Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
Let's Grow Leaders
JANUARY 15, 2024
What to Say Next to Destress an Emotional Conversation at Work When people are fired up, angry, and defensive, it’s tough to have a productive conversation. One reason it’s so tricky to de-escalate an emotional conversation is that when these emotions kick in, they’re contagious. One person gets defensive, and the other person responds in kind.