Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. A crisis can contain the germ of a big idea.

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Airlines Travel Magazine Crisis 127

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Curator Posts airlines american communicating disney fritz Planning sharing strategy trajectory Vision' You’ll be seeing great sights!

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Airlines Proposal Planning Travel 410

Innovation Excellence

OCTOBER 31, 2024

If you think about it, airlines have a simple product experience. GUEST POST from Shep Hyken There’s good news for those who fly the friendly skies. The experience is getting better. It’s a plane that moves people. Safety is the number one priority. Beyond that, get the passengers to the destination on time. Passengers have […]

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Airlines Productivity Products 128

First Friday Book Synopsis

JULY 15, 2011

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. These are the first five and the last two. To read the complete article, a “must read,&# please click here. * * * Whether you’re founding a company or just want to look brilliant, take some cues from [.].

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Airlines Magazine Article Company 136

Leadership Freak

FEBRUARY 18, 2019

He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. I’m still grappling with Jim Parker’s advice. Jim said, “I don’t think I smiled for two years.” When… Continue reading →

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Airlines Advice CEO Succession 153

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace. Until the COVID pandemic, Southwest Airlines was the only major, global airline to post a profit every year. All airlines overbook their flights. Southwest’s Response to the COVID Pandemic.

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Airlines Leadership Short-term Long-term 263

HR Digest

NOVEMBER 11, 2024

appeals court on Friday held that a trial judge correctly found that American Airlines’ now-scrapped U.S. appeals court rejected on the bid by American Airlines (AA) to overturn a judge’s decision that sided with the U.S. American Airlines and JetBlue appeal denied U.S.

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Airlines Incentives Travel Operations 59

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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System Airlines Travel Learning-by-Doing 242

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value'

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Airlines Committee Leadership Styles Magazine 120

The Horizons Tracker

JUNE 13, 2023

The airline industry has made concerted efforts to create a more diverse working environment. “Airline organizations, in part, maintain the feminized cabin by setting strict appearance standards that workers embody,” the researchers explain.

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Airlines Industry Diversity Resistance 114

Modern Servant Leader

DECEMBER 18, 2023

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

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Airlines Cost CIO Servant Leader 130

Michael Lee Stallard

SEPTEMBER 10, 2014

Where were you when you first heard the news of an airliner striking World Trade Tower One on the morning of September 11, 2001? I was in my office near Times Square in Manhattan. At first I assumed it was an accident. Then came the unbelievable news that a second plane had hit Tower Two.

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Airlines Resistance Organization 288

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

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Media Airlines Quality Focus Group 258

Lead Change Blog

DECEMBER 1, 2017

For our exploration through the Santa Claus lens, I have chosen a renowned leader my example: Herb Kelleher, the founder and longtime CEO of Southwest Airlines. Herb Kelleher, with his partner Rollin King, created the concept of Southwest Airlines on a napkin in a San Antonio diner. Fortune Magazine named him the best CEO in America.

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Airlines Competitive Advantage Wilde CEO 250

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Advertising 322

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

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Goal Airlines CEO Productivity 278

Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. It’s for this reason that Pepsi, United Airlines, and Bombardier will continue to be haunted by their public blunders, if not also serving as the punchline for late night talk show jokes.

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Organization Airlines Learning-by-Doing Examples 279

Next Level Blog

NOVEMBER 14, 2011

If you’ve flown on a commercial airliner, you’ve heard the flight attendants say something along the lines of, “In the unlikely event of a loss of cabin pressure, yellow oxygen masks will deploy. Please click the headline to read the whole story.

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Airlines Energy Stress Management 260

General Leadership

MAY 17, 2017

John Maxwell. There was an explosion of extremely poor customer service in the first 4 months of 2017.

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Airlines Leadership Travel Advice 296

Innovation Excellence

FEBRUARY 2, 2023

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

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Airlines Cost Company Travel 98

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity. On the other hand, adapting is essential to long-term success.

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Airlines Long-term How To Resistance 219

Innovation Excellence

JULY 14, 2022

GUEST POST from Howard Tiersky When Gordon Bethune took over as CEO of Continental Airlines in 1994, the carrier had just emerged from its second bankruptcy and was headed for their third and potentially final round. US Department of Transportation … Continue reading →

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Airlines Gordon Transportation CEO 98

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Power 234

CEO Insider

APRIL 30, 2021

Like other global carriers, Turkish Airlines and Turkish Cargo had to adapt quickly to face many challenges – from limitations imposed by countries on domestic and international flights, changes […].

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Airlines Licensing Magazine Crisis 98

Lead Change Blog

OCTOBER 8, 2020

Southwest Airlines founder and CEO, the late Herb Kelleher, and I worked together in a booth at BookExpo promoting Kevin and Jackie Freiberg’s best-selling book, Nuts: Southwest Airlines’ Crazy Recipe for Business and Personal Success. Love Employees and Customers More Than the Scoreboard.

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Power Airlines COO Bottom-up 319

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

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Industry Stage-Gate Organization Company 333

Michael Lee Stallard

JUNE 12, 2013

Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. People in attendance at the workshops represented a wide variety of organizations including Allstate, AAA, Blue Cross Blue Shield, FINRA, the U.S.

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Development Workshop Airlines Stress 334

Michael Lee Stallard

MAY 4, 2011

Our conversation occurred as part of the Tandy Executive Speakers Series that featured CEOs of outstanding companies such as Nieman Marcus, Southwest Airlines and The Container Store. Homer Erekson, Dean of TCU’s Neeley School of Business.

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Airlines Video CEO Innovation 252

Innovation Excellence

NOVEMBER 15, 2016

So, how did one airline company disrupt the airline industry through a low-budget carrier? A remote, often misunderstood country, Iceland has become one of the hottest tourist destinations. This is quite alarming.

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Airlines Industry Travel Budgeting 80

Michael Lee Stallard

DECEMBER 23, 2011

Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.

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Airlines Learning-by-Doing Books Team 281

CEO Insider

FEBRUARY 27, 2022

According to International Air Transport Association, the global airline industry incurred net losses of $52bn in 2021 and is expected to lose an additional $12bn in 2022. The post Escaping the eye of the storm – Lessons in crisis management from the airline industry appeared first on CEOWORLD magazine.

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Airlines Crisis Management Crisis Industry 98

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. ” The attendant replied that if she did not follow the rules she would be disciplined and possibly lose her job.

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Airlines Simon Micromanagement Training 284

Modern Servant Leader

OCTOBER 24, 2014

Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. In fact, thanks to his leadership principles, Southwest Airlines remains among the greatest examples of servant leadership businesses today.

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Servant Leader Greenleaf Airlines Definition 273

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Herb was among the greatest examples of servant-leadership in business. Thank you, Herb. We will miss you, but appreciate that even you needed rest.

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Servant Leader Airlines Loyalty Participative 226

Next Level Blog

DECEMBER 12, 2014

She was travelling on her own airline and as her plane from taxiing away from its gate at JFK, a flight attendant gave her macadamia nuts without asking if she wanted any and, (worse!) You don''t have to look very hard in any given week to find examples of leaders behaving badly. This week had a couple of doozies. left them in the package.

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Airlines Travel Examples Leadership 217

Kevin Eikenberry

JULY 4, 2011

I’m not a travel agent, and I don’t work for an airline or cruise ship company. This article isn’t about where you should vacation, what places you should visit or what foods you should eat. For the important point I hope to make in the next few hundred words, those parts of our vacation matter [.].

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Airlines Travel Article Company 202

Women on Business

MARCH 3, 2013

United Airlines. Marriott International, Inc. Office Depot. Pacific Gas and Electric Company. PepsiCo, Inc. Pfizer Inc. Pitney Bowes Inc. Target Corporation. The Coca-Cola Company. Verizon Communications Inc. Wal-Mart Stores, Inc. What do you think of the list? Any companies you’re surprised to see on this list?

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Airlines Banking Budgeting Class 254