Customers or Employees – Who Comes First?

Kevin Eikenberry

Many wonderful books have been written about putting the Customer first, and in 1983, Tom Peters and Bob Waterman (in […]. Customer Mindset Customer Relationships Leadership Leadership Communication Bob Waterman Customers First Employees First Stew Leonard The Container Store Tom Peters Perhaps the oldest conundrum of all is – which came first, the chicken or the egg?

Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. In effect, these organizations experienced a leadership gap. Because they didn’t address these leadership gaps, cynicism and disengagement developed among the people they were responsible for leading and it eventually sabotaged performance. Learn more about employee engagement and leadership by signing up for my Connect to Thrive newsletter.

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From Drucker To The Lean Startup: The (Literary) Evolution of Leadership Philosophy

Terry Starbucker

I am pleased to present the first More Human Leadership Podcast , a new regular feature at Hosted by yours truly,this series will feature conversations with authors and thought leaders about my favorite topics: leadership and leadership philosophy. The goal of the series is to bring you valuable and actionable insights that can help you on your personal leadership journey, from my more human perspective (What’s being more human all about?

The 20% Doctrine: How Tinkering, Goofing Off, and Breaking the Rules at Work Drive Success in Business

Kevin Eikenberry

This isn’t really a new idea – Peters and Waterman made the idea of “skunkworks” famous in their book In Search of Excellence back in 1983. Books Creativity Innovation Leadership Learning Solving Problems By Ryan Tate This book’s title is a tip of the hat to Google’s famous 20% of time given to work on personal projects of interest. Yet the concept […].

Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. Waterman explains: Stud poker is a good metaphor for this process. Finally, they don’t get rewarded for “the perfect mistake”—a good try that was called off for the right reasons. * * * Like us on Facebook for additional leadership and personal development ideas. We are often controlled by habits and mindless behavior.

Leaders Need to Walk the Halls

Michael Lee Stallard

Walk the Halls” is similar to “Management by Wandering Around,” or “MBWA,” a term coined by Tom Peters and Robert Waterman in their book In Search of Excellence. Ways to Connect 100 Ways to Connect connection Connection Culture E Pluribus Partners howard behar Leadership Leadership Advice Management Advice Management by Wandering Around michael lee stallard starbucks Walk the Halls #69 Walk the Halls.

Avoid These Traps and LOL for Peak Performance

The Practical Leader

In their classic bestseller, In Search of Excellence , Tom Peters and Bob Waterman popularized their finding that effective leaders spend huge amounts of time managing by wandering around (MBWA) with customers, suppliers, and staff. They must clearly see leadership or change messages led out loud. Many managers with weak coaching or team leadership skills inadvertently reduce openness and trust with ineffective interpersonal skills.

Resilience: How We Can Learn to Bounce Forward

Leading Blog

Robert Waterman on Adhocracy.) But when we focus too strongly on them as the sole actors in response to a disruption, we don’t just ignore, but can actually smother the opportunities for these kinds of successful, improvisational approaches to emerge.” * * * Like us on Facebook for additional leadership and personal development ideas. All of us will be tested from time to time on our ability to adapt—on our resilience.

A Moment of Reflection on 50 Years

The Center For Leadership Studies

I started working at The Center for Leadership Studies (CLS) in June of 1983, and I was so very honored to do so! We had a packaged program ( The Essentials of Situational Leadership ® ) that I was responsible for selling and, if need be, facilitating. There were no lists of training professionals you could purchase with up-to-date contact information for the person making leadership and management training decisions. How did you first experience Situational Leadership ® ?

10 Gifts For You To Succeed In 2011.

Rich Gee Group

Peters and Waterman — “In Search of Excellence”. home about rich our team news our fans services executive coach business coach speaking inspire media knowledge books affiliates contact Rich Gee Group 203.500.2421 10 Gifts For You To Succeed In 2011. As my holiday gift to you, here are my TEN most read & requested posts from 2010: Set Your 2011 Goals In Two Steps. It’s December 2011. Many people are scrambling to get their end of the year targets complete.

Did Tom Peters Warn Us Of The Danger Of Corporate Idolatry?

The Idolbuster

Leadership guru Tom Peters also wrote of the dangers of hierarchy in his book In Search of Excellence. Waterman Jr. Chapter 3: The Real American Idol, Part 13. In his article “ What Is So Terrible About Idolatry ?”

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

A company’s service will be successful when the processes, leadership, communication, and learning and development are all aligned to support the service standards and the employees who deliver on them.” ” In the article, leadership author and consultant Robert Kelley explains the phenomenon this way: “Service providers treat customers similar to the way they as employees are treated by management.

Get Out of Your Office

Steve Farber

A study of 32,000 people performed by research firm Leadership IQ demonstrated the impact of a team member spending six hours per week with an organizational leader in-person. Clearly, employees, middle managers, and executives want face time (not FaceTime) with leadership—you just need to be there to give it to them. Some of us remember the days when we could lock ourselves in the office, turn off the phone, and put the outside world on hold.

Guest Post: Dilenschneider on Workplace Core Values

Eric Jacobson

Bob Waterman has written a penetrating little book, Adhocracy: The Power to Change. Focused leadership over time implies productive, useful perseverance. Dilenschneider Values Eric Management Leadership General Management Skills Core Workplace Values Today, I welcome the following guest post: 5 Core Values for the Workplace By Robert L.

5 Core Values For The Workplace

Tim Milburn

Bob Waterman has written a penetrating little book, Adhocracy: The Power to Change. Focused leadership over time implies productive, useful perseverance. Related posts: Purpose: The Soul Of Leadership. This is a guest post by Robert L. Dilenschneider, author of A Briefing for Leaders: Communication As the Ultimate Exercise of Power. There are many fine values, such as courtesy, confidence, ingenuity, thrift, and so on.

How GE Applies Lean Startup Practices

Harvard Business Review

Leadership roles and responsibilities. Todd Waterman, GE’s corporate Lean leader, is leveraging GE Appliance’s insights with other GE units. We are all lean now — or soon will be. As the world becomes more digitized, generating more information surrounding products and services and speeding up processes, large and small companies in every industry, even manufacturing, are starting to compete more like the software industry, with short product lifecycles and rapid decision-making.

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