The 8 Steps to Active Listening
APRIL 22, 2014
One of the most important ways leadercommunicators show they care is to listen—truly listen—to what people have to say. When managers make an effort to listen to employees, they see in the benefits in terms of engagement and positive relationships, which move an organization toward success. Senior leaders must set the tone, establish expectations for the entire organization, and model active listening. The eight steps to becoming an active listener: 1.