HP Headed to Hotel California?

Women on Business

When it works, it’s wonderful but the operative word is when it works. For a small business, this is a huge operational problem. HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

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Hot Desking, Dedicated Desks And Coworking Spaces – What You Need To Know

Strategy Driven

Finally, if lucky enough to find an internationally-operated coworking space you can benefit from spaces in other locations around the country and world.

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Emotional Equations: A book review by Bob Morris

First Friday Book Synopsis

Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].

Do you have leadership presence?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

The Mirror Test

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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How leaders seek the best in others?

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Leading a significant life

Lead Change Blog

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Three Ways to Help Your Employees Thrive

Lead Change Blog

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Employees who thrive are not only more productive, but they are more engaged as well. They do their job well and are committed to contributing to the the company for which they work.

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3 Ways to Break Out of a Zero-Sum Game of Growth with Your Competitors

Leading Blog

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7%

More to Success than Money and Metrics

Lead Change Blog

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Marie’s business, the Nishiyama Onsen Keiunkan Hotel, and the 1 percent in Zenger’s study focus on actions that aren’t solely tied to making a profit.

Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 1 of 4

Strategy Driven

An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. Losses reported by the airline industry for 2001 compare to an operating profit of $7 billion and a net profit of almost $3 billion in 2000.

Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Guest post from S.

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0615 | Lee Cockerell

LDRLB

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, and the ESPN sports and recreation complex.

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I Am the Warranty

Lead Change Blog

The exterminating company was being totally run by a telephone operator with no power over calendar, computer, or field operators. See your operation through the lens of your customers and communicate to associates what you see. Now, here is a learning opportunity completely missed by the dry-cleaning owner: There is a Ritz-Carlton hotel and a Chick-fil-A restaurant—both renowned for great service–only a few miles away.

Conquering the 5 Misconceptions that Hold Leaders Back

Leading Blog

They will view their current operating model and customer offerings as merely a means to achieve their larger purpose and should, therefore, be able to change direction more easily when market forces require a more radical shift.

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Video Conferencing HD Quality to your PC or MAC on public Internet

CO2

These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop!

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Give Your Employees a Knife

Lead Change Blog

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel.

Rational Ignorance

CO2

In it, you’ll learn what Nations Hotel Corporation (NHC) did. Needless to say, this national hotel chain no longer sees coaching as a “nice to have” but as a “must have” in their operations.

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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette).

Is Your Leadership Disruptive?

Lead Change Blog

Whether the leadership prototypes are CEO Larry Page at Google, CEO Ginni Rometty at IBM, or CEO Mike DeFrino of Kimpton Hotels, their paths to influencing have striking similarities. Disruptors are getting a lot of attention these days.

5 Leadership Signals that Turn Culture into Advantage

Skip Prichard

There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. Obviously, if you’re not running a hotel or an airport, you probably don’t employ a shoeshine guy.

Loosening the Reins: Why It’s Important To Pass the Leadership Torch

Terry Starbucker

We had worked hard to get our operations in order and build a great team. The fact was, I was getting more comfortable with being more detached from the day-to-day operating decisions. You’re already the SVP of Operations. SVP of Field Operations”.

So What Makes You Think You Can Be A Leader?

Terry Starbucker

“Would you be interested in the chief operating job for a cable company with 400,000 customers?&#. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head. I was 27 when I got a call from an executive search company about a job in Los Angeles.

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From CEO to Novelist: Not without Perseverance

In the CEO Afterlife

During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941.

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From CEO to Novelist: Not without Perseverance

In the CEO Afterlife

During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941.

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Get out of your comfort zone and change your life now!

Bernd Geropp

They live in a nice house, they drive a big car and they can afford to go on holiday in a 5 star hotel anywhere in the world … but something is missing. Your business can successfully operate for years and still can be severely disrupted suddenly.

Leadership Lessons And Quotes From American Assassin

Joseph Lalonde

To celebrate, he decided to get drinks from the hotel’s bar on the beach. During his interrogation, CIA Deputy Director Irene Kennedy (Sanaa Lathan) had a team of CIA operatives crash the interrogation and kill the terrorists.

The Ten Myths of Strategic Planning

Six Disciplines

The truth is that every organization needs some form of plan to guide its actions or it will simply “drift off course” in the chaos businesses often face in their daily operations. Getting away from the distractions of the company environment is important, but all that is needed for a productive planning process is a meeting room at a local hotel, conference center.

How To Spin A Huge Mistake Into Leadership Gold

Terry Starbucker

As I drove down Cheyenne’s main street, I thought about how it had been a good summer for us, operationally and financially. That evening, I dined with 3 of our Wyoming managers at a local hotel. It’s all going down” my Network Operations Center (NOC) manager reported to me.

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Thinking Differently. Enabling Innovation. :: Buffalo Business First Event

Mike Cardus

Where: Millinnium Hotel 2400 Walden Ave Cheektowaga NY 14225 Register and Learn More… [link]. I am really excited to be offering this workshop through Buffalo Business First and Canisius Center for Professional Development. Thinking Differently. Enabling Innovation.

My Great Leadership Discovery: The Utter Simplicity At The Heart Of Any Business

Terry Starbucker

A Mantra Is Born. “The ultimate test for a mantra is if your telephone operators can tell you what it is. In the early morning before this particular chat I got into the shower at my hotel and started to gather my thoughts. “OK,

Manage Costs, Variation, and Waste – Mind the Choices

Deming Institute

Deming, what do you think about the recent trend toward reducing the waste in our operations?”, Deming, what do you think about the recent trend toward standardizing our operations?”. Post by Bill Bellows.

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Surf your data!

Strategy Driven

Marriott (founder of Marriott Hotels) is famous for saying “You’ve got to make your employees happy. Dr. Rhian Silvestro is Associate Professor of Operations Management at Warwick Business School. Is your strategy built on received wisdom or analysis of performance data?

Why do smart people do dumb things?

Coaching Tip

An EQ initiative at Sheraton helped increase the hotel chain’s market share by nearly 25 percent.

5 Things Every Modern Entrepreneur Needs

Strategy Driven

Operating with transparency used to be a luxury versus a necessity but, now, it’s quite mandatory. For instance, airlines offering free first class upgrades or hotels upgrading size of the room for elite travelers often creates an allegiance that trumps price point.

ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

At the Millennium Hotel – Buffalo NY. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. At the Millennium Hotel.

Remembering 9/11 | N2Growth Blog

N2Growth Blog

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower.

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Are you Ready for the Next Level?

Great Leadership By Dan

We rarely discussed the kind of functional skills (marketing, operations, and finance) that are taught in typical MBA programs – those were considered table stakes for this level of management.

How I Discovered The Values That Led Me To Leadership Success

Terry Starbucker

To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. Finally, I arrived in Kalispell and checked into my hotel. My More Human Leadership philosophy and practice is guided by 8 core principles.

Understanding The Value Of Charisma In Leadership

Tanveer Naseer

As I told one conference attendee, you can’t inspire people over the long term by saying how these new measures will make us 30% more efficient than before, or will help us to cut operating costs by 18%.

21 Home-Based Business Ideas & Tips for Starting a Business from Home

Miles Anthony Smith

Janitorial and Cleaning Services Operating a business from your home and staying on top of cleaning can be tough. If so, you can write off several things: Hotel costs: If you pay for any kind of lodging during work-related travel, keep the receipts and make sure you write this off.

The Rise of Social Graphs for Businesses

Harvard Business Review

For example, TripAdvisor leverages Facebook’s social graph to ensure that, when you are looking for reviews of hotels, restaurants, and so forth, any reviews posted by people you know appear right at the top. Internet Operations management Supply chain

Best Cities to Work Remotely & Living Cheap

HR Digest

There are perfectly boutique hotels and Airbnbs that goes for $50/night (basically for tourist), and other nice rent rooms going for $200/month (most preferred choice for a rainbow of expats). The lifestyle and mode of operation in the city generally gives huge support to remote workers.