Customers or Employees – Who Comes First?

Kevin Eikenberry

Many wonderful books have been written about putting the Customer first, and in 1983, Tom Peters and Bob Waterman (in […]. Customer Mindset Customer Relationships Leadership Leadership Communication Bob Waterman Customers First Employees First Stew Leonard The Container Store Tom Peters Perhaps the oldest conundrum of all is – which came first, the chicken or the egg? Perhaps the oldest in the minds of savvy leaders is, what is more important, my Customers or my Employees?

The Power of Walking-Around Management

First Friday Book Synopsis

“Walking around management” is one of several core competencies that are featured in Tom Peters and Bob Waterman’s business classic, In Search of Excellence: Lessons from America’s Best-Run Companies, published by Harper & Row (1986).

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Rich Kalgaard: An interview by Bob Morris

First Friday Book Synopsis

Rich Karlgaard is an angel investor, board director and Wall Street Journal best-selling author as well as the longtime publisher (since 1998) of Forbes magazine. He also writes the Forbes column, “Innovation Rules,” which is known for its witty assessment of business and technology. He has been a regular panelist on television’s Forbes on FOX […].

Why only long-term, high-impact books become business “classics”

First Friday Book Synopsis

Waterman Wayne Payne Why only long-term business bestsellers become “classics We seem to live in an age of instant gratification during which the average attention span resembles a strobe light blink and most people are only interested in (often obsessed with) the latest, “the best,” what’s new, the biggest, the fastest, what “they” recommend, etc. It was a 12th century French Neo-Platonist philosopher, Bernard of [.].

The 20% Doctrine: How Tinkering, Goofing Off, and Breaking the Rules at Work Drive Success in Business

Kevin Eikenberry

This isn’t really a new idea – Peters and Waterman made the idea of “skunkworks” famous in their book In Search of Excellence back in 1983. By Ryan Tate This book’s title is a tip of the hat to Google’s famous 20% of time given to work on personal projects of interest. Yet the concept […]. Books Creativity Innovation Leadership Learning Solving Problems

Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. Waterman explains: Stud poker is a good metaphor for this process. We are often controlled by habits and mindless behavior. In times of uncertainty we easily revert to the familiar, when what we need to do is explore uncharted territory. The trouble is, change ignores conventional bureaucratic lines.

Avoid These Traps and LOL for Peak Performance

The Practical Leader

In their classic bestseller, In Search of Excellence , Tom Peters and Bob Waterman popularized their finding that effective leaders spend huge amounts of time managing by wandering around (MBWA) with customers, suppliers, and staff. management Bob Waterman culture change customer service In Search of Excellence leadership leadership skills organizational change peak performance Tom Peters

From Drucker To The Lean Startup: The (Literary) Evolution of Leadership Philosophy

Terry Starbucker

Waterman. I am pleased to present the first More Human Leadership Podcast , a new regular feature at Hosted by yours truly,this series will feature conversations with authors and thought leaders about my favorite topics: leadership and leadership philosophy. The goal of the series is to bring you valuable and actionable insights that can help you on your personal leadership journey, from my more human perspective (What’s being more human all about? Start here ).

Featured Instigator: David Greer

Lead Change Blog

Responding to a question about books he has found most helpful for his professional life, David praised In Search of Excellence by Tom Peters and Robert Waterman, Jr. This month we are featuring Instigator David Greer. Known as “Coach Greer,” David previously served as co-owner and president of Robelle, where he traveled the world giving a new presentation every year, building Robelle into the world’s leading provider of HP (Hewlett-Packard) 3000 solutions.

Resilience: How We Can Learn to Bounce Forward

Leading Blog

Robert Waterman on Adhocracy.) All of us will be tested from time to time on our ability to adapt—on our resilience. The goal of resiliency is not necessarily to bounce back , but to bounce forward. It is the ability to maintain your purpose even while adapting your methods. “If If we cannot control the volatile tides of change, we can at least learn to build better boats,” write Andrew Zolli and Ann Marie Healy in Resilience. “We

Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. Historically, leaders have relied on their internal networks and intuition to assess employee engagement and strategic alignment.

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A Moment of Reflection on 50 Years

The Center For Leadership Studies

In the fall of 1983, Tom Peters and Bob Waterman published “ In Search of Excellence.” I started working at The Center for Leadership Studies (CLS) in June of 1983, and I was so very honored to do so! My job at CLS was well-defined. We had a packaged program ( The Essentials of Situational Leadership ® ) that I was responsible for selling and, if need be, facilitating. There was no internet. Nobody Googled anything.

10 Gifts For You To Succeed In 2011.

Rich Gee Group

Peters and Waterman — “In Search of Excellence”. home about rich our team news our fans services executive coach business coach speaking inspire media knowledge books affiliates contact Rich Gee Group 203.500.2421 10 Gifts For You To Succeed In 2011. As my holiday gift to you, here are my TEN most read & requested posts from 2010: Set Your 2011 Goals In Two Steps. It’s December 2011. Many people are scrambling to get their end of the year targets complete.

The Quick and Dirty Way To Learn Your Company Culture

The Idolbuster

In their book “ In Search of Excellence ,” Tom Peters and Robert Waterman argue that great companies have strong values, which are transmitted not through “written procedures” but through “stories, myths, legends and metaphors. Waterman Jr. Chapter 3: The Corporation, The Real American Idol Part 6. The writer David Foster opened his 2005 Kenyon Commencement address with this story: an older fish said to two younger fish “Morning boys. How’s the water?”

Did Tom Peters Warn Us Of The Danger Of Corporate Idolatry?

The Idolbuster

Waterman Jr. Chapter 3: The Real American Idol, Part 13. In his article “ What Is So Terrible About Idolatry ?” ” Rabbi Tzvi Freeman connects a culture of idolatry to the dangers of hierarchy. “[In the pagan world] Rulers found that a good mix of secret knowledge and convenient mythology could be an instrument of power over the populace; that by controlling the flow of knowledge they were able to hold the people in awe and obedience.”.

When Do Shared Values Become a Competitive Advantage?

The Idolbuster

Waterman Jr. Waterman Jr. Chapter 3: The Real American Idol Part 8. In the last post , I used the McKinsey 7S model to explain the importance of shared company values to corporate culture. Tom Peters’ book “In Search of Excellence” introduced the 7S model to the broader business community when it was first published in 1982. Peters argues (as do many others) that strong company values give a competitive business advantage.

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Excellence author and management consultant, Bob Waterman explains, “Carrying out a decision doesn’t start after the decision; it starts with the decision. Waterman points to one of the reasons: “We are so busy grandstanding with ‘crisp decisions’ that we don’t take the time to involve those who have to make the decisions work.” This is the title of a recent report in the University of Pennsylvania newsletter Knowledge @ Wharton.

Get Out of Your Office

Steve Farber

MBWA is nothing new; in fact, this concept originated at Hewlett Packard and was popularized by legendary business gurus Tom Peters and Bob Waterman in their classic book, In Search of Excellence. Some of us remember the days when we could lock ourselves in the office, turn off the phone, and put the outside world on hold. But now—what with texts, social media updates, instant messages, and the incessant vibrating and chiming of our mobile devices that deliver them—we are always connected.

5 Core Values For The Workplace

Tim Milburn

Bob Waterman has written a penetrating little book, Adhocracy: The Power to Change. This is a guest post by Robert L. Dilenschneider, author of A Briefing for Leaders: Communication As the Ultimate Exercise of Power. There are many fine values, such as courtesy, confidence, ingenuity, thrift, and so on. The trouble is that the list of values grows easily and can cause many employees to lose their focus. They fail to prioritize.

Guest Post: Dilenschneider on Workplace Core Values

Eric Jacobson

Bob Waterman has written a penetrating little book, Adhocracy: The Power to Change. Today, I welcome the following guest post: 5 Core Values for the Workplace By Robert L. Dilenschneider, Author of A Briefing for Leaders: Communication As the Ultimate Exercise of Power There are many fine values, such as courtesy, confidence, ingenuity, thrift, and so on. The trouble is that the list of values grows easily and can cause many employees to lose their focus. They fail to prioritize.

Why “Company Culture” Is a Misleading Term

Harvard Business Review

Waterman’s In Search of Excellence , that praised the unique management structure and corporate culture of computer then-giant Digital Equipment Corporation (DEC). Peters and Waterman’s book spawned an entire industry in corporate culture consultants and an endless stream of books about corporate and organizational culture has followed right into the present. Kenneth Andersson.

The Internet Is Finally Forcing Management to Care About People

Harvard Business Review

It includes Mary Parker Follett (1920s), Elton Mayo and Chester Barnard (1930s), Abraham Maslow (1940s), Douglas McGregor (1960s), Peter Drucker (1970s), Peters and Waterman (1980s), Katzenbach and Smith (1990s), and Gary Hamel (2000s). The humanist strand of management thinking that celebrates teams and collaboration through respect for customers and workers as human beings has a long and distinguished history.

Category Creation Is the Ultimate Growth Strategy

Harvard Business Review

Having grown up in Hawaii, I have the utmost respect for Laird as a waterman. This post is part of the HBR Insight Center Growing the Top Line. Laird Hamilton is my hero. He's not only one of the world's best big-wave surfers but he also created an entirely new category within the sport called tow-in surfing. The innovation came about because Laird aspired to surf a deepwater reef break on the north shore of Maui called Peahi, or Jaws, where waves can reach 120 feet high.

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Basecamp’s Strategy Offers a Useful Reminder: Less Is More

Harvard Business Review

Similarly, Peters and Waterman’s 1982 classic, In Search of Excellence , reported that successful companies were those that could “stick to their knitting” and not get sidetracked. Unless you follow tech companies, you might have missed the startling announcement by collaboration and communications software maker 37signals that it has decided to refocus the entire company on a single core product. Refocusing” might be an understatement.

How GE Applies Lean Startup Practices

Harvard Business Review

Todd Waterman, GE’s corporate Lean leader, is leveraging GE Appliance’s insights with other GE units. We are all lean now — or soon will be. As the world becomes more digitized, generating more information surrounding products and services and speeding up processes, large and small companies in every industry, even manufacturing, are starting to compete more like the software industry, with short product lifecycles and rapid decision-making.

The Tempting of Rajat Gupta

Harvard Business Review

In the early 1980s, for example, at least some partners — Bob Waterman, co-author of In Search of Excellence , among them — counseled gradual, quiet expansion, this to maintain the top-flight quality of the consultancy's people and its work. As anyone with the slightest interest in the consulting business knows by now, the SEC has brought civil charges against Rajat Gupta in the Galleon insider-trading case.