Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management LeadershipA customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. MORE >>

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Fleming''s techniques teach you how to acquire customers faster and how to create what he calls legitimate brand loyalty -- the type that helps to keep your business thriving. MORE >>

It is hard to let go of the thinking behind some of the management tools we still use today. David Burkus reports on a number of seemingly radical management ideas in Under New Management. He also tackles the question: Are managers necessary? Under New Management gives leaders much to think about. Management MORE >>

To find out what key workplace qualities increase employee loyalty and enthusiasm, we turned to Top Workplaces. Employees want their managers to know what they’re good at. left another place after 15 years where the management team always made you feel like you were just a number. What makes employees happy? Independence. MORE >>

A survey by the Society for Human Resource Management shows that job security is what matters most to employees. This is a key factor that drives employee loyalty, and it's one you may have the most control over during a tough economy! And, having that job security helps to keep employees loyal. Next on the list is benefits. MORE >>