INDUSTRY INSIGHTS YOUR PEERS ARE READING
Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2013) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to kill an entire company or eliminate all of its status quo. If Lisa Bodell knows […]. MORE
Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you? MORE
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable. MORE
Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! MORE
"Nonsmoking" rooms In hotels that allow smoking elsewhere had up to nearly 5 times the tobacco-related air pollutants as accommodations in smoke-free hotels, according to a study of 40 hotels led by Georg E. In some cases, traces of nicotine in nonsmokers'' urine was more than twice as high for those who had stayed in nonsmoking rooms, as opposed to smoke-free hotels, The New York Times says in a report in the study MORE
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below! MORE
Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony. MORE
One of our Creative Communication Network speakers, Carmen Coreas, presented her program to the Dallas High Noon Club on Thursday, May 5 at the Love Field Doubletree Hilton hotel. Karl's blog entries Carmen Coreas Creative Communication Network Dallas High Noon Club Doubletree Hilton Hotel Eastern societies energy drinks Karl Krayer Love Field prescription drugs Steve Gooch War Off Drugs MORE
HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road. MORE
So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. Barry Winiker/Getty Images. MORE
Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Catalyst Atlanta Live Blogging. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. MORE
Karl's blog entries Uncategorized High Noon Club High Noon Club of Dallas Karl Krayer Love Field Doubletree Hotel Political Communication Randy Mayeux Steve GoochClick HERE or on the link below to watch a podcast of the program I did on Thursday with Randy Mayeux at the High Noon Club of Dallas. The topic was “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” ” https://www.youtube.com/watch?v=7GCddMZ9fpg&feature=youtu.be MORE
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.]. MORE
I’m writing this from a hotel where I hadn’t planned to stay. Emotion is a fickle mistress. At first, I was angry at Amtrak for canceling the train. When I laid down last… Continue reading → Leading MORE
Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.]. MORE
And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly. MORE
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. The critical missing information is the hotel name. MORE
Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement. MORE
Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar MORE
time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by. MORE
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company MORE
I skate to where the puck is going to be, not where it has been. Wayne Gretzky M. Gustave is a didact of high-level service, schooling young Zero Moustafa in the art of understanding what a guest wants, and getting it to the guest, before the guest has even thought of it. The Grand Budapest […]. Randy''s blog entries MORE
Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel. MORE
A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel. MORE
Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading → Anger Humility arrogance Leadership Development MORE
When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.]. MORE
Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.]. MORE
Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. human value leadership connection culture Crisis Human Value india Leaders in Crisis Mumbai November 26 2008 Ratan Tata Taj Mahal Palace and Tower Hotel Tata Group Values MORE
Bill is looking glum, so I tell him about the job hotel. "OK, OK, Bill, three years ago when you were made redundant you visited the job hotel. There were hotel staff around to help. This week you went back to the job hotel and the lobby was full of people who had lost their luggage and missed their flights. There are times when the job hotel is kind to the passive traveler — you will be processed and packaged. MORE
The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations […]. MORE
My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.]. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. MORE
As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries. “We need a brand architecture that isn’t confusing to customers, hotel owners, or even our own employees,” said Anita. MORE
Entrepreneurship Managing Your Business Managing Your People coworking space dedicated desk Hot Desking hotelling managing your business strategydriven MORE
Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay. MORE
Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons For Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market MORE
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone. MORE
Hotels Related Topics Leadership Freak
JUNE 7, 2018
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading → Anger Humility arrogance Leadership Development
Kevin Eikenberry
JUNE 27, 2017
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below!
Strategy Driven
AUGUST 7, 2019
Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you?
Women on Business
SEPTEMBER 23, 2011
HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road.
Strategy Driven
AUGUST 9, 2019
A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel.
Eric Jacobson
JULY 12, 2010
Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome!
Building Personal Strength
FEBRUARY 14, 2011
Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey.
|
Strategy Driven
NOVEMBER 29, 2018
Entrepreneurship Managing Your Business Managing Your People coworking space dedicated desk Hot Desking hotelling managing your business strategydriven
First Friday Book Synopsis
APRIL 6, 2014
Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.
Joseph Lalonde
OCTOBER 4, 2019
Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Catalyst Atlanta Live Blogging. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference.
Michael Lee Stallard
NOVEMBER 26, 2013
Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. human value leadership connection culture Crisis Human Value india Leaders in Crisis Mumbai November 26 2008 Ratan Tata Taj Mahal Palace and Tower Hotel Tata Group Values
Coaching Tip
DECEMBER 23, 2016
time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by.
First Friday Book Synopsis
MAY 7, 2016
One of our Creative Communication Network speakers, Carmen Coreas, presented her program to the Dallas High Noon Club on Thursday, May 5 at the Love Field Doubletree Hilton hotel. Karl's blog entries Carmen Coreas Creative Communication Network Dallas High Noon Club Doubletree Hilton Hotel Eastern societies energy drinks Karl Krayer Love Field prescription drugs Steve Gooch War Off Drugs
|
First Friday Book Synopsis
FEBRUARY 27, 2016
Karl's blog entries Uncategorized High Noon Club High Noon Club of Dallas Karl Krayer Love Field Doubletree Hotel Political Communication Randy Mayeux Steve GoochClick HERE or on the link below to watch a podcast of the program I did on Thursday with Randy Mayeux at the High Noon Club of Dallas. The topic was “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” ” https://www.youtube.com/watch?v=7GCddMZ9fpg&feature=youtu.be
Harvard Business Review
JANUARY 7, 2016
Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay.
Harvard Business Review
SEPTEMBER 24, 2018
So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. Barry Winiker/Getty Images.
Leadership Freak
MARCH 28, 2019
The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading → Leading
Harvard Business Review
AUGUST 2, 2016
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. The critical missing information is the hotel name.
Harvard Business Review
MAY 18, 2018
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.
Harvard Business Review
OCTOBER 13, 2011
Bill is looking glum, so I tell him about the job hotel. "OK, OK, Bill, three years ago when you were made redundant you visited the job hotel. There were hotel staff around to help. This week you went back to the job hotel and the lobby was full of people who had lost their luggage and missed their flights. There are times when the job hotel is kind to the passive traveler — you will be processed and packaged.
First Friday Book Synopsis
DECEMBER 31, 2011
Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.].
First Friday Book Synopsis
SEPTEMBER 16, 2013
Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2013) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to kill an entire company or eliminate all of its status quo. If Lisa Bodell knows […].
Lead Change Blog
JANUARY 20, 2014
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
First Friday Book Synopsis
SEPTEMBER 4, 2013
Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons For Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
You're Not the Boss of Me
AUGUST 15, 2010
And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly.
Lead Change Blog
JANUARY 29, 2014
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
First Friday Book Synopsis
SEPTEMBER 7, 2011
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company
Lead Change Blog
DECEMBER 18, 2013
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
Lead Change Blog
OCTOBER 11, 2013
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.
Chris Brady
JULY 11, 2010
" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel.
First Friday Book Synopsis
NOVEMBER 14, 2011
Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.
First Friday Book Synopsis
JULY 22, 2013
The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations […].
First Friday Book Synopsis
MAY 28, 2011
Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website.
Harvard Business Review
MARCH 1, 2017
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.
Leadership Freak
NOVEMBER 16, 2018
I’m writing this from a hotel where I hadn’t planned to stay. Emotion is a fickle mistress. At first, I was angry at Amtrak for canceling the train. When I laid down last… Continue reading → Leading
Harvard Business Review
DECEMBER 13, 2017
As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries. “We need a brand architecture that isn’t confusing to customers, hotel owners, or even our own employees,” said Anita.
First Friday Book Synopsis
NOVEMBER 4, 2011
Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar
Harvard Business Review
MAY 29, 2013
"Nonsmoking" rooms In hotels that allow smoking elsewhere had up to nearly 5 times the tobacco-related air pollutants as accommodations in smoke-free hotels, according to a study of 40 hotels led by Georg E. In some cases, traces of nicotine in nonsmokers'' urine was more than twice as high for those who had stayed in nonsmoking rooms, as opposed to smoke-free hotels, The New York Times says in a report in the study
First Friday Book Synopsis
MAY 7, 2011
Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.].
Let's Grow Leaders
AUGUST 27, 2013
My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand.
First Friday Book Synopsis
MAY 25, 2012
Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].
First Friday Book Synopsis
MAY 17, 2012
When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.].
First Friday Book Synopsis
JUNE 17, 2011
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.].
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