SOFTEN-ing Improves Your Zen but Does NOT Diminish Your Authority
Leading Blog
FEBRUARY 14, 2025
In high-stress interactions, our walls go up, and our armor comes on and were ready to protect ourselves in any way we can. Our bodies tense up, and were on the defensive. Opening ourselves up to listen and acknowledge the other person or group during a stressful moment, helps those coming to you feel that they can trust you.
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