Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. Servant Leadership 2011 Results Airtran Airways Gary Kelly Herb Kelleher Southwest Airlines

40 Timeless Lessons From Southwest Airlines

Eric Jacobson

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

A Happy Place to Work? – Compare American Airlines to Pret a Manger

First Friday Book Synopsis

Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying). Randy's blog entries American Airlines happiness morale Pret a Manger“We hire happy people and teach them to make sandwiches.”

All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon.

Southwest Airline's Core

Eric Jacobson

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine.

Be More Like Southwest Airlines - Where All Employees Own The Culture

Eric Jacobson

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Southwest Airlines Shares 40 Lessons For Business Leaders

Eric Jacobson

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

How Southwest Airlines Hires Such Dedicated People

Harvard Business Review

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology.

40 Business Lessons to Learn from Southwest Airlines.

First Friday Book Synopsis

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. Bob's blog entries 40 Business Lessons to learn from Southwest Airlines A legend is an asset. Anthony Club the Civil Aeronautics Board Southwest Airlines' Spirit magazine Southwest just completed $1.4 These are the first five and the last two.

Hit or MISS’ive - Starwood: You Can Learn a Lesson of Effective Communication from American Airlines


Both Starwood and American Airlines announced big news for travelers and those loyal to their brands this week. One’s communication was a hit; the other a big miss. Hit or Miss'ive Column

Tom Brady’s Footballs; American Airlines Safety Practices – Can we Rely on People and Companies to Always Follow the Rules?

First Friday Book Synopsis

A union group is suing American Airlines, claiming supervisors are pressuring mechanics to release planes before they are safe to fly. American Airlines denies the allegations, saying that it complies with federal safety rules. […]. Local 591 of the Transport Workers Union says that union officials who raised objections were threatened with termination or even arrest. Randy''s blog entries

Airline Seats


Among the many things I would like to know: how many airline executives are 6'2" or taller and how often do those individuals fly coach

Airline Seating: Seat Guru


Tired of cramped airplane seats? CoolTools extols the virtues of SeatGuru

Create a Culture Office to Promote Connection

Michael Lee Stallard

For example, Southwest Airlines has a Culture Office that reports to the CEO. 100 Ways to Connect connection connection culture Culture Office E Pluribus Partners michael lee stallard Southwest Airlines Southwest Airlines culture Southwest Airlines Culture Office TCU Center for Connection Culture texas christian university

A CEO of Southwest Airlines on Goals

Leadership Freak

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.]. Goals Personal Growth Leadership Development

Don Yaeger on “Great Teams”: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

Don Yaeger is a nationally acclaimed inspirational speaker, longtime Associate Editor of Sports Illustrated and author of 25 books, nine of which have become New York Times best sellers. He began his career at the San Antonio (TX) Light and also worked at the Dallas Morning News and the Florida Times-Union in Jacksonville before going… Read More Don Yaeger on “Great Teams”: Part 1 of an interview by Bob Morris.

Team 59

Dan Pontefract on “The Purpose Effect”: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

Dan Pontefract is Chief Envisioner at TELUS, a Canadian telecommunications company, where he heads the Transformation Office, a future-of-work consulting group that helps organizations enhance their corporate cultures and collaboration practices.

Succession Planning: A Critical Priority

Lead Change Blog

Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning True leaders are hard to come by.

What Southwest Airlines Teaches Leaders About Corporate Culture

Eric Jacobson

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Maybe Doug Parker, CEO of American Airlines, Needs to Rethink His Word Choice – (A Reminder: Think about Your Customer!)

First Friday Book Synopsis

So, American Airlines wants to be the best airline in the world. That’s the headline in today’s Dallas Morning News: American Airlines’ goal: “To be biggest, best and most profitable carrier in the world” From the article: Doug Parker didn’t bother setting modest objectives for the new American Airlines Group as he took over as […].

Connect, Encourage and Coach for Superior Performance

Michael Lee Stallard

Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better.

What Southwest Airlines Taught Us This Year

Eric Jacobson

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. By 2010, boasted more unique visitors than any other airline, and ranked as the second largest travel site.

What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room.

Servant Leadership Flies High from the Cockpit – United 757

Lead Change Blog

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Leadership Development Aviation Denny Flanagan Leadership United AirlinesPROLOGUE: I wrote this over 9 years ago.

Holiday Travel Brands

Coaching Tip

and Southwest Airlines are the most recommended. I go by my favorite airline: 10% 5. AIRLINE NET PROMOTER SCORES SHOW. airline name] for holiday travel to a friend or. VIRGIN AMERICA: NPS of -48 Negative NPS results across several major airline. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTube

Leading through Turbulence

Dave Bratcher

Special thanks to Frontier Airlines for an amazing experience. Uncategorized fear first flight Frontier Airlines Jackson Sun Have you ever seen a child on their first flight scared when flying through turbulence?

When Low-Cost Competitors Show Up, Airlines’ Performance Worsens

Harvard Business Review

Established airlines might be expected to improve their on-time performance to protect their market share when low-cost competitors enter their markets, but the opposite happens, say Jeffrey T. For example, within the first year after Southwest’s entry, the proportion of incumbent airlines’ flights arriving at least 15 minutes late rose an average of 3.2 The performance decline may be a result of airlines’ cost-cutting in response to the new threat, the researchers say.

The Reason Air Travel Is Terrible and So Few Airlines Are Profitable

Harvard Business Review

Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.

Social Media Fail, Airline Style

Harvard Business Review

The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers. Qantas joins two other airlines, United and Southwest, in the esteemed ranks of the most-covered social media failures. Why airlines? The capacity to operate a 747 is incompatible with social media smarts.

Being Congruent?

Rajesh Setty

These are three photographs from an airline. Main Page airlines congruence reflectionCongruent in the broadest sense refers to agreement. Agreement that things are consistent. Being congruent is way harder than what it seems.

Warren Buffett Is Betting the Airline Oligopoly Is Here to Stay

Harvard Business Review

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. Industry observers have noted that since 2010, “The airline industry is profitable again — really profitable.” airlines. airlines had one thing in common: their largest investors.

How to Adapt Without Losing Yourself

Leadership Freak

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m Communication Encouragement Feedback Influence Insecurity Leading Marks of leaders Personal Growth Power Strengths Taking others higher Growth jim parker Leadership Leadership Development no brainer organizational success southwest airlines

Airlines Like United Can Underpay Bumped Passengers Because of a Government Rule

Harvard Business Review

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. Overbooking – the practice of selling more tickets on an airplane than there are seats – benefits both airlines and passengers. This helps the airline keep fares lower and provide more flexibility to passengers.

Malaysia Airlines Managers Had Better Data at Their Fingertips

Harvard Business Review

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it. proprietary to the company) format that would have allowed it to have been shared, as it was generated, with the airline, and even the flight controllers.

Tuesday Time Machine: Trajectory – The Importance of Knowing Where We Are Going

General Leadership

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Curator Posts airlines communicating Communication disney fritz Planning sharing strategy Vision

Airlines’ New Basic Economy Fares Show the Power of No-Frills Pricing

Harvard Business Review

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. Consider making a few sacrifices, which vary by carrier, such as paying fees for checked and carry-on luggage, having the airline (instead of you) select your seat, boarding last, or surrendering the opportunity to make flight changes.

Why Baseball Seats Should be Priced like Airline Tickets

Harvard Business Review

Dynamic pricing makes sense for baseball as it shares key qualities that have enabled other industries (airlines, hotels, and rental cars) to prosper from this strategy: fixed capacity, low variable costs, and a "product" that expires at a certain time.

Unintended Consequences

Curious Cat

Indeed, to avoid the fines, airlines are now far more likely to cancel flights that are sitting at the gate or on the tarmac than they once were, explains Vikrant Vaze, an assistant professor of engineering at Dartmouth and a co-author of the study.

Which Is Worse: Airline Monopolies or Airline Competition?

Harvard Business Review

Near the beginning of the complaint that the Justice Department, five states, and the District of Columbia filed this week in an attempt to halt the merger of US Airways and American Airlines is a sentence that cannot help but make a person stop and think. airlines lost $41.6

Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. But then, when aboard the plane, you learn the other passengers in your row were traveling together but separated by the airline so you and your spouse could be seated apart as well. For anyone interested, the company in this case was Delta Airlines / Delta Vacations.