The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics
Strategy Driven
FEBRUARY 6, 2015
Total Quality Management (TQM) is recognized as a prerequisite for survival. TQM has increased profitability in some corporations up to six times. Employee suggestion systems. It will provide comparisons between the realities and perceptions that are held. Business Strategy Steers the Quality Process. Customer retention.
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