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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

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The Airline Industry Struggles To Break Free From Gendered Practices

The Horizons Tracker

The airline industry has made concerted efforts to create a more diverse working environment. “Airline organizations, in part, maintain the feminized cabin by setting strict appearance standards that workers embody,” the researchers explain.

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Turkish Airlines & Turkish Cargo Rise to the Top Amid Coronavirus Pandemi

CEO Insider

Like other global carriers, Turkish Airlines and Turkish Cargo had to adapt quickly to face many challenges – from limitations imposed by countries on domestic and international flights, changes […].

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Escaping the eye of the storm – Lessons in crisis management from the airline industry

CEO Insider

According to International Air Transport Association, the global airline industry incurred net losses of $52bn in 2021 and is expected to lose an additional $12bn in 2022. The post Escaping the eye of the storm – Lessons in crisis management from the airline industry appeared first on CEOWORLD magazine.

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Under-Whelming Advice from a former CEO of Southwest Airlines

Leadership Freak

He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. I’m still grappling with Jim Parker’s advice. Jim said, “I don’t think I smiled for two years.” When… Continue reading →

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace. Until the COVID pandemic, Southwest Airlines was the only major, global airline to post a profit every year. All airlines overbook their flights. Southwest’s Response to the COVID Pandemic.

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Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle

Art Petty

There are some painful and painfully obvious leadership and management lessons from the recent Southwest Airlines debacle. The post Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle appeared first on Management Excellence by Art Petty. Deming is spinning in his grave over this one.