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The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading → Leading MORE
Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2013) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to kill an entire company or eliminate all of its status quo. If Lisa Bodell knows […]. MORE
Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. A hotel business can be a stand-alone luxury villa, cottage or house, a large building with multiple rooms up to something more like a skyscraper with hundreds if not thousands of rooms. Is the hotel business right for you? How much does it cost to start a hotel business? MORE
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable. MORE
Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. ► August (20) ▼ July (5) Share The Bad News Run Better Meetings The next time you stay at a Marriott hotel look in. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! MORE
"Nonsmoking" rooms In hotels that allow smoking elsewhere had up to nearly 5 times the tobacco-related air pollutants as accommodations in smoke-free hotels, according to a study of 40 hotels led by Georg E. In some cases, traces of nicotine in nonsmokers'' urine was more than twice as high for those who had stayed in nonsmoking rooms, as opposed to smoke-free hotels, The New York Times says in a report in the study MORE
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here. MORE
Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony. MORE
One of our Creative Communication Network speakers, Carmen Coreas, presented her program to the Dallas High Noon Club on Thursday, May 5 at the Love Field Doubletree Hilton hotel. Karl's blog entries Carmen Coreas Creative Communication Network Dallas High Noon Club Doubletree Hilton Hotel Eastern societies energy drinks Karl Krayer Love Field prescription drugs Steve Gooch War Off Drugs MORE
HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road. MORE
So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. ” It seems the innovative footwear company, based in Spain, decided that one way to deepen ties to its fashion-conscious customers was to build hotels, first in Barcelona, then in Berlin, whose look and experience would echo the brand’s attributes. Barry Winiker/Getty Images. MORE
Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Catalyst Atlanta Live Blogging. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. This session’s speaker is Horst Schulze. The subject of excellence is what Horst will […] The post Catalyst 2019 Live Blogging Of Horst Schulze appeared first on Joseph Lalonde. MORE
Karl's blog entries Uncategorized High Noon Club High Noon Club of Dallas Karl Krayer Love Field Doubletree Hotel Political Communication Randy Mayeux Steve GoochClick HERE or on the link below to watch a podcast of the program I did on Thursday with Randy Mayeux at the High Noon Club of Dallas. The topic was “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” ” https://www.youtube.com/watch?v=7GCddMZ9fpg&feature=youtu.be MORE
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.]. MORE
Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.]. MORE
Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to. Competition Disruptive innovation Technology Audio MORE
You’re Not the Boss of Me Skip to content Home About Me About This Blog ← My Next Beginning…A Reflection on Change Asking for Help → August 16, 2010 · 12:36 am ↓ Jump to Comments Leadership and The Attitude Contagion During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. MORE
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. In the hotel industry, two popular hurdles are selling packages and employing uncertainty. It’s commonly believed within the hotel industry that business travelers will pay more than leisure vacationers. The critical missing information is the hotel name. MORE
Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement. MORE
Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar MORE
time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by. MORE
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company MORE
I skate to where the puck is going to be, not where it has been. Wayne Gretzky M. Gustave is a didact of high-level service, schooling young Zero Moustafa in the art of understanding what a guest wants, and getting it to the guest, before the guest has even thought of it. The Grand Budapest […]. Randy''s blog entries MORE
Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website. MORE
Managing Your People business management coworking space dedicated desk Entrepreneurship Hot Desking hotelling managing your business managing your people strategydriven MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development If you want to be successful leader, you have to take 100% responsibility for everything that happens in your life. MORE
Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. MORE
A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel. The location of your hotel will have a significant impact on its success. Typically, hotels in busy city centers or near major transport hubs tend to get the most business. Keep in mind that customer reviews can make or break a hotel. MORE
Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. Here are the lyrics to "Hotel California" (YT video and soundtrack below). Hotel California is one of my all-time favorite songs. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development Self Leadership When you are a leader, you are working with people. How you view people would have the greatest leadership impact on your careers as a leader. MORE
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading → Anger Humility arrogance Leadership Development MORE
When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.]. MORE
Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.]. MORE
Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. human value leadership connection culture Crisis Human Value india Leaders in Crisis Mumbai November 26 2008 Ratan Tata Taj Mahal Palace and Tower Hotel Tata Group Values MORE
The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations […]. MORE
Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.]. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development “Knowing others is intelligence; knowing yourself is true wisdom.” MORE
Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. Smaller hotels however, usually rely on one or two individuals to organise all their hotel’s marketing strategies. MORE
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development Deep within each one of us there is an inner desire to live a life of significance and contribution. Each one of us, is longing for a better future. We want to make a difference. MORE
As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries. “We need a brand architecture that isn’t confusing to customers, hotel owners, or even our own employees,” said Anita. MORE
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone. MORE
Entrepreneurship Managing Your Business Managing Your People coworking space dedicated desk Hot Desking hotelling managing your business strategydrivenIf joining a coworking space, one can get lost in a maze of spaces, each offering similar amenities but also being very different in culture and attitude. In New Zealand’s coworking landscape, you can find a mash-up of spaces, but choosing one depends on the fit of your business. MORE
Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. A 2012 Carlson Wagonlit Travel survey of 6,000 business travelers reported that hotels were responsible for four of the top 10 stress-producers among corporate road warriors. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay. MORE
Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons For Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market MORE
Hotels Related Topics Leadership Freak
JUNE 7, 2018
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading → Anger Humility arrogance Leadership Development
Strategy Driven
NOVEMBER 25, 2019
Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. Smaller hotels however, usually rely on one or two individuals to organise all their hotel’s marketing strategies.
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Kevin Eikenberry
JUNE 27, 2017
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here.
Women on Business
SEPTEMBER 23, 2011
HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice. It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. So let’s look. at some of their past strategy choices and follow the yellow brick road.
Strategy Driven
AUGUST 7, 2019
Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. A hotel business can be a stand-alone luxury villa, cottage or house, a large building with multiple rooms up to something more like a skyscraper with hundreds if not thousands of rooms. Is the hotel business right for you? How much does it cost to start a hotel business?
Harvard Business
DECEMBER 4, 2019
Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to. Competition Disruptive innovation Technology Audio
First Friday Book Synopsis
MARCH 24, 2014
I skate to where the puck is going to be, not where it has been. Wayne Gretzky M. Gustave is a didact of high-level service, schooling young Zero Moustafa in the art of understanding what a guest wants, and getting it to the guest, before the guest has even thought of it. The Grand Budapest […]. Randy''s blog entries
Eric Jacobson
JULY 12, 2010
Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. ► August (20) ▼ July (5) Share The Bad News Run Better Meetings The next time you stay at a Marriott hotel look in. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome!
Building Personal Strength
FEBRUARY 14, 2011
Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. Here are the lyrics to "Hotel California" (YT video and soundtrack below). Hotel California is one of my all-time favorite songs.
Harvard Business
AUGUST 2, 2016
Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. In the hotel industry, two popular hurdles are selling packages and employing uncertainty. It’s commonly believed within the hotel industry that business travelers will pay more than leisure vacationers. The critical missing information is the hotel name.
Harvard Business
MARCH 1, 2017
In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. In another hotel there were 55 laundry-related complaints in January 2016 alone.
Harvard Business
MAY 18, 2018
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.
First Friday Book Synopsis
APRIL 6, 2014
Bob''s blog entries a consulting firm which has served such clients as McDonald''s Corporation Agilent Technologies Albert Einstein Brand Harmony Brilliant Mistakes Brooke Manville Cold Stone Creamery Ditch the Pitch: The Art of Improvised Persuasion Great Clips for Hair Hyatt Hotels & Resorts J.L. Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.
|
Harvard Business
SEPTEMBER 24, 2018
So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. ” It seems the innovative footwear company, based in Spain, decided that one way to deepen ties to its fashion-conscious customers was to build hotels, first in Barcelona, then in Berlin, whose look and experience would echo the brand’s attributes. Barry Winiker/Getty Images.
Harvard Business
DECEMBER 13, 2017
As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries. “We need a brand architecture that isn’t confusing to customers, hotel owners, or even our own employees,” said Anita.
Michael Lee Stallard
NOVEMBER 26, 2013
Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. human value leadership connection culture Crisis Human Value india Leaders in Crisis Mumbai November 26 2008 Ratan Tata Taj Mahal Palace and Tower Hotel Tata Group Values
Strategy Driven
JUNE 1, 2020
Managing Your People business management coworking space dedicated desk Entrepreneurship Hot Desking hotelling managing your business managing your people strategydriven
Coaching Tip
DECEMBER 23, 2016
time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTubeAccording to the Holiday Travel Habits National. Survey — a survey of 1,000 American consumers by.
First Friday Book Synopsis
MAY 7, 2016
One of our Creative Communication Network speakers, Carmen Coreas, presented her program to the Dallas High Noon Club on Thursday, May 5 at the Love Field Doubletree Hilton hotel. Karl's blog entries Carmen Coreas Creative Communication Network Dallas High Noon Club Doubletree Hilton Hotel Eastern societies energy drinks Karl Krayer Love Field prescription drugs Steve Gooch War Off Drugs
Strategy Driven
NOVEMBER 29, 2018
Entrepreneurship Managing Your Business Managing Your People coworking space dedicated desk Hot Desking hotelling managing your business strategydrivenIf joining a coworking space, one can get lost in a maze of spaces, each offering similar amenities but also being very different in culture and attitude. In New Zealand’s coworking landscape, you can find a mash-up of spaces, but choosing one depends on the fit of your business.
First Friday Book Synopsis
FEBRUARY 27, 2016
Karl's blog entries Uncategorized High Noon Club High Noon Club of Dallas Karl Krayer Love Field Doubletree Hotel Political Communication Randy Mayeux Steve GoochClick HERE or on the link below to watch a podcast of the program I did on Thursday with Randy Mayeux at the High Noon Club of Dallas. The topic was “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” ” https://www.youtube.com/watch?v=7GCddMZ9fpg&feature=youtu.be
Harvard Business Review
JANUARY 7, 2016
Many business travelers loathe business travel, and for the most part, the hotels they’re staying in are not helping. A 2012 Carlson Wagonlit Travel survey of 6,000 business travelers reported that hotels were responsible for four of the top 10 stress-producers among corporate road warriors. However, hotels can do a lot to reduce your stress and make your trip more pleasant and productive — if you know how to get the most out of your stay.
Harvard Business Review
MAY 29, 2013
"Nonsmoking" rooms In hotels that allow smoking elsewhere had up to nearly 5 times the tobacco-related air pollutants as accommodations in smoke-free hotels, according to a study of 40 hotels led by Georg E. In some cases, traces of nicotine in nonsmokers'' urine was more than twice as high for those who had stayed in nonsmoking rooms, as opposed to smoke-free hotels, The New York Times says in a report in the study
Leadership Freak
MAY 13, 2020
Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way.
First Friday Book Synopsis
DECEMBER 31, 2011
Randy's blog entries BlackBerry change Gaylord Texan Hollywood Malls Montgomery Ward new year Rock Music Sears Shamrock Hotel(Personal note – call this a bit of a rambling reflection on the close of 2011. This is just me, kind of thinking out loud). I went to a couple of movies this week. That should not be a big deal to note – but, you see, I haven’t been to many movies for quite [.].
First Friday Book Synopsis
SEPTEMBER 16, 2013
Kill the Company: End the Status Quo, Start an Innovation Revolution Lisa Bodell Bibliomotion (2013) How to envision the future you want to create, make the necessary connections, and meanwhile engage in assumption reversal Obviously, it would be idiotic to kill an entire company or eliminate all of its status quo. If Lisa Bodell knows […].
First Friday Book Synopsis
SEPTEMBER 4, 2013
Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons For Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
First Friday Book Synopsis
SEPTEMBER 7, 2011
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli McGraw-Hill (2008) Those who have stayed at a Ritz-Carlton hotel or have attended an event held at one can personally attest to the validity of its reputation for superior service in all respects. [.]. Michelli McGraw-Hill superior service in all respects The New Gold Standard the Ritz-Carlton Hotel Company
Joseph Lalonde
OCTOBER 4, 2019
Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Catalyst Atlanta Live Blogging. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. This session’s speaker is Horst Schulze. The subject of excellence is what Horst will […] The post Catalyst 2019 Live Blogging Of Horst Schulze appeared first on Joseph Lalonde.
Leadership Freak
MARCH 28, 2019
The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading → Leading
First Friday Book Synopsis
NOVEMBER 14, 2011
Michelli McGraw-Hill Pike Place Fish Market Ritz-Carlton Hotel Company Starbucks The Zappos Experience: 5 Principles to Inspire Tony Hsieh (“Shay”) UCLA Health SystemThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement.
First Friday Book Synopsis
JULY 22, 2013
The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations […].
First Friday Book Synopsis
MAY 28, 2011
Bob's blog entries Four Seasons Hotels and Resorts chain Hiring Trends: Make Sure You Aren't Behind the Times Isadore Sharp Kate Benson MediaTec Talent Management magazine Chief Learning Officer magazine What’s In: Attitude What’s In: Dialogue What’s In: Vision What’s Out: Ego What’s Out: History What’s Out: MonologueHere is an excerpt from an article written by Kate Benson, featured by Talent Management magazine at its website.
First Friday Book Synopsis
NOVEMBER 4, 2011
Bob's blog entries Apple is fine example of a purposeful organization CNN online Employees First [comma] Customers Second HCL Technologies how to deliver a superior guest experience Lead With Purpose: Giving Your Organization a Reason to Believe in Itself Lead Your Boss Learning from Steve Jobs: How to lead with purpose Roger Webb The AMA Handbook of Leadership the Ritz-Carlton hotel chain the University of Central Oklahoma Vineet Nayar
First Friday Book Synopsis
MAY 7, 2011
Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business. Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” To read [.].
First Friday Book Synopsis
MAY 25, 2012
Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].
First Friday Book Synopsis
MAY 17, 2012
When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to [.].
Lead Change Blog
JANUARY 20, 2014
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development “Knowing others is intelligence; knowing yourself is true wisdom.”
First Friday Book Synopsis
JUNE 17, 2011
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to [.].
Lead Change Blog
JANUARY 29, 2014
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development If you want to be successful leader, you have to take 100% responsibility for everything that happens in your life.
Lead Change Blog
DECEMBER 18, 2013
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development Self Leadership When you are a leader, you are working with people. How you view people would have the greatest leadership impact on your careers as a leader.
You're Not the Boss of Me
AUGUST 15, 2010
You’re Not the Boss of Me Skip to content Home About Me About This Blog ← My Next Beginning…A Reflection on Change Asking for Help → August 16, 2010 · 12:36 am ↓ Jump to Comments Leadership and The Attitude Contagion During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well.
Lead Change Blog
OCTOBER 11, 2013
Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Posted in Leadership Development Deep within each one of us there is an inner desire to live a life of significance and contribution. Each one of us, is longing for a better future. We want to make a difference.
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