Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! MORE
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below! MORE
Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony. MORE
For some that word brings images of hotel meeting rooms, coffee (or a cash bar), and a room of people trying to give you their business card. Networking. MORE
HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road. MORE
How do they treat rental cars and hotel rooms? Before everything else, determine if people are trustworthy. But, what if time is short and schedules full? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership MORE
And a hotel. Travel Day. A car. A bus. Two plans. A rental car. All in the span of 14 hours. The intention, 14 cups of water. Yup, on travel days I go for a cup an hour. Does it. The Little Things Travel MORE
My family's favorite hotel in London. Great location a nd it's hard to resist a place with "Lucky George MORE
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.]. MORE
Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.]. MORE
was a hotel concierge performing at the very top of his game at a time when Europe was heading into its darkest hour. Monsieur Gustave H. He was a man so devoted to his profession and committed to his personal values that it eventually cost him his life. 7 Timeless Leadership Lessons Here are […]. MORE
I put this slide on the screen yesterday, while giving a talk on hiring strategies for Choice Hotels International Convention. If you want to hire rock stars, you can’t wait until you have an opening to start thinking about hiring. Here’s an exercise to do today to help you implement this idea. [.]. Developing Others Innovation Leadership hiring talent management MORE
Spiegel reports on a cannibalism case in Germany : The vast majority of forum-users, criminologist Petra Klages told Die Welt, are only interested in safely playing out a fantasy. Somewhat ominously, however, users for the forum are able to check a box marked "I''m interested in more than just role play MORE
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. The critical missing information is the hotel name. MORE
Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement. MORE
Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar MORE
time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by. MORE
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company MORE
Picture yourself exploring a foreign land when a hotel employee runs to you with a worried look on his face and explains something rapidly in his native tongue that you are nor presently comprehending. Is the hotel on fire? He is communicating something seemingly urgent, yet you are completely confused. Is a tsunami coming? Maybe […]. MORE
I skate to where the puck is going to be, not where it has been. Wayne Gretzky M. Gustave is a didact of high-level service, schooling young Zero Moustafa in the art of understanding what a guest wants, and getting it to the guest, before the guest has even thought of it. The Grand Budapest […]. Randy''s blog entries MORE
Originally posted on Leadership Cafe : Last week I ran into a customer who relocated his hotel reservations from another hotel in the city to our hotel. He calls himself a… Servant Leadership MORE
friend of mine recently stayed in Vegas at the Cosmopolitan Hotel. I guess someone talked them into the ad campaign run by the hotel as well. Have you heard of it? MORE
Are you in the hotel business and have a Facebook Page? I see a number of hotel websites trying to integrate their booking engine within their Facebook Page but mostly these take you back to their website booking engine. MORE
Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel. MORE
Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
on April 18 at the beautiful Royal York Hotel in Toronto. management Blue Jays brand management employee engagement leadership Royal York Hotel Simon Sinek social media Start with Why: How Great Leaders Inspire Everyone to Take Action Toronto Vera Asanin Your Workplace MORE
When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.]. MORE
According to the early morning CNN show I saw in the hotel lobby this morning, it is. Because it is National Evaluate Your Life Day. Here’s more info) While anytime is a good time to reflect on and evaluate your life. To give you time to actually do it, I won’t attempt to persuade [.]. Learning Success MORE
Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.]. MORE
On any given day in corporate meeting rooms and hotel spaces around the world, training is taking place. And unfortunately, a large percentage of that training won’t get the results that were hoped for when the dollars were spent and the time was placed on people’s calendars. MORE
My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
Opening a hotel room door in Jackson, Mississippi late one night and finding a young woman asleep in the bed. (I The lemon cake in the hotel restaurant at LEnfant Plaza. The Miami Beach hotel that was surrounded by vultures. MORE
Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.]. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
For the most part, Kurt Harden and I have the same feelings about hotels. [I I love some hotels. Just typing that transports me to pleasant stays in London and Hawaii.] But consider this excerpt from Cultural Offering : First, I am a germaphobe. MORE
Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay. MORE
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone. MORE
Due to last minute planning, I put us in a hotel that I’d booked against my better judgment and compromised our environment. My daughter and I took a little vacation up the coast. It was beautiful, weather perfect, simply lovely. But I made one huge mistake that almost cost us the trip. MORE
Hotels Related Topics Kevin Eikenberry
JUNE 27, 2017
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below!
Krishna De
APRIL 28, 2011
Are you in the hotel business and have a Facebook Page? I see a number of hotel websites trying to integrate their booking engine within their Facebook Page but mostly these take you back to their website booking engine.
Execupundit
APRIL 30, 2013
For the most part, Kurt Harden and I have the same feelings about hotels. [I I love some hotels. Just typing that transports me to pleasant stays in London and Hawaii.] But consider this excerpt from Cultural Offering : First, I am a germaphobe.
Execupundit
JULY 29, 2016
My family's favorite hotel in London. Great location a nd it's hard to resist a place with "Lucky George
Building Personal Strength
FEBRUARY 14, 2011
Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey.
Coaching Tip
DECEMBER 23, 2016
time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by.
Harvard Business Review
MARCH 1, 2017
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.
Bird's Eye View
APRIL 19, 2011
friend of mine recently stayed in Vegas at the Cosmopolitan Hotel. I guess someone talked them into the ad campaign run by the hotel as well. Have you heard of it?
Lead Change Blog
JANUARY 20, 2014
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
Women on Business
SEPTEMBER 23, 2011
HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road.
Execupundit
DECEMBER 5, 2013
Spiegel reports on a cannibalism case in Germany : The vast majority of forum-users, criminologist Petra Klages told Die Welt, are only interested in safely playing out a fantasy. Somewhat ominously, however, users for the forum are able to check a box marked "I''m interested in more than just role play
Lead Change Blog
DECEMBER 18, 2013
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
Lead Change Blog
JANUARY 29, 2014
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
Linked 2 Leadership
JANUARY 10, 2015
Originally posted on Leadership Cafe : Last week I ran into a customer who relocated his hotel reservations from another hotel in the city to our hotel. He calls himself a… Servant Leadership
Kevin Eikenberry
FEBRUARY 11, 2013
For some that word brings images of hotel meeting rooms, coffee (or a cash bar), and a room of people trying to give you their business card. Networking.
Lead Change Blog
OCTOBER 11, 2013
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
First Friday Book Synopsis
DECEMBER 31, 2011
Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.].
Execupundit
FEBRUARY 12, 2011
Opening a hotel room door in Jackson, Mississippi late one night and finding a young woman asleep in the bed. (I The lemon cake in the hotel restaurant at LEnfant Plaza. The Miami Beach hotel that was surrounded by vultures.
First Friday Book Synopsis
MAY 28, 2011
Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website.
First Friday Book Synopsis
MAY 7, 2011
Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.].
Linked 2 Leadership
JULY 17, 2013
Picture yourself exploring a foreign land when a hotel employee runs to you with a worried look on his face and explains something rapidly in his native tongue that you are nor presently comprehending. Is the hotel on fire? He is communicating something seemingly urgent, yet you are completely confused. Is a tsunami coming? Maybe […].
Eric Jacobson
JULY 12, 2010
Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome!
The Practical Leader
FEBRUARY 27, 2012
on April 18 at the beautiful Royal York Hotel in Toronto. management Blue Jays brand management employee engagement leadership Royal York Hotel Simon Sinek social media Start with Why: How Great Leaders Inspire Everyone to Take Action Toronto Vera Asanin Your Workplace
Chris Brady
JULY 11, 2010
" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel.
First Friday Book Synopsis
SEPTEMBER 7, 2011
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company
Kevin Eikenberry
NOVEMBER 20, 2016
On any given day in corporate meeting rooms and hotel spaces around the world, training is taking place. And unfortunately, a large percentage of that training won’t get the results that were hoped for when the dollars were spent and the time was placed on people’s calendars.
Linked 2 Leadership
JUNE 16, 2014
was a hotel concierge performing at the very top of his game at a time when Europe was heading into its darkest hour. Monsieur Gustave H. He was a man so devoted to his profession and committed to his personal values that it eventually cost him his life. 7 Timeless Leadership Lessons Here are […].
Let's Grow Leaders
AUGUST 27, 2013
My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand.
First Friday Book Synopsis
NOVEMBER 14, 2011
Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.
Jason Womack
AUGUST 7, 2016
And a hotel. Travel Day. A car. A bus. Two plans. A rental car. All in the span of 14 hours. The intention, 14 cups of water. Yup, on travel days I go for a cup an hour. Does it. The Little Things Travel
First Friday Book Synopsis
NOVEMBER 4, 2011
Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar
First Friday Book Synopsis
MAY 25, 2012
Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].
First Friday Book Synopsis
MAY 17, 2012
When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.].
First Friday Book Synopsis
JUNE 17, 2011
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.].
Leadership Freak
JANUARY 26, 2014
How do they treat rental cars and hotel rooms? Before everything else, determine if people are trustworthy. But, what if time is short and schedules full? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership
Kevin Eikenberry
OCTOBER 19, 2011
According to the early morning CNN show I saw in the hotel lobby this morning, it is. Because it is National Evaluate Your Life Day. Here’s more info) While anytime is a good time to reflect on and evaluate your life. To give you time to actually do it, I won’t attempt to persuade [.]. Learning Success
Kevin Eikenberry
MAY 16, 2012
I put this slide on the screen yesterday, while giving a talk on hiring strategies for Choice Hotels International Convention. If you want to hire rock stars, you can’t wait until you have an opening to start thinking about hiring. Here’s an exercise to do today to help you implement this idea. [.]. Developing Others Innovation Leadership hiring talent management
Anese Cavanaugh
APRIL 19, 2016
Due to last minute planning, I put us in a hotel that I’d booked against my better judgment and compromised our environment. My daughter and I took a little vacation up the coast. It was beautiful, weather perfect, simply lovely. But I made one huge mistake that almost cost us the trip.
First Friday Book Synopsis
APRIL 6, 2014
Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.
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