Managing Staff Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. MORE >>

However, too many executives rely on metrics that look good in a report, but in reality don’t affect the organization’s goals. Metrics, or key performance indicators (KPIs), should be set upfront, so that the marketing team knows what goals they are striving to reach. Metrics should be easily replicated. MORE >>

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. Quality is not something that managers assign others to achieve. Faster innovation. MORE >>

No amount of tactical change management training will substitute for having an entire organization that has a clear vision of goals, shared responsibility, and personal accountability to achieve results. At best practice organizations, these success metrics are included in individuals’ annual performance goals. Who are the willing? MORE >>

Over time, organizational performance measurement systems can grow to include hundreds if not thousands of individual metrics. While each metric contributes some value in establishing the overall picture of performance, not all metrics offer equal value in doing so. Determining Which Metrics Should Be Eliminated. MORE >>