochClick HERE or on the link below to watch a podcast of the program I did on Thursday with Randy Mayeux at the High Noon Club of Dallas. The topic was “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” ”

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How Smart Business Travelers Get More from Hotels

Harvard Business Review

Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay.

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

Harvard Business Review

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

Looks Promising


The trailer for " The Grand Budapest Hotel.

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How to Stay in Premium Hotels Without Blowing Your Expense Account

Harvard Business Review

Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. The critical missing information is the hotel name.

Join Me for a Cocktail for a Life-saving Cause | C-Level.

C-Level Strategies

I realized this when he reached out to my Twitter-friend-turned-real-life-friend Lisa Diomede and me and asked us to co-hostess the inaugural #Cocktails4Causes at The Drake Hotel here in Chicago.

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Great Moments in Police Work


The arrest scene in The Grand Budapest Hotel

Hotels 100 Entertainment Break: Check Out "Grand Hotel"

Execupundit Commentary by Michael Wade on Leadership, Ethics, Management, and Life Wednesday, February 09, 2011 Entertainment Break: Check Out "Grand Hotel" I watched Grand Hotel recently and was reminded of what a truly great film can be. [It

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Music Break: The Eagles


Back by popular demand: " Hotel California

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Kill the Company: A book review by Bob Morris

First Friday Book Synopsis

Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2013) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to kill an entire company or eliminate all of its status quo. If Lisa Bodell knows […].

Leading the Starbucks Way: A book review by Bob Morris

First Friday Book Synopsis

Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons For Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

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What's in a Name?


The Hotel Russell was a charming hotel right on Russell Square in London. But then they renamed the hotel. A great location. It needed remodeling so that chore was completed. They seem to have done a fine job. Downright chilly. No warmth. No tradition. Bad move

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Sears & Rock Music & Hollywood and Blackberry & (“Old”) Malls are in Trouble — A Few Observations at the End of 2011

First Friday Book Synopsis

Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.].

Hotels 100 Business Travel Memories


Opening a hotel room door in Jackson, Mississippi late one night and finding a young woman asleep in the bed. (I The lemon cake in the hotel restaurant at LEnfant Plaza. The Miami Beach hotel that was surrounded by vultures.

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How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business Review

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.

Leaders Travel Light

Chris Brady

" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel.

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"Nonsmoking" Hotel Rooms Aren't Really Free of Smoke

Harvard Business Review

"Nonsmoking" rooms In hotels that allow smoking elsewhere had up to nearly 5 times the tobacco-related air pollutants as accommodations in smoke-free hotels, according to a study of 40 hotels led by Georg E. In some cases, traces of nicotine in nonsmokers'' urine was more than twice as high for those who had stayed in nonsmoking rooms, as opposed to smoke-free hotels, The New York Times says in a report in the study

The New Gold Standard: A book review by Bob Morris

First Friday Book Synopsis

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company

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Chip R. Bell: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations […].

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The Zappos Experience: A book review by Bob Morris

First Friday Book Synopsis

Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.

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Three ways leaders drive the Brand Promise!

Linked 2 Leadership

Originally posted on Leadership Cafe : Last week I ran into a customer who relocated his hotel reservations from another hotel in the city to our hotel. He calls himself a… Servant Leadership

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Now this takes teamwork…

Talent Technologies

We’re talking about a hotel site where the construction team managed to build an astonishing 15 floors in under 48 hours!

Hiring Trends: Make Sure You Aren’t Behind the Times

First Friday Book Synopsis

Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website.

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A Lesson in Valuing People

Michael Lee Stallard

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. human value leadership connection culture Crisis Human Value india Leaders in Crisis Mumbai November 26 2008 Ratan Tata Taj Mahal Palace and Tower Hotel Tata Group Values

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Learning from Steve Jobs: How to lead with purpose

First Friday Book Synopsis

Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar

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Emotional Equations: A book review by Bob Morris

First Friday Book Synopsis

Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].

When Values Are Strategic: A book review by Bob Morris

First Friday Book Synopsis

When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.].

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