Trending Sources

The Future of Retail is Mobile – Infographic

Women on Business

Infographics ecommerce m-commerce mobile commerce mobile retail mobile shopping retail trends We''ve Moved! Update your Reader Now. This feed has moved to: [link] If you haven''t already done so, update your reader now with this changed subscription address to get your latest updates from us. link].

4 Creative Ways to Use Mobile Payments In Your Retail Business

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. link]. Reader Submission mobile payments

Understanding the Stages of Retail

Harvard Business Review

Penney in November 2011 with a mandate to turn the ailing retailer around, all eyes were on him. He had an amazing legacy: Senior VP of Retail Operations at Apple pioneering the concept of the Apple Retail stores and the Genius Bar. Consumer goods Execution Retail

The Best Retailers Combine Bricks and Clicks

Harvard Business Review

Retail profits are plummeting. Sure enough, the Census Bureau just released data showing that online retail sales surged 15.2 But before you dump all of your retail stocks, there are more facts you should consider. percent of retail sales in the first quarter of 2016.

B2B 6

E-Commerce Is Not Eating Retail

Harvard Business Review

The recent headlines about retailing are nothing if not provocative. They seem to bolster Marc Andreessen’s prediction that by the end of this decade “ retail guys are going to go out of business and e-commerce will become the place everyone buys.”. And panicked retailers who get confused about what’s really happening will head off in dangerous directions. There’s no doubt that digital technology is transforming the retail industry. Competition Retail

Virtual and Augmented Reality Will Reshape Retail

Harvard Business Review

Virtual reality (VR), along with its sister technology augmented reality (AR), offers retailers the opportunity to transform how people shop. The successful incorporation of VR and AR into retail models also has the potential to vastly change the way retailers are thinking about stores of the future. Retailers looking to develop a virtual commerce strategy should consider breaking it down along the following dimensions. Your camping trip is coming up.

A New Way to Rate Retailers on Providing Good Jobs

Harvard Business Review

But the employee-centered way is a better way — even in low-cost retail. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. We started with food retail and plan to expand it to other settings once we get feedback on our methodology. (So food retailers that publicly file with the U.S. Executives have a choice in how they run their operations.

Tesco’s Downfall Is a Warning to Data-Driven Retailers

Harvard Business Review

More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. Practically every retail Big Data and analytics case study over the past decade explicitly referenced Tesco as “best practice.” Better insights, loyalty and promotion may not be worthless, but they are demonstrably worth less in this retail environment. Information & technology Leadership Retail

How Low-Paying Retailers Can Adapt to Higher Minimum Wages

Harvard Business Review

So how can a low-wage retailer increase productivity? But it’s a different story for retailers and fast-food companies — the largest low-wage employers. So far, the technology we hear most about in retail is self-checkout.

SME banking: a specialist bank or integrated service within a retail/commercial bank?

Chartered Management Institute

I have attended the Africa SME Banking Conference in Johannesburg in early May, organised by the International Finance Corporation (IFC) – part of the World Bank. Having heard several presentations and held few discussions over those 3 days I am under impression that the SME banking model needs a specialist bank rather than an all-purpose one which can apply different risk tolerance and underwriting processes compared to those used in traditional banking risk management model.

Retailers’ Holiday Strategy Doesn’t Have to Be “Discount Everything”

Harvard Business Review

But there’s a surprising insight in the data released by the National Retail Federation : 36% of shoppers reported that all of their purchases were on sale; 11% made that claim in 2015. Analysts attribute this more than 300% increase to widespread discounting by retailers. unemployment rate , applications for unemployment at a 43-year low , median income on the rise ), why are retailers choosing to battle it out on price?

How Data Visualization Answered One of Retail’s Most Vexing Questions

Harvard Business Review

In e-commerce, advances in tracking and analytics have made it possible for retailers to understand what individual customers are doing before they make a purchase, and to gather and analyze hundreds and thousands of data points to identify trends. Decision making Retail Technology

The Potential of Geolocation for Revolutionizing Retail

Harvard Business Review

Traditional brick-and-mortar retail stores have many disadvantages when competing against online counterparts. New technology promises to allow retailers to beat online players at their own game, transforming the customer experience and dramatically improving their positioning.

Big-Box Retailers Have Two Options If They Want to Survive

Harvard Business Review

Big box retail stores are losing relevance, while e-commerce and specialty stores grow in appeal. As a result, big box retail must shift its strategy — from competing on access and selection to staging big experiences and providing big discounts. is over-retailed.

On Leadership, Appearance and Being Professional

Linked 2 Leadership

Coaching Corner Emotionally Intelligent Leadership Future Leadership Issues Leadership Lessons Learned Leading & Developing Other Leaders everyday professional leadership Leading the future Professionalism retail leadershipA really good buddy of mine got me thinking about something he said one day: “Be a professional, this is the key to being a great person and great success.” […]. The post On Leadership, Appearance and Being Professional appeared first on Linked 2 Leadership.

When Positive Product Reviews Backfire for Retailers

Harvard Business Review

Product returns are a costly problem for retailers. In online retailing, return rates are an even bigger problem. In online retailing, most products are returned because customers aren’t satisfied with what they get—but this isn’t necessarily due to product defects. This is why retailers provide information—product descriptions, pictures, and videos—to help customers make more informed purchase decisions.

How Technology Is Transforming Retail - SPONSOR CONTENT FROM Ocado

Harvard Business Review

Across the retail landscape, a war is going on, and the battles are being fought on multiple fronts: business models, channels, brands, customers, technologies, and more. Postal services are becoming fulfilment platforms, taxis are delivering parcels and food, recipe box companies are eating the lunch of restaurants and grocery retailers, and so on. This is having a knock-on effect on traditional retail brands that are struggling to compete in the new world order.

Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business Review

Soon retail brands aligned their strategies around two critical moments: 1) when a customer decides whether to purchase a product, and 2) when a customer uses the product for the first time. Focusing on the post-purchase experience is the next frontier for online retailers. In 2005 A.G.

To Compete with E-Commerce, Retailers Need to Leverage Mobile

Harvard Business Review

In the physical world, retailers have become quite adept at following the relatively faint tracks shoppers leave in their stores, primarily through their participation in loyalty schemes. Retailers can’t tell what shoppers looked at but didn’t buy, or whether they forgot something that they likely needed. And mobile provides a unique opportunity to help physical retailers compete. Retailers can also upgrade their traditional loyalty programs using mobile technology.

How 4 Retailers Became “Best Places to Work”

Harvard Business Review

These retailers pay better than many others and that counts for a lot in a low-wage industry like retail. Over the past year, we hosted current or former leaders from each of these retailers at MIT’s Sloan School of Management, and all four talked about a corporate culture of setting high expectations and creating conditions that encourage employees to innovate.

4 Reasons Retail Jobs Are About to Get Better

Harvard Business Review

Retail. Bureau of Labor Statistics , the two largest occupations in the United States are retail salesperson and cashier. Retail employees typically receive their work schedules one or two weeks in advance and even those schedules can change at the last minute. A common misconception is that this is okay because retail jobs are mainly for high school or college kids looking for supplemental income. In 2014, the median age of a retail salesperson was 35.

Why Online Retailers Are Starting to Care About Your Feelings

Harvard Business Review

In the rush to get online, retailers focused on building lower-cost digital equivalents of their stores that left behind many of the human connections we once enjoyed. Other retail start-ups are developing business models that monetize social connections in new ways.

In the Future of Retail, We’re Never Not Shopping

Harvard Business Review

Most retail outlets — whether conventional brick-and-mortar shops, digitally enhanced stores like Macy’s in the U.S. The vocabulary of retailing reflects this model, assuming in particular that shopping is the central component of this model.

Retailers Can’t Rely on Holiday-Season Gimmicks Like They Used To

Harvard Business Review

This holiday shopping season, the keys to winning for retailers will not be having the “toy of the season,” free shipping, or huge Black Friday sales. Outdoor retailer REI does this well across their channels including email, mobile, website, stores, in-store kiosks, and print.

How Retailers Are Transforming the Shopping Experience

Harvard Business Review

This has particular implications for retail and how we shop. In this interactive HBR webinar, Rigby explores the future of retail and shares five best practices about digital-physical mashups discovered from global leaders in 20 industries. How separate or integrated are your physical and digital operations? In the early days of the online revolution, some executives ignored the digital world, viewing it as a passing fad.

Retail Rage

Harvard Business Review

I teach a course on retail supply-chain management that includes several classes on store execution. Sometimes I do this exercise when retail executives are visiting the class to support a case we're discussing about his or her company. A Mega-Problem for Retailers. Losing immediate sales when customers can't accomplish their shopping missions because of the problems listed above is a huge issue for retailers. Why is this happening and how can retailers fix it?

How Subscriptions Are Creating Winners and Losers in Retail

Harvard Business Review

Consumers haven’t always shopped in mega-malls, retail centers, and supermarkets. Big box retailers did away with this model decades ago, the result of their lower-cost real estate, which enabled both better pricing and greater selection. Today the retail center model has taken one of its primary benefits — choice — to the extreme. For retailers, the benefits of offering subscription services can be considerable.

Leadership Role: It’s Not Rocket Surgery

Linked 2 Leadership

Future Leadership Issues Leadership vs. Management Leading & Developing Other Leaders Leading Change Practical Steps to Influence future leadership lead by example leadership retail leadership Step-up leadrship trainingHave you ever heard a leader say something like this: “Wow, it would be a great idea if we held our people accountable for….?” Well for me, the first question I ask is this: “Do you hold yourself accountable for….”?

What if you do everything right – and it’s not enough? (Reflections on the Travails of Retail)

First Friday Book Synopsis

So, the news continues to look pretty dismal for the big box, physical, brick-and-mortar retailers. In the last few days, we learned just how deep the problem goes. Here are some headlines, from Business Insider: A Scary Reality About Wal-Mart’s Customers: They’re Broke The Era Of Giant Chain Stores Is Over — And They’ve Ruined [.]. Randy's blog entries

Retail Revolution: We Ain't Seen Nothing Yet

Harvard Business Review

Last week, I moderated a "Super Session" at this year's annual National Retail Federation " Big Show." Powered by local, mobile, and social media, online retail is becoming something that no long-time, card-carrying NRF member might reasonably have anticipated. With six to eight boutiques opening every day, at prices 50 percent below retail, Mack says the goal is to make every day "Black Friday" — without selling out too fast given the 72-hour lifetime of each boutique.

The End of History or Retail 3.0?

Harvard Business Review

This blog post is part of the HBR Online Forum The Future of Retail. Ever since people started shopping on the internet, commentators and forecasters have been predicting the death of retail as we know it, much as the self-service format (Retail 2.0) largely killed off the full-service model (Retail 1.0) In many categories, online retailing is advancing much faster than the last format innovation — self serve — did the last time around. Retail

Retailers Should Invest More in Employees

Harvard Business Review

This post is part of the HBR Forum, The Future of Retail. All of these retailers, along with Trader Joe's, invest significantly more in their employees than is typical for their retail peers. These retailers deliver great value to their customers, employees, and investors all at the same time. (My My article in the January-February 2012 issue of Harvard Business Review , Why "Good Jobs" Are Good for Retailers, analyzes how they manage to do this.).

Why Online Retailers' New Pricing Strategy Will Backfire

Harvard Business Review

It's emerged as this season's hot holiday pricing strategy for online retailers such as Amazon and Best Buy: dynamic pricing. From a pricing perspective, there are a variety of reasons why retailers are employing dynamic pricing. Retailers need to understand that how they set prices is a key component of their brand ‘ and any changes can adversely affect both their brand as well as how consumers shop.

Team Building & Leadership Process for a Retail Operation; New.

Create Learning

Design by 12GrainStudio Team Building & Leadership Process for a Retail Operation; New Product Launch Saturday, November 27th, 2010 Posted by: mike Team Building & Leadership process that was created for a retail organization that was preparing for a new product launch.

Case Study: Can Retailers Win Back Shoppers Who Browse then Buy Online?

Harvard Business Review

Bertice wasn’t dressed like the sales staff, and the couple had no way of knowing that she was the daughter of Benjy’s founder or that she’d been recently appointed to chair the board of the $40 billion electronics and appliance retailer. Kenneth Andersson.

Why Retail Clinics Failed to Transform Health Care

Harvard Business Review

When retail clinics entered the U.S. Retail clinics have demonstrated that they are a sustainable business model and clearly fit a patient need: Today, there are more than 1,600 clinics across the country, which have had a total of 20 million patient visits. Understanding their disappointing performance is particularly important given that retail clinics are viewed as the prototypical example of how disruptive innovation can change the health care system for the better.

How to Lead an Online Business

Coaching Tip

As a young entrepreneur just starting out , you may have a great product you wish to retail, or a service you wish to provide. Renting a nice office suite, or a retail unit in a busy shopping mall, will help establish a local presence very quickly. Online Retailer As an online retailer, your prime consideration is having a website for potential customers to visit, pick their products, pay for them, and get them delivered. By Guest Author Theresa Oesterreich.

Walmart: A book review by Bob Morris

First Friday Book Synopsis

Walmart: Key Insights and Practical Lessons from the World’s Largest Retailer Natalie Berg & Bryan Roberts KoganPage (2012) How and why Walmart International continues to be “the best positioned retailer in the world” As this book’s subtitle suggests, Natalie Berg and Bryan Roberts share “key insights and practical lessons from the world’s largest retailer.”

Why Raising Retail Pay Is Good for the Gap

Harvard Business Review

Most retailers follow what I call a bad jobs strategy. Retail stores are complex operating environments. Compensation Employee retention Retail Gap announced last week that it would increase its hourly minimum wage to $9 this year and $10 next year. Naturally, President Obama applauded the decision , which was in line with his own push to raise the minimum wage. But what Gap is after is not greater fairness or less income inequality.

Why Retailers Should Target Female Consumers

Harvard Business Review

Still, there's no question that retailers will remain under stress in the coming months. In 2009, we wrote an HBR article on the "female economy ," pointing out that while women are the drivers of economic growth the world around, retailers have been painfully slow to meet their needs. In aggregate, women represent a growth market more than twice the size of China and India combined, but the women we surveyed felt that retailers didn't take them seriously.