The Price Leaders Pay for Silence
Lead Change Blog
OCTOBER 2, 2015
But This is Their Job! Have you ever heard a supervisor say something like, “Why should I have to encourage people? This is their job isn’t it?”. Have you ever thought those words yourself? Recently, I received an incredibly strong answer to this question from Jennifer, a former store manager at a national women’s clothing chain. Jennifer is outgoing, incredibly gifted at making customers feel comfortable, and was considered a “high-potential” by her district and regional managers.