Selina Lo (Ruckus Wireless) in “The Corner Office”

First Friday Book Synopsis

Here are a few insights provided during an interview of Selina Lo, president and chief executive of Ruckus Wireless. Bob's blog entries Adam Bryant Corner Office column Hewlett-Packard Ruckus Wireless Selina Lo SundayBusiness section The Corner Office: Indispensable and Unexpected Lessons from CEOs on How to Lead and Succeed The New York Times Times Books

StrategyDriven Enterprises Partners with Xen Wireless to Form StrategyDriven Analytics, a Utility Industry Asset Management Blind Benchmarking Service

Strategy Driven

StrategyDriven Enterprises LLC and Xen Wireless form StrategyDriven Analytics to provide utility industry executives and managers with asset management program benchmarking data supporting operational and investment decisions and fleet and individual plant performance assessments. StrategyDriven Analytics combines StrategyDriven’s industry leading asset management and data analytics experience with Xen Wireless’s information technology and delivery expertise. About Xen Wireless.

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Former Verizon Wireless CEO Teaches Leadership Lessons In New Book

Eric Jacobson

Former Verizon Wireless CEO Denny F. Strigl offers a revealing insight into how he led the company in his new book, Managers, can you hear me now? -- co-authored by Frank Swiatek.

Left Brain, Right Stuff: A book review by Bob Morris

First Friday Book Synopsis

Left Brain, Right Stuff: How Leaders Make Winning Decisions Phil Rosenzweig PublicAffairs (2014) Why understanding the decision making process as well as the roles of action and analysis “can improve the odds of success” As I began to read this book, I was again reminded of passages in two others in which their authors address […].

In FCC's Report on Wireless Competition, an Agenda?

Harvard Business Review

Every year since 1995, the Federal Communications Commission (FCC) has released a report on the state of competition in the wireless market. In fact, direct evidence regarding the state of competition in the wireless ecosystem is easy to obtain and clear in its implications. Or, if not, what negative effect its dubious conclusions might have on regulatory policy in wireless markets. wireless market was "effectively competitive.".

212: Building a Courageous Culture that Facilitates Innovation and Problem-Solving | with Karin Hurt

Engaging Leader

A former Verizon Wireless executive, she has over two decades of experience in customer service, sales, and human resources. “Why am I the only one who finds these issues? What’s wrong with my people? Why can’t they see this stuff and fix it?” If these frustrations sound familiar, you’ll love this conversation with Karin Hurt about her newest book, Courageous Cultures. We talk about building teams of micro-innovators, problem-solvers, and customer-advocates working together. In […].

213: Dealing with Challenging Employees when Building Courageous Culture | with Karin Hurt

Engaging Leader

A former Verizon Wireless executive, she has over two decades of experience in customer service, sales, and human resources. Some leaders look at their people, shake their heads, and say, “They can’t get there from here.” Sometimes that’s true. But often the solution is creating a stronger culture, where employees are encouraged and coached to contribute their best thinking. People are different, and these differences can add value. As a leader, you need to […].

The Insiders Guide to Micromanagement

Lead Change Blog

She most recently served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build great customer experiences and strong cultures. Prior to that she led a large Verizon Wireless sales team (2000+) leading the Nation in store sales to the Small and Medium business space. Are you a micromanager?

In Search of the Perfect “Boss”

Lead Change Blog

She most recently served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build great customer experiences and strong cultures. Prior to that she led a large Verizon Wireless sales team (2000+) leading the Nation in store sales to the Small and Medium business space.

Weekly Round-Up: Leadership Lessons From Steve Jobs and Verizon's Ivan Seidenberg, Solving Manufacturing Comms Challenges, Leadership in a Digital Transformation, How to Podcast for Internal Comms

leaderCommunicator

In his decade at the helm, he transformed the former Baby Bell into the nation’s largest wireless provider, created from some of the largest mergers and acquisitions deals at the time that reshaped the telecom industry.” Welcome to my weekly round-up of the best-of-the-best recent leadership and communication blog posts. This Week's Round-Up of Leadership and Communication Blogs: Can You Hear Him Now?

3 Consumer Trends on the Rise in 2020

Strategy Driven

Wireless Speakers. Portable speakers have been popular since they came on the scene in the 1980s, so it’s no surprise that Bluetooth and other wireless speaker types are on the rise.

Innovate Forward

Leading Blog

In cities, new 5G wireless networks will be the first generation of cell network designed to connect more than just phones. I NNOVATION has always been important. In a world of pandemic, it’s the only way forward. Technology is the raw material that 21st-century innovators need to build new business capabilities, to develop exciting new products and services, and to create workarounds for the physical distancing measures we will likely endure for the foreseeable future.

How To Ask Remarkably Better Questions To Encourage Great Ideas

Great Leadership By Dan

A former Verizon Wireless executive, she was named to Inc. Guest post from Karin Hurt and David Dye: You’ve asked your team for their great ideas. You have an open door. You’re also committed to MBWA (or in today’s pandemic-constrained world, Management By Clicking Around- MBCA).

Karin Hurt and David Dye on “Winning Well”: Part 2 of an interview by Bob Morris

First Friday Book Synopsis

A former Verizon Wireless executive, she has over two decades of experience in sales, marketing, customer service, and human resources. As a keynote speaker, leadership consultant, and MBA professor, Karin Hurt helps leaders improve business results by building deeper trust and connection. A few highlights from her time at Verizon include: o Developing a sales… Read More Karin Hurt and David Dye on “Winning Well”: Part 2 of an interview by Bob Morris.

Simple Precautions to Avoid Online Privacy

Coaching Tip

The bad news is that most wireless networks are easily cracked, meaning someone next door or in a car outside your house can use your network for illegal activity. Even worse, it is possible for someone on your wireless network to access other devices connected to the network, which is a serious security breach. By Mark Weinstein, CEO of www.Sgrouples.com , a privacy-centric social platform. The Internet is an amazing, fantastic, vibrant place.

11 Ways To Make E-Mail In The Workplace More Effective

Eric Jacobson

Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. Strigl, former CEO and President of Verizon Wireless. Are you leading an organization where e-mail communication is ineffective? You can find these guidelines in the book, Managers, Can You Hear Me Now? written by Denny F. E-mail should bring closure to work , not create more work.

Keeping Your Business Safe: A Guide

Strategy Driven

Start by encrypting your wireless access points, as this is a great way for hackers to get into your system and steal sensitive data. Then set about changing the name of your wireless network to something that doesn’t announce to the world that it belongs to you. There are a number of online threats that you can experience while running your business, and while some can be minor, some can be so catastrophic that it results in business closure.

How To Be A Good Coach

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by: Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance. Recognizing positive behavior and performance.

7 Qualities Of Outstanding Leaders

Lead Change Blog

Many leaders at the top corporations in the mobile phone market weren’t even aware that Steve Jobs’s iPhone was revolutionary enough to blow up the wireless industry. Leadership is putting a face to management science. A good leader is an able manager. And an able manager is someone who can recruit, hire, train, and mentor. He or she is someone who can motivate, engage, and monitor. And he or she has the ability to envision, plan, clarify, evaluate, and revise.

Best Practices E-mail Guidelines For Effective Communication

Eric Jacobson

Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. Strigl, former CEO and President of Verizon Wireless. Are you leading an organization where e-mail communication is ineffective?

Power Corrupts Sooner than You Think

Leading Blog

Denny Strigl , former CEO and president of Verizon Wireless, recalls in Managers, Can You Hear Me Now? In a letter to Bishop Mandell Creighton in 1887, Lord Acton observed that “Power tends to corrupt, and absolute power corrupts absolutely. Great men are almost always bad men.” British Prime Minister William Pitt also observed, “Unlimited power is apt to corrupt the minds of those who possess it.” Power is a tricky thing and we rely on it more than we should.

Power 239

How To Be A Good Coach

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by: Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance. Recognizing positive behavior and performance.

10 Ways to Be Easy to Follow

Let's Grow Leaders

I recently ran into a guy who once worked on my sales team at Verizon Wireless who was now working at a small company where I was now consulting. Are you easy to follow? Before you say “Of course!” ” please know that every where I go these days, I ask this question. “Is your boss easy to follow?” ” The #1 response is just a belly ache laugh. The #2 usually contains some expletive.

Dominic Orr (Aruba Networks) in “The Corner Office

First Friday Book Synopsis

of Aruba Networks, a wireless networking company). Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Dominic Orr (president and C.E.O. He tells employees that everyone will eventually take a “momentarily [.].

How to Succeed With Limited Resources

Let's Grow Leaders

I also watched the evolution at Verizon Wireless in this regard. You don’t have enough time, enough resources, or budget– or maybe you lack all three. You may be surprised to know that’s exactly what stacks the odds of success in your favor. According to research psychologist Adam Grant, increasing resources increases your likelihood of a project’s success… but only for a while.

How To Be A Good Coach. How To Be A Bad Coach.

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by: Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance. Recognizing positive behavior and performance.

How To Make E-mail Communication More Effective

Eric Jacobson

Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. Strigl, former CEO and President of Verizon Wireless. Are you leading an organization where e-mail communication is ineffective? You can find these guidelines in the book, Managers, Can You Hear Me Now? written by Denny F. E-mail should bring closure to work , not create more work.

Karin Hurt and David Dye on “Winning Well”: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

A former Verizon Wireless executive, she has over two decades of experience in sales, marketing, customer service, and human resources. As a keynote speaker, leadership consultant, and MBA professor, Karin Hurt helps leaders improve business results by building deeper trust and connection. A few highlights from her time at Verizon include: o Developing a sales… Read More Karin Hurt and David Dye on “Winning Well”: Part 1 of an interview by Bob Morris.

How to Prevent Redundant Performance Improvement Conversations

Great Leadership By Dan

A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and Human Resources. Guest Post from Karin Hurt: Performance improvement conversations aren’t enjoyable -- for you or for them. To make sure you don’t have to have the same uncomfortable conversation twice, take a hard look at your approach. The most effective performance improvement conversations are built using four components: Clarity, Conflicts, Confidence, and Conviction.

Back To School Leadership

Lead Change Blog

The wireless campus sports an immaculate setting with a promenade displaying the flags of 50+ countries representing their diverse student body. “Great leadership is only found in the world of business,” my seatmate on a recent flight pompously boasted, “Certainly not in the government, churches or education where we desperately need it.”. I bit my tongue and waited for his tirade to settle down. Then, I quietly said, “Are you familiar with High Point University?” He was not.

The Great Millennial Hoax- Why Most Millennial Experts and Wrong and What to Do Instead (Recorded Webinar)

Let's Grow Leaders

A former Verizon Wireless executive, she was named to Inc. Whether you’re a veteran leader or a millennial recently promoted into a leadership role, leading your younger team members can feel like an endless struggle. Why don’t they understand? Why aren’t they motivated? Why won’t they put in the time? To make it worse, instead of making life easier, much of the advice you get from generational “experts” can actually make the situation worse.

How To Be A Good Coach

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by: Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance. Recognizing positive behavior and performance.

The Turnaround Factor: Digging Deeper

Let's Grow Leaders

I’d been giving out recognition awards on my massive “road trip,” a 27 states in 45 days kind of tour of motivational kick off meetings in Verizon Wireless’ outsourced call centers. One of the most important leadership lessons of my life happened five minutes after I stepped off that stage.

What To Do When Results are in the Toilet

Let's Grow Leaders

When I took over responsibility for 100 or so Verizon Wireless stores our biggest problem was a saturated market. I’d much rather take over a team with results in the toilet than one executing on all cylinders. Sure they’ll be some long days and sleepless nights, but there’s nothing better than the electric feeling your team experiences when they accomplished what no one (particularly them) thought could be done.

8 Steps to Building Your Business Credit

Strategy Driven

For instance, if you spend a lot on wireless phone service, there are business credit cards that will give you bonus cash back on wireless spending. One of the biggest issues facing small and medium businesses is financing.

How Not To Lose Your Soul While Leading With Karin Hurt – Answers From Leadership Podcast Episode 026

Joseph Lalonde

As a former Verizon Wireless executive, she has over twenty years of experience in sales, marketing, customer service, and human resources. Today’s guest on the Answers From Leadership podcast is Karin Hurt. Karin is a keynote speaker, leadership consultant, and MBA professor. Karin helps leaders improve business results by building deeper trust and connection with their teams.

Email Do's And Don'ts

Eric Jacobson

Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. Strigl, former CEO and President of Verizon Wireless. Are you leading an organization where e-mail communication is ineffective? You can find these guidelines in the new book, Managers, Can You Hear Me Now? written by Denny F. E-mail should bring closure to work , not create more work.

Informational Interviews: Not Just For Rookies

Let's Grow Leaders

I used this technique to move to a completely new side of the business, from Verizon to Verizon Wireless and establish an entirely new network (pun intended). A common misconception is that “Informational Interviews” are only for folks starting out in their career. Sure informational interviews are a great idea for the new college grad, but they can be game-changing later in your career as well.

5 Proven Ways To Make Your One-On-One Meetings More Impactful

Let's Grow Leaders

I learned the value of a great one-on-one meeting from my boss, Mel, when I took over a new division at Verizon Wireless. “Nicole” called me looking for help on employee engagement. “Karin, I’m looking at our employee engagement survey and 80% of the respondents said they haven’t had a one-on-one meeting with their boss in the last year. How is that possible? And what do we do now?”

How To Be A Good Coach

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by: Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance. Recognizing positive behavior and performance.

Good Coach Versus Bad Coach

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by : Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance. Recognizing positive behavior and performance.

Nine Reasons Managers Struggle

Leading Blog

Former CEO and president of Verison Wireless, Denny Strigl explores nine specific behaviors that leaders do and don’t do that make them serious performers, marginal performers, or failures. In "Managers, can you hear me now?" he says it’s all about behavior. Managers Fail to Build Trust and Integrity. The three major qualities of trust are Integrity, openness, and respect. Trust always begins with the manager. Do you say and do things that erode trust? They Have the Wrong Focus.

How To Use E-mail Effectively In Your Company

Eric Jacobson

Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. Strigl, former CEO and President of Verizon Wireless. You can find these guidelines in the new book, Managers, Can You Hear Me Now? written by Denny F. E-mail should bring closure to work , not create more work. Before you write an e-mail, ask yourself if calling or visiting the recipient will bring better communication. Keep e-mails short.