Under-Whelming Advice from a former CEO of Southwest Airlines

Leadership Freak

He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. I’m still grappling with Jim Parker’s advice. Jim said, “I don’t think I smiled for two years.” When… Continue reading → Personal Growth Success Growth Leadership Development

40 Timeless Lessons From Southwest Airlines

Eric Jacobson

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. By 2010, Southwest.com boasted more unique visitors than any other airline, and ranked as the second largest travel site.

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A CEO of Southwest Airlines on Goals

Leadership Freak

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.]. Goals Personal Growth Leadership Development

23 Airlines That Have Gone Out of Business: Report 2018-2019

CEO Insider

23 Airlines That Have Gone Out of Business: Report 2018-2019. With the sudden collapse of Icelandic budget airline Wow Air and India’s Jet Airways in mind, we at the CEOWORLD magazine decided to compile a list of airlines that went out of business since January 2018 until the present day. To identify airlines that went out of Business in 2018-2019, CEOWORLD magazine reviewed numerous national […]. CEOWORLD magazine.

40 Business Lessons to Learn from Southwest Airlines.

First Friday Book Synopsis

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. Bob's blog entries 40 Business Lessons to learn from Southwest Airlines A legend is an asset. Anthony Club the Civil Aeronautics Board Southwest Airlines' Spirit magazine Southwest just completed $1.4 These are the first five and the last two.

Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. Any reduction in staff or fleet would be Kelly’s, “least favorite tool if looking for ways to sustain or improve ROI” He then summarized any reductions were, “not in the cards right now” Servant leadership proponents are grateful for the examples and model set by Southwest Airlines.

Can Small Business learn from the American Airlines Merger?

Women on Business

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? There is a theory in some circles that small businesses just don’t have what it takes to compete with big business and when we are invited to the table we don’t know what to order. Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge.

Finally – Some Great Business News about American Airlines

First Friday Book Synopsis

American Airlines is in the news every day. We have read about union issues, negotiation struggles, bankruptcy, customer service issues, and a host of other maladies about the airline. Karl's blog entries American American Airlines AT&T Dallas Morning News Exxon Mobil general counsel Marjorie Powell pro-bono unionAnd most of it is not good news.

Be More Like Southwest Airlines - Where All Employees Own The Culture

Eric Jacobson

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value

Hit or MISS’ive - Starwood: You Can Learn a Lesson of Effective Communication from American Airlines

leaderCommunicator

Both Starwood and American Airlines announced big news for travelers and those loyal to their brands this week. One’s communication was a hit; the other a big miss. Hit or Miss'ive Column

A Happy Place to Work? – Compare American Airlines to Pret a Manger

First Friday Book Synopsis

Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying). Randy's blog entries American Airlines happiness morale Pret a Manger“We hire happy people and teach them to make sandwiches.”

What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other flights. Again, my initial response was much like the newscasters and commentators I saw reporting on the incidents… “Really! How could they be that irrational!”

Be More Like Southwest Airlines

Eric Jacobson

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Happy 41st Southwest Airlines. You Set The Example.

Eric Jacobson

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. He says that employees are asked to display them each and every day : A Warrior Spirit A Servant’s Heart A Fun-LUVing Attitude The airline says that employees embrace Southwest as a “cause,” not a job.

What Southwest Airlines Taught Us This Year

Eric Jacobson

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. By 2010, Southwest.com boasted more unique visitors than any other airline, and ranked as the second largest travel site.

Maybe Doug Parker, CEO of American Airlines, Needs to Rethink His Word Choice – (A Reminder: Think about Your Customer!)

First Friday Book Synopsis

So, American Airlines wants to be the best airline in the world. That’s the headline in today’s Dallas Morning News: American Airlines’ goal: “To be biggest, best and most profitable carrier in the world” From the article: Doug Parker didn’t bother setting modest objectives for the new American Airlines Group as he took over as […].

Tom Brady’s Footballs; American Airlines Safety Practices – Can we Rely on People and Companies to Always Follow the Rules?

First Friday Book Synopsis

A union group is suing American Airlines, claiming supervisors are pressuring mechanics to release planes before they are safe to fly. American Airlines denies the allegations, saying that it complies with federal safety rules. […]. Local 591 of the Transport Workers Union says that union officials who raised objections were threatened with termination or even arrest. Randy''s blog entries

Southwest Airlines’ Julie Weber on What It Means To Create a Purpose-Driven Culture

HR Digest

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Julie Weber, Southwest Airlines Vice President and Chief People Officer. // Stephen M. The HR Digest: Southwest Airlines is held up as a role model for its effective ‘Employee First’ philosophy.

Weekly Round-Up: Lessons from United Airlines, Brutal Leadership Truths, Strategic Leaders, Life & Leadership Lessons, & the Double Bind

leaderCommunicator

This week you’ll read articles on leadership lessons from United Airlines, 3 leadership truths no one likes to admit, 6 things strategic leaders do, 10 life and leadership lessons you should have learned as a kid, and the double bind of leadership. Welcome to my weekly round-up of recent top leadership and communication blog posts. As many of you know, each week I read and tweet several great articles and on Fridays, I pull some of my favorites together here on my blog.

37 Worst Plane Crashes & Airline Disasters: Aviation Leadership Failure

Miles Anthony Smith

Aviation Leadership Failures: 37 Worst Plane Crashes in History While many of these crashes happened in the early years of aviation, there have been a surprising number of airline disasters since the new millennium. American Airlines Flight 11 Most people around the world heard about the September 11th attack that happened in New York City as several planes were hijacked on the same day. United Airlines Flight 175: South Tower Attack on World Trade Center 3.

Create a Culture Office to Promote Connection

Michael Lee Stallard

For example, Southwest Airlines has a Culture Office that reports to the CEO. 100 Ways to Connect connection connection culture Culture Office E Pluribus Partners michael lee stallard Southwest Airlines Southwest Airlines culture Southwest Airlines Culture Office TCU Center for Connection Culture texas christian university

All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. FYI: Alaska is part of the same SkyTeam co-op airline alliance as Delta. I hope airline employees at your airport act that way! Well, why don’t all airlines do this?

Southwest Airlines Shares 40 Lessons For Business Leaders

Eric Jacobson

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. By 2010, Southwest.com boasted more unique visitors than any other airline, and ranked as the second largest travel site.

What Southwest Airlines Teaches Leaders About Corporate Culture

Eric Jacobson

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Succession Planning: A Critical Priority

Lead Change Blog

Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning True leaders are hard to come by. When you have one, you must do your best to keep that person, because he/she will grow leaders in your organization and increase your organization’s overall capabilities. Great leaders are like fuel that keeps things going and sustains a level of performance that makes the company successful in achieving its goal. A True Leader.

Research: Why Struggling Airlines Spend More on Safety

Harvard Business

A study explored the link between safety and profitability. Risk management Decision making Transportation Digital Article

Connect, Encourage and Coach for Superior Performance

Michael Lee Stallard

Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better. As a result, Southwest Airlines maintains a front line employee to front line supervisor ratio of 10:1 whereas some airlines maintain a ratio of 40:1.

Tuesday Time Machine: Trajectory – The Importance of Knowing Where We Are Going

General Leadership

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Curator Posts airlines communicating Communication disney fritz Planning sharing strategy VisionGeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. From Our Early Files: Originally Published. 12 April 2014.

Trajectory: The Importance of Knowing Where We Are Going

General Leadership

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. While the aircraft door closes and the flight-attendants complete their pre-takeoff checks, Captain Monty Frenzell pipes over the loudspeaker to welcome everybody aboard, “American Airlines Flight 1693, service from Chicago O’Hare to sunny Orlando, Florida. THE PLACES YOU’LL GO!

Servant Leadership Flies High from the Cockpit – United 757

Lead Change Blog

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Leadership Development Aviation Denny Flanagan Leadership United AirlinesPROLOGUE: I wrote this over 9 years ago. The CEO of United, Oscar Munoz, came to the airport to greet Captain Denny on his final flight.

How Bad is Airline Service, Really? And Other Customer Service Complaints

Harvard Business

Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.” ” Download this podcast. For interested listeners: • Ryan Buell in HBR: The Parts of Customer Service That Should Never Be Automated.

Ryan 32

10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents.

Mayo 88

Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. But then, when aboard the plane, you learn the other passengers in your row were traveling together but separated by the airline so you and your spouse could be seated apart as well. For anyone interested, the company in this case was Delta Airlines / Delta Vacations.

System 183

Airlines Like United Can Underpay Bumped Passengers Because of a Government Rule

Harvard Business

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. Overbooking – the practice of selling more tickets on an airplane than there are seats – benefits both airlines and passengers. This helps the airline keep fares lower and provide more flexibility to passengers.

Warren Buffett Is Betting the Airline Oligopoly Is Here to Stay

Harvard Business

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. Industry observers have noted that since 2010, “The airline industry is profitable again — really profitable.” airlines. airlines had one thing in common: their largest investors.

How to Adapt Without Losing Yourself

Leadership Freak

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m Communication Encouragement Feedback Influence Insecurity Leading Marks of leaders Personal Growth Power Strengths Taking others higher Growth jim parker Leadership Leadership Development no brainer organizational success southwest airlines

The Art of Business: A book review by Bob Morris

First Friday Book Synopsis

Bob''s blog entries "five strategic arts" The Art of Possibility and Southwest Airlines) CEO David Neeleman Coach John Wooden of U.C.L.A Dell Earl Bakken Fortune Magazine Grameen Bank Herb Kelleher Intel JetBlue Airlines Medtronic Raymond T. Yeh Singapore Southwest Airlines Stephanie H. The Art of Business: In the Footsteps of Giants Raymond T. Yeh with Stephanie H.

Airlines’ New Basic Economy Fares Show the Power of No-Frills Pricing

Harvard Business

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. Consider making a few sacrifices, which vary by carrier, such as paying fees for checked and carry-on luggage, having the airline (instead of you) select your seat, boarding last, or surrendering the opportunity to make flight changes.

The Reason Air Travel Is Terrible and So Few Airlines Are Profitable

Harvard Business

Why is the airline industry so terrible? Which brings us back to the airline industry. This explains the three major trends we see in the airline industry today: Aggressive pursuit of efficiency: Every air traveler is now familiar with the cost-cutting efficiencies of contemporary air travel, from smaller seats to baggage fees to airplane food that has gone from “terrible but free” to “terrible and you have to pay for it.” Consider Southwest Airlines.

Your Hero’s Story Uncovered

Leadership Freak

Book Notes Courage Fear Leading Marks of leaders Personal Growth Taking others higher belly of the whale crossing the threshold Growth Leadership Development leadership journey southwest airlinesThe stages of your leadership journey are predictable even if life isn’t. ** “The hero’s journey has three parts: departure, initiation, and return.” Sandra Emma Shelley, Insideout Enneagram by Wendy Appel. Part one – The Departure: 1. The Call.

Holiday Travel Brands

Coaching Tip

and Southwest Airlines are the most recommended. I go by my favorite airline: 10% 5. AIRLINE NET PROMOTER SCORES SHOW. airline name] for holiday travel to a friend or. VIRGIN AMERICA: NPS of -48 Negative NPS results across several major airline. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTube

Saturday Salutations: Dream Gates

Let's Grow Leaders

Saturday Salutations airline callings dream dreams energy gates karin hurt persistence plane delays pursuits talent voice-overIt had been a long night. The plane was delayed and delayed some more. The awaiting passengers were tired and the ground crew was weary of answering questions and rerouting. The rest of the airport was dark, we were the last gate in action. Finally the door opened and we were “ready to board.” ” Then [.].

Snails and Big Companies

In the CEO Afterlife

I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). Human Resources Leadership Strategy American Airlines Apple AT&T Bank of America BP Branding Business Cadbury Charter Communications Culture Danone General Foods Halliburton In the CEO Afterlife Jacobs Suchard John Richard Bell Kraft Foods Marketing Monsanto Nabisco Procter & Gamble Tombstone Pizza