Lead Change Blog

AUGUST 26, 2021

Years ago, I worked with the Ritz-Carlton Hotel Company and stayed at the Pentagon City, VA property near Reagan International Airport. The hotel is connected directly to the Fashion Centre, an upscale two-level mall. I met in the hotel bar with the general manager. Bonding Up Close and Personal. ” I objected a bit.

Bond 317

Bond Leadership Hotels Competitive Advantage 317

Leadership Freak

JUNE 7, 2018

The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading →

Hotels 184

Hotels Leadership Development Development Leadership 184

CEO Insider

APRIL 29, 2023

Lebua Hotels & Resorts founder and CEO Deepak Ohri and Sharda Group of Companies CEO Dr. Amit Kailashchandra Lath have been chosen to join the board of directors and the executive council of CEOWORLD magazine, according to an announcement […] The post CEOWORLD magazine elected Deepak Ohri and Dr.

Magazine 133

Magazine Hotels CEO Execution 133

Lead Change Blog

MARCH 12, 2019

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Impressive.

Metrics 370

Metrics Succession Hotels Long-term 370

Leadership Freak

MAY 13, 2020

Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. My experience with irons also taught me… Continue reading →

Hotels 244

Hotels How To Leadership Development Development 244

Let's Grow Leaders

AUGUST 27, 2013

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. Right beside the dumpsters were several tables set up for a “recognition” luncheon for hotel staff. [.]

Hotels 411

Hotels Incentives Leadership Energy 411

The Horizons Tracker

MAY 10, 2022

The authors highlight the intense staffing challenges in the hospitality sector, which have prompted some hotels to turn to robots and other forms of automation to do everything from room cleaning to customer service. The research saw volunteers shown a number of scenarios whereby they would have to interact with a service robot in a hotel.

Influence 110

Influence Hotels Objective Succession 110

Lead Change Blog

JANUARY 20, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Authenticity and effective communication [.]

Leadership 365

Leadership Leadership Development Hotels Teamwork 365

Let's Grow Leaders

OCTOBER 4, 2016

I was the VP of well-known hotel chain. One hotel was consistently running out of shampoo. It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below. This was our moment to shine. .

Hotels 459

Hotels COO Leadership Management 459

CEO Insider

JANUARY 3, 2023

Whether you’re a hotel owner or you run a restaurant, it’s crucial that you stay ahead […]. Additionally, customer expectations are always shifting based on new technologies that are introduced. Obsolete systems will have a negative impact on your bottom line.

Industry 113

Industry Technology Magazine Hotels 113

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Hotels 313

Hotels Bureaucracy Policies Leadership 313

Lead Change Blog

JANUARY 29, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Leadership Development 316

Leadership Development Hotels Teamwork Leadership 316

Lead Change Blog

DECEMBER 18, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. As a leader, what dialogue [.]

Leadership Development 322

Leadership Development Hotels Teamwork Leadership 322

Lead Change Blog

OCTOBER 11, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. We can start the journey by asking ourselves- Do we live [.]

Servant Leader 330

Servant Leader Leadership Development Hotels Teamwork 330

Lead Change Blog

JUNE 10, 2014

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 286

Hotels Teamwork Leadership Development Leadership 286

The Horizons Tracker

MAY 18, 2023

Participants were asked to read fake hotel reviews, with some of the reviews left by people with a Black race profile picture, and some by reviewers with no avatar at all. They were asked to complete a questionnaire to gauge how trustworthy and credible the reviews were. .

Review 87

Review Hotels Participative Influence 87

Lead Change Blog

MAY 30, 2018

Following long hours of travel from the US, relaxing in the hotel sauna seemed a great way to end the day. After entering the sauna, I was joined by a woman who was at the hotel with her company for a leadership seminar. That night in the hotel dining room, I thought I saw the woman I had met in the sauna at a corner table.

Hotels 218

Hotels Leadership Resistance Conference 218

Joseph Lalonde

OCTOBER 4, 2019

Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. This session’s speaker is Horst Schulze.

Blog 121

Blog Hotels Conference Leadership 121

Leadership Freak

NOVEMBER 21, 2017

It was dark while I drove to the hotel. I decided to begin the presentation, “Thank you for being heroes.” But, I ended up saying the opposite. I was scheduled to give a… Continue reading →

Hotels 239

Hotels How To Leadership Development Development 239

Building Personal Strength

FEBRUARY 14, 2011

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. Hotel California is one of my all-time favorite songs.

Hotels 92

Hotels Sports Leadership Video 92

Women on Business

SEPTEMBER 23, 2011

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

Hotels 150

Hotels CEO Wireless Long-term 150

Let's Grow Leaders

MARCH 29, 2013

” A Tweet Walks into a Bar I got to the hotel and asked the concierge for directions. Being agnostic to trolls, I took a day off work for growth and adventure. As I stepped off the train in Manhattan, my phoned beeped of a “tweetup” at the “Black Door.” He looked at me… “change your [.]

Management 399

Management How To Hotels Training 399

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

Govindarajan 224

Govindarajan Business Model Hotels Open-book 224

Michael Lee Stallard

NOVEMBER 26, 2013

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. He personally visited the families of all 80 employees who were affected.

Crisis 252

Crisis Hotels Leadership Skills 252

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

Blanchard 260

Blanchard Simon Ethics Hotels 260

Leadership Freak

MARCH 28, 2019

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading →

Hotels 139

Hotels 139

leaderCommunicator

NOVEMBER 22, 2021

Yet while more collaboration space, better videoconference technology and “hotel” desk space may be useful when employees are on site, that’s only part of the picture. To be successful with a hybrid work environment long term, it’s important to be conscientious about the employee experience all day, every day.

Decisionmaking 115

Decisionmaking Positioning Hotels Long-term 115

thoughtLEADERS, LLC

JUNE 29, 2020

Around 2007, Simon Cooper was the CEO of the Ritz-Carlton Hotel Company, where I was working with their senior leadership team. Simon offered an example of the challenges faced by the luxury hotel company in 2008, “I had a guest complain to me that he saw one of our bartenders serve a young guest a bottle of beer without a glass.

Leadership 109

Leadership Simon Hotels Cooper 109

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. (A Tragic Story of “Appreciation” Gone Wrong). Parking was tight, so we drove around the corner to the back of the building.

Morale 561

Morale Learning-by-Doing Hotels Bottom-up 561

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

Hotels 150

Hotels Learning-by-Doing Conference Follow-up 150

HR Digest

JANUARY 4, 2022

Hotel Staff Jobs in Japan. There are many hotels that search for staff all year long. You will find the hotels that look for staff that can speak basic Japanese and business English or above. This is a good job for people who want to make progress in their careers and learn new things while finding a job. .

Hotels 90

Hotels Learning-by-Doing Health Care Document 90

Terry Starbucker

OCTOBER 7, 2012

My thoughts centered around three companies – a hotel, a tech juggernaut, and a cable TV company. I recently asked him for an example of how he explains the history to his new employees, and he said all he has to do is point at the many past accolades and awards that lines the walls of the hotel.

Leadership 300

Leadership Hotels Class Video 300

Leading Blog

AUGUST 6, 2021

When I arrived at the hotel the following morning, the investors had already made up their minds. On the drive back, Medved had the sickening feeling that the successful day had just been completely ruined — who in their right mind would invest in companies that were threatened by missile attacks?

Entrepreneur 366

Entrepreneur Follow-up Hotels Proposal 366

Leadership Freak

JANUARY 26, 2014

How do they treat rental cars and hotel rooms? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership'

Hotels 279

Hotels Leadership Succession Positioning 279

Next Level Blog

JUNE 7, 2022

That could look like setting some boundaries on how many late nights you’re going to commit to or calling ahead to the hotel to see what the easy and close by options are for exercise. Fair enough, how about a 20-minute walk around the hotel property instead?

Travel 151

Travel How To Hotels Learning-by-Doing 151

Lead Change Blog

JULY 7, 2011

In the hours I have spent in crowded airports, stark hotel rooms, and local eateries, it is only my interactions with others that have mattered. Posted in Leadership Development Self Leadership I have spent the last month traveling all over the country and will do the same this month as well. Because You Can.

Leadership Development 376

Leadership Development Hotels Leadership Travel 376

HR Digest

JULY 2, 2022

One of the office horror stories is written by Priscilla, who works at a hotel as a hotel attendant. “I A man had come to the hotel to book a room for his business trip. Unfortunately, we got into an argument, and this got the attention of the hotel manager. I had worked at my previous job for 2 years.

Hotels 52

Hotels Letter Books Management 52