Customers or Employees – Who Comes First?

Kevin Eikenberry

Many wonderful books have been written about putting the Customer first, and in 1983, Tom Peters and Bob Waterman (in […]. Customer Mindset Customer Relationships Leadership Leadership Communication Bob Waterman Customers First Employees First Stew Leonard The Container Store Tom Peter

The Power of Walking-Around Management

First Friday Book Synopsis

“Walking around management” is one of several core competencies that are featured in Tom Peters and Bob Waterman’s business classic, In Search of Excellence: Lessons from America’s Best-Run Companies, published by Harper & Row (1986).

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Quote of the Day


Tom Peters and Robert WatermanThe real role of leadership is to manage the values of an organization. -

Rich Kalgaard: An interview by Bob Morris

First Friday Book Synopsis

Rich Karlgaard is an angel investor, board director and Wall Street Journal best-selling author as well as the longtime publisher (since 1998) of Forbes magazine. He also writes the Forbes column, “Innovation Rules,” which is known for its witty assessment of business and technology. He has been a regular panelist on television’s Forbes on FOX […].

Why only long-term, high-impact books become business “classics”

First Friday Book Synopsis

Waterman Wayne Payne Why only long-term business bestsellers become “classics We seem to live in an age of instant gratification during which the average attention span resembles a strobe light blink and most people are only interested in (often obsessed with) the latest, “the best,” what’s new, the biggest, the fastest, what “they” recommend, etc. It was a 12th century French Neo-Platonist philosopher, Bernard of [.].

The 20% Doctrine: How Tinkering, Goofing Off, and Breaking the Rules at Work Drive Success in Business

Kevin Eikenberry

This isn’t really a new idea – Peters and Waterman made the idea of “skunkworks” famous in their book In Search of Excellence back in 1983. By Ryan Tate This book’s title is a tip of the hat to Google’s famous 20% of time given to work on personal projects of interest.

The Glory of a Fountain Pen


The priciest pen I've ever owned was a Waterman and someone walked off with it years ago.] Althouse exults in her new Pelikan fountain pen. Since then I've used a Cross ballpoint and a Lamy fountain pen and neither are in the Pelikan league when it comes to price.

In Search of.


Years ago, when In Search of Excellence was written by Tom Peters and Robert Waterman, it quickly became a best seller. Despite being dated, the book is still a worthy read. I've found many workplaces, however, where a more accurate title would be: In Search of Comfort In Search of Fairly Good In Search of More Benefits In Search of No Customers

Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. Waterman explains: Stud poker is a good metaphor for this process. We are often controlled by habits and mindless behavior.

Leaders Need to Walk the Halls

Michael Lee Stallard

Walk the Halls” is similar to “Management by Wandering Around,” or “MBWA,” a term coined by Tom Peters and Robert Waterman in their book In Search of Excellence. #69 Walk the Halls. Howard Behar, the secret weapon of Starbucks, tells leaders to “walk the halls.”

Books Every Manager Should Read - Part One


Northcote Parkinson Instant MBA by Nicholas Bate Commander in Chief by Eric Larrabee In Search of Excellence by Tom Peters and Robert WatermanI've been asked of provide a list of books that I'd recommend for managers. As this rolls out in 10-book increments, you'll find an eclectic assortment that blends management books with histories, biographies, a play and some novels.

From Drucker To The Lean Startup: The (Literary) Evolution of Leadership Philosophy

Terry Starbucker

Waterman. I am pleased to present the first More Human Leadership Podcast , a new regular feature at Hosted by yours truly,this series will feature conversations with authors and thought leaders about my favorite topics: leadership and leadership philosophy.

Featured Instigator: David Greer

Lead Change Blog

Responding to a question about books he has found most helpful for his professional life, David praised In Search of Excellence by Tom Peters and Robert Waterman, Jr. This month we are featuring Instigator David Greer.

Update: The Execupundit Batch of Leadership and Management Books


Peters, Tom and Robert Waterman. [Photo by Us Wah at Unsplash] I have no doubt that the list has omitted some great books. Arbinger Institute, The. Leadership and Self-Deception. Aurelius, Marcus, Meditations. Barnes, John A. Ulysses S.

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Resilience: How We Can Learn to Bounce Forward

Leading Blog

Robert Waterman on Adhocracy.) All of us will be tested from time to time on our ability to adapt—on our resilience. The goal of resiliency is not necessarily to bounce back , but to bounce forward. It is the ability to maintain your purpose even while adapting your methods. “If If we cannot control the volatile tides of change, we can at least learn to build better boats,” write Andrew Zolli and Ann Marie Healy in Resilience. “We

Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. Historically, leaders have relied on their internal networks and intuition to assess employee engagement and strategic alignment.


Leading Strategies

Peters and Waterman, 1982) Here are questions to consider: What is Excellence? References Peters, Tom and Waterman, Robert (1982).

10 Gifts For You To Succeed In 2011.

Rich Gee Group

Peters and Waterman — “In Search of Excellence”. home about rich our team news our fans services executive coach business coach speaking inspire media knowledge books affiliates contact Rich Gee Group 203.500.2421 10 Gifts For You To Succeed In 2011.

Advice for Extroverted Leaders Who Enjoy “Managing By Wandering Around”

C-Level Strategies

The term “Management by Wandering Around” (MBWA), also known as “Management by Walking Around,” gained notoriety with the release of the Tom Peters/Robert Waterman book, “ In Search of Excellence: Lessons from America’s Best-Run Companies.

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Top Eight Thought Leaders

Leading Strategies

As a former consultant with well-known McKinsey, Tom made a name for himself when he and co-author Rob Waterman wrote In Search of Excellence.

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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Excellence author and management consultant, Bob Waterman explains, “Carrying out a decision doesn’t start after the decision; it starts with the decision. This is the title of a recent report in the University of Pennsylvania newsletter Knowledge @ Wharton.

The Quick and Dirty Way To Learn Your Company Culture

The Idolbuster

In their book “ In Search of Excellence ,” Tom Peters and Robert Waterman argue that great companies have strong values, which are transmitted not through “written procedures” but through “stories, myths, legends and metaphors. Waterman Jr. Chapter 3: The Corporation, The Real American Idol Part 6. The writer David Foster opened his 2005 Kenyon Commencement address with this story: an older fish said to two younger fish “Morning boys. How’s the water?”

Did Tom Peters Warn Us Of The Danger Of Corporate Idolatry?

The Idolbuster

Waterman Jr. Chapter 3: The Real American Idol, Part 13. In his article “ What Is So Terrible About Idolatry ?” ” Rabbi Tzvi Freeman connects a culture of idolatry to the dangers of hierarchy. “[In the pagan world] Rulers found that a good mix of secret knowledge and convenient mythology could be an instrument of power over the populace; that by controlling the flow of knowledge they were able to hold the people in awe and obedience.”.

Get Out of Your Office

Steve Farber

MBWA is nothing new; in fact, this concept originated at Hewlett Packard and was popularized by legendary business gurus Tom Peters and Bob Waterman in their classic book, In Search of Excellence.

When Do Shared Values Become a Competitive Advantage?

The Idolbuster

Waterman Jr. Waterman Jr. Chapter 3: The Real American Idol Part 8. In the last post , I used the McKinsey 7S model to explain the importance of shared company values to corporate culture. Tom Peters’ book “In Search of Excellence” introduced the 7S model to the broader business community when it was first published in 1982. Peters argues (as do many others) that strong company values give a competitive business advantage.

Guest Post: Dilenschneider on Workplace Core Values

Eric Jacobson

Bob Waterman has written a penetrating little book, Adhocracy: The Power to Change. Today, I welcome the following guest post: 5 Core Values for the Workplace By Robert L.

5 Core Values For The Workplace

Tim Milburn

Bob Waterman has written a penetrating little book, Adhocracy: The Power to Change. This is a guest post by Robert L. Dilenschneider, author of A Briefing for Leaders: Communication As the Ultimate Exercise of Power.

Why “Company Culture” Is a Misleading Term

Harvard Business Review

Waterman’s In Search of Excellence , that praised the unique management structure and corporate culture of computer then-giant Digital Equipment Corporation (DEC). Kenneth Andersson.

The Internet Is Finally Forcing Management to Care About People

Harvard Business Review

It includes Mary Parker Follett (1920s), Elton Mayo and Chester Barnard (1930s), Abraham Maslow (1940s), Douglas McGregor (1960s), Peter Drucker (1970s), Peters and Waterman (1980s), Katzenbach and Smith (1990s), and Gary Hamel (2000s).

Basecamp’s Strategy Offers a Useful Reminder: Less Is More

Harvard Business Review

Similarly, Peters and Waterman’s 1982 classic, In Search of Excellence , reported that successful companies were those that could “stick to their knitting” and not get sidetracked. Unless you follow tech companies, you might have missed the startling announcement by collaboration and communications software maker 37signals that it has decided to refocus the entire company on a single core product. Refocusing” might be an understatement.

Category Creation Is the Ultimate Growth Strategy

Harvard Business Review

Having grown up in Hawaii, I have the utmost respect for Laird as a waterman. This post is part of the HBR Insight Center Growing the Top Line. Laird Hamilton is my hero. He's not only one of the world's best big-wave surfers but he also created an entirely new category within the sport called tow-in surfing. The innovation came about because Laird aspired to surf a deepwater reef break on the north shore of Maui called Peahi, or Jaws, where waves can reach 120 feet high.

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How GE Applies Lean Startup Practices

Harvard Business Review

Todd Waterman, GE’s corporate Lean leader, is leveraging GE Appliance’s insights with other GE units. We are all lean now — or soon will be. As the world becomes more digitized, generating more information surrounding products and services and speeding up processes, large and small companies in every industry, even manufacturing, are starting to compete more like the software industry, with short product lifecycles and rapid decision-making.

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The Tempting of Rajat Gupta

Harvard Business Review

In the early 1980s, for example, at least some partners — Bob Waterman, co-author of In Search of Excellence , among them — counseled gradual, quiet expansion, this to maintain the top-flight quality of the consultancy's people and its work. As anyone with the slightest interest in the consulting business knows by now, the SEC has brought civil charges against Rajat Gupta in the Galleon insider-trading case.