Improve customer service: Eliminate bureaucracy!

Bernd Geropp

Avoid Bureaucracy! I hate bureaucracy. I fall into a sense of helplessness when I think about bureaucracies. What are you doing to make sure that bureaucracy does not get a foothold in your company? Photo: ginasanders/ Resource: www.bigstock.com.

EBM: Bureaucracy

LDRLB

Bureaucracy is used so often in such negative terms, most who use it forget its roots. Bureaucracy in its ideal sense, according to its most influential thought leader Max Weber, can be a positive term. At the time, the ideal bureaucracy was a more rational and efficient form of organization than the available alternatives. Each of these seven principles must be present for a bureaucracy to function efficiently. Leadership bureaucracy weber

The Tangled Path | A Look at Government Regulation

Lead Change Blog

In this video, John tells the tale of two typical Americans, Tom and Irene, as they attempt to tangle their way through bureaucracy. Leadership Development bureaucracy government Leadership regulationPosted in Leadership Development [link] This is a video by Instigator John M Bernard about the problems caused by the growth of government regulation. John asserts that unless we refocus on citizen outcomes, and clean up the mess, our American [.].

3 Ways to Actually Help Your Team (and Yourself!)

Lead Change Blog

Leadership Development bureaucracy empower help Problem Solving Servant LeadershipPosted in Leadership Development [link] “No Way!” ” I was working with a leader whose team was struggling. They were frustrated, felt like their leader did not care, and were dealing with the same problems over and over. I suggested that the next time a team member addressed one of these issues he ask a simple question: “How can I help?” ” [.].

11 Proven Ways to Turn Your Culture into a Culture of Innovation

Herbalife is a 38-year-old company that has suffered from silos, micromanagement, excessive processes, and bureaucracy for quite some. 11 Proven Ways to. Turn Your Culture Into.

Tangible Recognition of Company Values

Tony Mayo

I needed get free of their bureaucracy to focus on running my business. To his credit, however, he did go back the next day to apologize and be absolved, thus demonstrating one of the the oldest rules of bureaucracy.

Innovating Around a Bureaucracy

Harvard Business Review

What do you do if you're a leader in a large, successful organization with an entrenched bureaucracy, and you see the need for innovation? The Internal Revenue Service (IRS), however, was successful in transforming its bureaucracy.

Bureaucracy Must Die

Harvard Business Review

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. It is the unchallenged tenets of bureaucracy that disable our organizations—that make them inertial, incremental and uninspiring. Bureaucracy is the technology of control. There’s no other way to put it: bureaucracy must die.

Five Reasons Why the Talent Leaves

First Friday Book Synopsis

Here is a brief commentary from Berrett-Koehler, the publisher of a new book that I highly recommend. In Make Talent Your Business: How Exceptional Managers Develop People While Getting Results, Wendy Axelrod and Jeannie Coyle’s explore how talent development can best be facilitated by the managers with whom the “talented and gifted&# work every day. [.].

Bureaucracy Can Drain Your Company’s Energy. Agile Can Restore It.

Harvard Business Review

Believe it or not, bureaucracy was once a progressive innovation. The German sociologist Max Weber famously praised bureaucracy’s rationality and efficiencies. Use agile to free yourself and your teams from those iron cages of bureaucracy, then turn to releasing everyone else.

Bureaucracy is a Bogeyman

Harvard Business Review

The dictionary says bureaucracy is a means of coordinating activities through standardized rules and procedures. We might not like the idea of Italian bureaucracy very much, but it beats having Silvio Berlusconi in charge. And I always push back when they say bureaucracy is the problem. Bureaucracy is a convenient bogeyman, as it can mean anything that is bad about big companies.

14 Ideas for Busting Bureaucracy

Harvard Business Review

Everybody hates it, but so much of life is ruled by it: bureaucracy. That's why we launched the Beyond Bureaucracy Challenge. Here is the complete list of Beyond Bureaucracy Challenge finalists (in alphabetical order): WeOrg: The Freedom to Choose. Cutting through Big Blue Tape: Using Collective Passion to Scissor Bureaucracy at IBM. It's time to bust up the ideology of control that has infiltrated every aspect of organizational life.

Top-Down Solutions Like Holacracy Won’t Fix Bureaucracy

Harvard Business Review

For all its enemies, bureaucracy is amazingly resilient. That makes bureaucracy the organizational equivalent of kudzu, the invasive, herbicide-resistant vine that has overrun thousands of acres of woodland in the American south. Why is bureaucracy so difficult to eradicate?

How strategic listening can engage employees in an open and realistic way

First Friday Book Synopsis

Bob's blog entries “Enduring Ideas: The business system” “WeOrg: The freedom to choose" Gary Hamel’s Management Innovation eXchange (MIX) Harvard Business Review How strategic listening can engage employees in an open and realistic way McKinsey & Company Taking a realistic approach to budgeting The Beyond Bureaucracy Challenge the importance of engaging employees in an open and realistic way The Management 2.0

When Bureaucracy Is Actually Helpful, According to Research

Harvard Business Review

Bureaucracy” has become a catchall term for the many ways in which organizations squander workers’ potential. Employees perceive bureaucracy to be an immovable beast, blocking their path toward efficient, satisfying work lives. In both situations we found plentiful evidence of bureaucracy. We find that in these organizations, the experts have figured out how to make bureaucracy work for them. william bout/unsplash.

Break Though Your Mental Bureaucracy

Harvard Business Review

These two self-images can coincide because the manager compartmentalizes his life, creating what I call a "mental bureaucracy.". To what extent do you compartmentalize ? Or rather, do you ever put things into categories to understand them? Psychologists define compartmentalization as a defense mechanism that we use to avoid the anxiety that arises from the clash of contradictory values or emotions.

What We Learned About Bureaucracy from 7,000 HBR Readers

Harvard Business Review

We recently asked members of the HBR community to gauge the extent of “bureaucratic sclerosis” within their organization using our Bureaucracy Mass Index (BMI) tool. Here are our initial takeaways: The blight of bureaucracy seems inescapable. On our scale, a score of 60 represents a moderate degree of bureaucratic drag, while anything less than 40 indicates a relative absence of bureaucracy. Bureaucracy is growing not shrinking. Bureaucracy is a time trap.

How to Stop People Who Bog Things Down with Bureaucracy

Harvard Business Review

Our research on the founder’s mentality suggests that energy vampires and the bureaucracies that spawn them are among the main reasons why many companies lose speed and their sense of mission as they grow. Companies are filled with energy vampires.

Bureaucracy Is Keeping Health Care from Getting Better

Harvard Business Review

In a recent article , Gary Hamel and Michele Zanini detail the toll that growing bureaucracy is taking across industries. Many of those working in the consolidating health care industry will immediately validate several of the authors’ key findings, including: Bureaucracy is growing, not shrinking. Hamel and Zanini declare that there is “no map to disassembling bureaucracy.” Kelvin Murray/Getty Images.

What It Takes to Innovate Within a Corporate Bureaucracy

Harvard Business Review

“This stuff makes my skin look like chalk.” ” That was 13-year-old Balanda Atis’s immediate reaction when she looked at herself in the mirror.

How I Led Change in the U.S. State Department Bureaucracy

Harvard Business Review

Department of State is a seriously big bureaucracy. My experience as a digital leader in the Obama administration confirmed my optimism that change can come to large bureaucracies. Leading change in any large organization is hard, and the U.S. Until early November, I helped lead a relatively small (400-person) bureau within it. Witnessing both failure and success in government, I saw three common elements required to realize positive organizational change.

Who's Moving Their Company Beyond Bureaucracy?

Harvard Business Review

We are delighted to announce the winners of the Beyond Bureaucracy Challenge , the second leg of the HBR/McKinsey M-Prize for Management Innovation. We asked some big questions in our quest to bust bureaucracy: What does it mean to build an organization in which everyone is aligned and inspired by a deeply-felt sense of purpose? Together, we can move beyond bureaucracy to a more human, resilient, inventive, and inspiring form of organization.

How to Influence Change When Employees are Represented by a Union

Change Starts Here

From a management perspective, they are often seen as increasing expenses, adding bureaucracy, and stifling improvements – not great conditions for implementing change. Trade and labor unions traditionally organize workers in search of better wages, benefits, and employment conditions.

The Proven Path to T.R.U.S.T.

Leadership Freak

Bureaucracy. Everything takes longer when you don’t trust those around you. Mistrust doubles the cost of doing business. Professor John Whitney, Columbia Business School. 5 qualities of low trust organizations: Redundancy. Politics. Disengagement.… … Continue reading → Author Book Notes Courage Leading Taking others higher Culture Judith Glaser Leadership Development leadership success Organizational Development

Saying Yes is Harder than Saying No

Leadership Freak

Weak leaders hide behind bureaucracy and love making people beg. Don’t pat yourself on the back if you’re skilled at saying no and lousy at saying yes. The more times you say no, the more… Continue reading → Courage Curiosity Decisions Innovation Leading Questions Success Taking others higher Culture Growth Leadership Development organizational success

How to Create Smart Organizations

Leadership Freak

Bureaucracy, fear, lethargy, lousy leaders, and antiquated systems make… Continue reading → Author Book Notes Innovation Leading Success Growth Leadership Development organizational success Leave a comment on this post for a chance to win one of twenty-five copies of, ”The Idea-Driven Organization,” by Alan Robinson and Dean Schroeder.

How to be Humble without being a Loser

Leadership Freak

Haughty leaders: Harpoon creativity with bureaucracy. Hideous leadership is hedonistic, haughty, haphazard, hypocritical, hesitant, and halfhearted. The four weaknesses of haughty leadership. Arrogance needs control. Hassel progress by hounding and meddling. Hovering leaders create hesitant cultures. Hampers initiative by speaking for others. Invite those who have ideas to present them in meetings themselves, regardless of […].

Six Ways to Innovate in Rigid Organizations

Leadership Freak

But, many are mired in systems and bureaucracy. The future rides on a horse called innovation. Organizations that can’t innovate stagnate. Some organizations have innovation in their blood. It’s easier to begin innovating within rigid cultures than it is to change them. Think skunkworks. Systematize innovation in organizations driven by systems. Evolution or revolution: Innovation […].

20 Ways to Rouse the Flamingos

Leadership Freak

Indecision and bureaucracy inspire slumber. People stop trying when it’s hard to get things done. Successful leaders make it easy to get things done. 20 ways to rouse the flamingos: Don’t use a team when an individual is all that’s needed. Choose a path and make it work. Don’t keep making the same decision over […]. Decisions Feedback Leading Managing Marks of leaders Taking others higher Teams Leadership Leadership Development organizational success

The Downfall Of Status Quo

Eric Jacobson

Today's leadership thought: "Status quo breeds mediocrity, calcifies bureaucracy, cripples progress, and hampers changeability," explains Shawn Murphy in his new book, The Optimistic Workplace.

Humble Leadership

Leading Blog

This is typically the source of our dissatisfaction with bureaucracies. I T NEVER HURTS TO BE REMINDED of the need for humility. We tend to fall back on transactional relationships and rule-based leadership. Edgar Schein and Peter Schein call this Level 1 based leadership.

Lead, Don’t Manage, Knowledge Workers

Great Leadership By Dan

Too many policies born of bureaucracy are an enemy to creativity, so the more unnecessary distractions a company can remove from its employees, the freer they will be to contribute more creative ways.

Horst Schulze: 4 Decisions Every Leader Must Make

Leading Blog

This is what is called a bureaucracy. H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel.

Hotels 333

Finding Your Flywheel

Leading Blog

When you have disciplined thought, you don’t need bureaucracy. G REATNESS NEVER HAPPENS in one fell swoop—no single action. It is the result of a series of correct actions that build on each other. Jim Collins likens it to turning a giant, heavy flywheel.

5 Leadership Lessons: To Pixar and Beyond

Leading Blog

We just have to be tuned to it; we have to be willing to balance bureaucracy with the depth and subtlety of creative inspiration, and awareness of the human dimension of our endeavors.

Snails and Big Companies

In the CEO Afterlife

Every day, we see or read about bureaucracy – government is the biggest offender. While the speed of a snail is the most common knock against big company bureaucracy, there are several other similarities between the species.

Six Rules to Simplify Work

QAspire

The real battle is against ourselves, against our bureaucracy, our complicatedness. Most re-organization efforts either focus on hard stuff (processes, strategy, structure, KPI’s) or on soft stuff (culture, values, relationships, feelings).

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Unlocking Creativity: Are These Creativity-Inhibiting Mindsets Holding You Back?

Leading Blog

In struggling to generate a sufficient number of creative ideas, we typically blame the number of creative individuals in our organization or hierarchy and bureaucracy.

Robert Gates on the Essentials of Leading Change

Leading Blog

Only a committed leader can keep an organization—a bureaucracy—on its toes, continuously adapting, innovating, improving.” Without micro-knowledge, you are the prisoner of your bureaucracy and your staff, and they will play you like a cheap fiddle.”.

Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. We are often controlled by habits and mindless behavior.

The 8 Elements of Punk Rock Business

Leading Blog

Many businesses these days are clogged up by bureaucracy that thwarts innovation, slows down creativity, and encourages mediocrity. O K, I’ll bite. What do the Ramones, the Clash, and the Sex Pistols have to do with leadership?

The 5 Best Bargains in Business

In the CEO Afterlife

Bureaucracy lurks on the periphery, waiting for its opening to subvert the lean, mean, business machine. In the final analysis, bureaucracy is every company’s greatest threat. If you think I’m going to list of a bunch of product bargains or discount sales, think again.

It’s Not Impossible – It Just Hasn’t Been Done Yet

N2Growth Blog

As I’ve said before, a leader’s job is to disrupt mediocrity – not embrace it, to challenge the norm – not embolden it, to weed out apathy – not reward it, and to dismantle bureaucracies – not build them. By Mike Myatt , Chief Strategy Officer, N2growth.