Tips on hotel marketing 2019 (including email marketing)

Strategy Driven

Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. Smaller hotels however, usually rely on one or two individuals to organise all their hotel’s marketing strategies.

HP Headed to Hotel California?

Women on Business

When it works, it’s wonderful but the operative word is when it works. For a small business, this is a huge operational problem. HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

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Hot Desking, Dedicated Desks And Coworking Spaces – What You Need To Know

Strategy Driven

Finally, if lucky enough to find an internationally-operated coworking space you can benefit from spaces in other locations around the country and world.

Emotional Equations: A book review by Bob Morris

First Friday Book Synopsis

Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].

Getting an Intricate Operation Back in Sync

Harvard Business Review

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another.

Do you have leadership presence?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

The Mirror Test

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Leading a significant life

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Three Ways to Help Your Employees Thrive

Lead Change Blog

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Employees who thrive are not only more productive, but they are more engaged as well. They do their job well and are committed to contributing to the the company for which they work.

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More to Success than Money and Metrics

Lead Change Blog

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Marie’s business, the Nishiyama Onsen Keiunkan Hotel, and the 1 percent in Zenger’s study focus on actions that aren’t solely tied to making a profit.

3 Ways to Break Out of a Zero-Sum Game of Growth with Your Competitors

Leading Blog

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7%

0615 | Lee Cockerell

LDRLB

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, and the ESPN sports and recreation complex.

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Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 1 of 4

Strategy Driven

An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. Losses reported by the airline industry for 2001 compare to an operating profit of $7 billion and a net profit of almost $3 billion in 2000.

Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Guest post from S.

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General Jim Mattis on Learning to Lead

Leading Blog

His call sign, CHAOS , was given to him by his operations officer, John Toolan.” Developing a culture of operating from commander’s intent demanded a higher level of unit discipline and self-discipline than issuing voluminous, detailed instructions.

I Am the Warranty

Lead Change Blog

The exterminating company was being totally run by a telephone operator with no power over calendar, computer, or field operators. See your operation through the lens of your customers and communicate to associates what you see. Now, here is a learning opportunity completely missed by the dry-cleaning owner: There is a Ritz-Carlton hotel and a Chick-fil-A restaurant—both renowned for great service–only a few miles away.

Video Conferencing HD Quality to your PC or MAC on public Internet

CO2

These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop!

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Give Your Employees a Knife

Lead Change Blog

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel.

Conquering the 5 Misconceptions that Hold Leaders Back

Leading Blog

They will view their current operating model and customer offerings as merely a means to achieve their larger purpose and should, therefore, be able to change direction more easily when market forces require a more radical shift.

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Rational Ignorance

CO2

In it, you’ll learn what Nations Hotel Corporation (NHC) did. Needless to say, this national hotel chain no longer sees coaching as a “nice to have” but as a “must have” in their operations.

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4 Ways to Maximise Real Estate Investing

Strategy Driven

A REIT is a company that owns, operates, or invests in revenue-producing real estate. Hotels, multifamily, offices, senior housing – all are legitimate sectors for REIT investments. What do your investor friends talk about all the time?

Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette).

Is Your Leadership Disruptive?

Lead Change Blog

Whether the leadership prototypes are CEO Larry Page at Google, CEO Ginni Rometty at IBM, or CEO Mike DeFrino of Kimpton Hotels, their paths to influencing have striking similarities. Disruptors are getting a lot of attention these days.

Loosening the Reins: Why It’s Important To Pass the Leadership Torch

Terry Starbucker

We had worked hard to get our operations in order and build a great team. The fact was, I was getting more comfortable with being more detached from the day-to-day operating decisions. You’re already the SVP of Operations. SVP of Field Operations”.

How to Become a Healing Leader

Skip Prichard

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors.

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So What Makes You Think You Can Be A Leader?

Terry Starbucker

“Would you be interested in the chief operating job for a cable company with 400,000 customers?&#. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head. I was 27 when I got a call from an executive search company about a job in Los Angeles.

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5 Leadership Signals that Turn Culture into Advantage

Skip Prichard

There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. Obviously, if you’re not running a hotel or an airport, you probably don’t employ a shoeshine guy.

From CEO to Novelist: Not without Perseverance

In the CEO Afterlife

During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941.

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From CEO to Novelist: Not without Perseverance

In the CEO Afterlife

During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941.

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Get out of your comfort zone and change your life now!

Bernd Geropp

They live in a nice house, they drive a big car and they can afford to go on holiday in a 5 star hotel anywhere in the world … but something is missing. Your business can successfully operate for years and still can be severely disrupted suddenly.

The Ten Myths of Strategic Planning

Six Disciplines

The truth is that every organization needs some form of plan to guide its actions or it will simply “drift off course” in the chaos businesses often face in their daily operations. Getting away from the distractions of the company environment is important, but all that is needed for a productive planning process is a meeting room at a local hotel, conference center.

Thinking Differently. Enabling Innovation. :: Buffalo Business First Event

Mike Cardus

Where: Millinnium Hotel 2400 Walden Ave Cheektowaga NY 14225 Register and Learn More… [link]. I am really excited to be offering this workshop through Buffalo Business First and Canisius Center for Professional Development. Thinking Differently. Enabling Innovation.

How To Spin A Huge Mistake Into Leadership Gold

Terry Starbucker

As I drove down Cheyenne’s main street, I thought about how it had been a good summer for us, operationally and financially. That evening, I dined with 3 of our Wyoming managers at a local hotel. It’s all going down” my Network Operations Center (NOC) manager reported to me.

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Leadership Lessons And Quotes From American Assassin

Joseph Lalonde

To celebrate, he decided to get drinks from the hotel’s bar on the beach. During his interrogation, CIA Deputy Director Irene Kennedy (Sanaa Lathan) had a team of CIA operatives crash the interrogation and kill the terrorists.

My Great Leadership Discovery: The Utter Simplicity At The Heart Of Any Business

Terry Starbucker

A Mantra Is Born. “The ultimate test for a mantra is if your telephone operators can tell you what it is. In the early morning before this particular chat I got into the shower at my hotel and started to gather my thoughts. “OK,

Corporate Alliances Matter Less Thanks to APIs

Harvard Business Review

Under the banner of Star Alliance, these companies started sharing resources such as sales offices, maintenance facilities, operational staff, and seating capacity. Scalability of operations. The Future of Operations. Organizational structure Operations Internet Joint ventures

Manage Costs, Variation, and Waste – Mind the Choices

Deming Institute

Deming, what do you think about the recent trend toward reducing the waste in our operations?”, Deming, what do you think about the recent trend toward standardizing our operations?”. Post by Bill Bellows.

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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

At the Millennium Hotel – Buffalo NY. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. At the Millennium Hotel.

Why do smart people do dumb things?

Coaching Tip

An EQ initiative at Sheraton helped increase the hotel chain’s market share by nearly 25 percent.

Are you Ready for the Next Level?

Great Leadership By Dan

We rarely discussed the kind of functional skills (marketing, operations, and finance) that are taught in typical MBA programs – those were considered table stakes for this level of management.

Understanding The Value Of Charisma In Leadership

Tanveer Naseer

As I told one conference attendee, you can’t inspire people over the long term by saying how these new measures will make us 30% more efficient than before, or will help us to cut operating costs by 18%.

The Rise of Social Graphs for Businesses

Harvard Business Review

For example, TripAdvisor leverages Facebook’s social graph to ensure that, when you are looking for reviews of hotels, restaurants, and so forth, any reviews posted by people you know appear right at the top. Internet Operations management Supply chain

How Service Companies Can Earn Customer Trust and Keep It

Harvard Business Review

One such decision should concern circumstances under which customers are forcibly expelled from the premises, whether an airplane cabin, a hotel lobby, or a sports venue. For example, the complexity of today’s airline operations, the emotional stressors in airline service for passengers and employees, and limited competition (four airlines control about 70% of the U.S. Customer service Operations management Branding Hospitality Travel Digital Article