Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. A crisis can contain the germ of a big idea.

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Airlines Leadership Magazine Crisis 127

Leadership Freak

NOVEMBER 7, 2011

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.].

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Airlines Goal CEO Leadership Development 195

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

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Airlines Human Capital Learning-by-Doing Commitment 196

The Horizons Tracker

SEPTEMBER 4, 2019

With the rise of low cost airlines however, shops aren’t the only way you might be fleeced at the airport, and new research highlights how airlines could be using AI to help them price services such as checked bags and seat reservations. “However, not every customer has the same travel and budget needs. Put to the test.

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Airlines Discount Travel Customer Loyalty 61

The Recovering Engineer

SEPTEMBER 5, 2014

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other flights.

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Airlines Emotional Intelligence Commitment Learning-by-Doing 216

Rich Gee Group

MAY 3, 2022

Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. In addition to their pricing, cancellation, and service structure, no other airline comes close.

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Blue Ocean Strategy Strategy Tools Mauborgne 195

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Learning-by-Doing Human Resources 70

CEO Insider

MAY 22, 2019

23 Airlines That Have Gone Out of Business: Report 2018-2019. With the sudden collapse of Icelandic budget airline Wow Air and India’s Jet Airways in mind, we at the CEOWORLD magazine decided to compile a list of airlines that went out of business since January 2018 until the present day. CEOWORLD magazine.

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Airlines Report Magazine Budgeting 50

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value'

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Airlines Leadership Styles Committee Leadership 120

First Friday Book Synopsis

JULY 15, 2011

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. These are the first five and the last two. To read the complete article, a “must read,&# please click here. * * * Whether you’re founding a company or just want to look brilliant, take some cues from [.].

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Airlines Magazine Article Company 136

Michael Lee Stallard

NOVEMBER 16, 2014

For example, Southwest Airlines has a Culture Office that reports to the CEO. 100 Ways to Connect connection connection culture Culture Office E Pluribus Partners michael lee stallard Southwest Airlines Southwest Airlines culture Southwest Airlines Culture Office TCU Center for Connection Culture texas christian university'

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Airlines Committee CEO Report 286

Michael Lee Stallard

MARCH 23, 2014

Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better. The post Connect, Encourage and Coach for Superior Performance appeared first on Michael Lee Stallard.

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Airlines Mentor Leadership Tips 316

Lead Change Blog

DECEMBER 1, 2017

For our exploration through the Santa Claus lens, I have chosen a renowned leader my example: Herb Kelleher, the founder and longtime CEO of Southwest Airlines. Herb Kelleher, with his partner Rollin King, created the concept of Southwest Airlines on a napkin in a San Antonio diner. Fortune Magazine named him the best CEO in America.

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Airlines Leadership Competitive Advantage CEO 250

leaderCommunicator

APRIL 14, 2017

This week you’ll read articles on leadership lessons from United Airlines, 3 leadership truths no one likes to admit, 6 things strategic leaders do, 10 life and leadership lessons you should have learned as a kid, and the double bind of leadership.

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Airlines Leadership Article Blog 103

Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed.

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Airlines Learning-by-Doing Positioning Hotels 195

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

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Airlines Magazine CEO Company 72

First Friday Book Synopsis

FEBRUARY 22, 2012

American Airlines is in the news every day. We have read about union issues, negotiation struggles, bankruptcy, customer service issues, and a host of other maladies about the airline. And most of it is not good news. But, in the Dallas Morning News Business section on February 22, 2012, there is a great article about [.].

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Airlines Article Blog 75

First Friday Book Synopsis

NOVEMBER 30, 2011

Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying). “We hire happy people and teach them to make sandwiches.” Is anyone surprised?

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Slywotzky Airlines Policies Morale 110

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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System Airlines Travel Learning-by-Doing 242

Miles Anthony Smith

SEPTEMBER 20, 2016

Aviation Leadership Failures: 37 Worst Plane Crashes in History While many of these crashes happened in the early years of aviation, there have been a surprising number of airline disasters since the new millennium. United Airlines Flight 175: South Tower Attack on World Trade Center 3. Navy and perished in this airline disaster.

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Airlines Leadership Quality Follow-up 40

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Magazine Crisis Travel 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Magazine Crisis Travel 70

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Learning-by-Doing 294

First Friday Book Synopsis

JANUARY 24, 2015

A union group is suing American Airlines, claiming supervisors are pressuring mechanics to release planes before they are safe to fly. American Airlines denies the allegations, saying that it complies with federal safety rules. […].

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Airlines Transportation Objective Company 70

Lead Change Blog

OCTOBER 8, 2020

Southwest Airlines founder and CEO, the late Herb Kelleher, and I worked together in a booth at BookExpo promoting Kevin and Jackie Freiberg’s best-selling book, Nuts: Southwest Airlines’ Crazy Recipe for Business and Personal Success. Love Employees and Customers More Than the Scoreboard.

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Power Airlines Leadership COO 319

leaderCommunicator

OCTOBER 25, 2021

If you’re not quite there yet, two companies in particular, Tyson Foods and United Airlines, serve as great examples of how to do it right. How Tyson Foods and United Airlines Achieved a Higher Than 90% Employee Vaccination Rate. Tyson has reached a 91% vaccination rate for its work force, while United is at a 99% vaccinated.

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Succession Airlines Planning Examples 98

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Airlines Open-book Books Talent Management 58

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

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Airlines Examples Magazine Leadership 56

First Friday Book Synopsis

DECEMBER 10, 2013

So, American Airlines wants to be the best airline in the world. Randy''s blog entries'

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Airlines CEO Objective Blog 95

leaderCommunicator

NOVEMBER 19, 2015

Both Starwood and American Airlines announced big news for travelers and those loyal to their brands this week. One’s communication was a hit; the other a big miss.

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Airlines Travel Brand 60

Art Petty

APRIL 23, 2023

Airline pilots use them. I love checklists. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them. Thank goodness. But what about managers? What's on your checklist?

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Airlines Management Engineering Quality 52

Art Petty

APRIL 23, 2023

Airline pilots use them. I love checklists. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them. Thank goodness. But what about managers? What's on your checklist?

Airlines 52

Airlines Management Engineering Quality 52

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Leadership Development 208

Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. It’s for this reason that Pepsi, United Airlines, and Bombardier will continue to be haunted by their public blunders, if not also serving as the punchline for late night talk show jokes.

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Organization Airlines Leadership Learning-by-Doing 279

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. A customer repeatedly wrote a complaining letter after each of Southwest’s flights.

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Leadership Airlines Letter Long-term 226

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

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Airlines Collins Fixed Costs Leadership 64

Michael Lee Stallard

SEPTEMBER 10, 2014

Where were you when you first heard the news of an airliner striking World Trade Tower One on the morning of September 11, 2001? I was in my office near Times Square in Manhattan. At first I assumed it was an accident. Then came the unbelievable news that a second plane had hit Tower Two.

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Airlines Resistance Organization 288