Tips on hotel marketing 2019 (including email marketing)

Strategy Driven

Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. Smaller hotels however, usually rely on one or two individuals to organise all their hotel’s marketing strategies.

Slapped at the Hotel Front Desk

Leadership Freak

The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading → Anger Humility arrogance Leadership Development

Hotels 190

Lessons from the Missing Hotel Room

Kevin Eikenberry

A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below!

Hotels 141

HP Headed to Hotel California?

Women on Business

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road.

Hotels 133

Starting a Hotel Business: A Guide

Strategy Driven

Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you?

4 Tips To Running A Successful Hotel

Strategy Driven

A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel.

The next time you stay at a Marriott hotel look in the nightstand.

Eric Jacobson

Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome!

“What’s Will the Customer Want Tomorrow?” – Oh for the Prescience of Concierge M. Gustave of the Grand Budapest Hotel

First Friday Book Synopsis

I skate to where the puck is going to be, not where it has been. Wayne Gretzky M. Gustave is a didact of high-level service, schooling young Zero Moustafa in the art of understanding what a guest wants, and getting it to the guest, before the guest has even thought of it. The Grand Budapest […]. Randy''s blog entries

Hot Desking, Dedicated Desks And Coworking Spaces – What You Need To Know

Strategy Driven

Entrepreneurship Managing Your Business Managing Your People coworking space dedicated desk Hot Desking hotelling managing your business strategydriven

Hotels 127

Steve Yastrow: An interview by Bob Morris

First Friday Book Synopsis

Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.

A Lesson in Valuing People

Michael Lee Stallard

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. human value leadership connection culture Crisis Human Value india Leaders in Crisis Mumbai November 26 2008 Ratan Tata Taj Mahal Palace and Tower Hotel Tata Group Values

Hotels 218

Under-the-Radar Companies, including OYO Hotels, Carbon Engineering, Whim, and more!

Harvard Business Review

Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to. Competition Disruptive innovation Technology Audio

Catalyst 2019 Live Blogging Of Horst Schulze

Joseph Lalonde

Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Catalyst Atlanta Live Blogging. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference.

Blog 181

Holiday Travel Brands

Coaching Tip

time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by.

War Off Drugs Presentation Given To Dallas High Noon Club

First Friday Book Synopsis

One of our Creative Communication Network speakers, Carmen Coreas, presented her program to the Dallas High Noon Club on Thursday, May 5 at the Love Field Doubletree Hilton hotel. Karl's blog entries Carmen Coreas Creative Communication Network Dallas High Noon Club Doubletree Hilton Hotel Eastern societies energy drinks Karl Krayer Love Field prescription drugs Steve Gooch War Off Drugs

How Smart Business Travelers Get More from Hotels

Harvard Business Review

Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay.

How to Stay in Premium Hotels Without Blowing Your Expense Account

Harvard Business Review

Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. The critical missing information is the hotel name.

Watch a Podcast of Our Program on Campaign Communication

First Friday Book Synopsis

Karl's blog entries Uncategorized High Noon Club High Noon Club of Dallas Karl Krayer Love Field Doubletree Hotel Political Communication Randy Mayeux Steve GoochClick HERE or on the link below to watch a podcast of the program I did on Thursday with Randy Mayeux at the High Noon Club of Dallas. The topic was “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” ” https://www.youtube.com/watch?v=7GCddMZ9fpg&feature=youtu.be

7 Ways to Choose Your Failures Carefully

Leadership Freak

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading → Leading

Hotels 159

Lifestyle Brands Are Building Hotels Now. Here’s Why That Actually Makes Sense.

Harvard Business Review

So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. Barry Winiker/Getty Images.

"Nonsmoking" Hotel Rooms Aren't Really Free of Smoke

Harvard Business Review

"Nonsmoking" rooms In hotels that allow smoking elsewhere had up to nearly 5 times the tobacco-related air pollutants as accommodations in smoke-free hotels, according to a study of 40 hotels led by Georg E. In some cases, traces of nicotine in nonsmokers'' urine was more than twice as high for those who had stayed in nonsmoking rooms, as opposed to smoke-free hotels, The New York Times says in a report in the study

The Lonely Lobby of the Job Hotel

Harvard Business Review

Bill is looking glum, so I tell him about the job hotel. "OK, OK, Bill, three years ago when you were made redundant you visited the job hotel. There were hotel staff around to help. This week you went back to the job hotel and the lobby was full of people who had lost their luggage and missed their flights. There are times when the job hotel is kind to the passive traveler — you will be processed and packaged.

How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business Review

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

Harvard Business Review

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

The Amtrak Fiasco

Leadership Freak

I’m writing this from a hotel where I hadn’t planned to stay. Emotion is a fickle mistress. At first, I was angry at Amtrak for canceling the train. When I laid down last… Continue reading → Leading

Hotels 151

Do you have leadership presence?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Sears & Rock Music & Hollywood and Blackberry & (“Old”) Malls are in Trouble — A Few Observations at the End of 2011

First Friday Book Synopsis

Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.].

Kill the Company: A book review by Bob Morris

First Friday Book Synopsis

Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2013) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to kill an entire company or eliminate all of its status quo. If Lisa Bodell knows […].

Leading the Starbucks Way: A book review by Bob Morris

First Friday Book Synopsis

Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons For Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

The Mirror Test

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 416

How leaders seek the best in others?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 419

Leadership and The Attitude Contagion | You're Not the Boss of Me

You're Not the Boss of Me

And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly.

Leading a significant life

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 423

The New Gold Standard: A book review by Bob Morris

First Friday Book Synopsis

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company

Leaders Travel Light

Chris Brady

" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel.

Travel 133

The Zappos Experience: A book review by Bob Morris

First Friday Book Synopsis

Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.

Chip R. Bell: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations […].

Hiring Trends: Make Sure You Aren’t Behind the Times

First Friday Book Synopsis

Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website.

Learning from Steve Jobs: How to lead with purpose

First Friday Book Synopsis

Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar

The Dumpster Effect

Let's Grow Leaders

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand.

Hotels 241

Lessons from the Simmons Leadership Conference

First Friday Book Synopsis

Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.].

Emotional Equations: A book review by Bob Morris

First Friday Book Synopsis

Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].

When Values Are Strategic: A book review by Bob Morris

First Friday Book Synopsis

When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.].